Staff UX Researcher
Newfire Global Partners
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $148,000 - $201,000 per year
Job Level
About the role
- Design and lead multi-phase, mixed-methods research programs — from early generative discovery through evaluative testing — calibrated to what each project and client actually needs to learn
- Select and defend method choices: know when a survey is the right answer and when it's a crutch, when you need fieldwork and when a remote interview will do
- Synthesize across studies to identify patterns that aren't visible at the individual-study level — connecting dots across users, workflows, and time
- Identify the questions the team hasn't thought to ask yet, and make the case for why they matter
- Lead journey mapping, service blueprinting, mental modeling, and other systems-level research artifacts that help product and engineering teams see the full picture
- Integrate qualitative findings with quantitative and behavioral data — knowing how to combine the two to tell a more complete story
- Build and maintain a living research repository that makes past insights findable, reusable, and genuinely used
- Apply AI-powered tools to accelerate synthesis, recruitment, and documentation — thoughtfully and with appropriate skepticism
- Serve as the primary user advocate in product planning, roadmap conversations, and design critiques — not as a gatekeeper, but as someone who helps the team hold complexity
- Partner with designers to translate research findings into design direction, and with PMs to translate them into prioritization rationale
- Present findings to client leadership in ways that shift perspective — not just reports, but stories that change how decisions get made
- Coach designers and junior researchers on research methods, synthesis techniques, and how to have productive conversations with users
- Develop frameworks, templates, and norms that improve how the whole team conducts and communicates research
- Champion a culture of curiosity and evidence across client organizations — helping PMs and engineers become more research-literate, not just research-dependent
Requirements
- 6+ years of professional UX research experience with a strong track record of leading initiatives that measurably influenced product strategy or business direction
- Deep expertise across a broad research toolkit — generative and evaluative, qualitative and quantitative — with the judgment to know when to use each
- Experience designing multi-phase research programs, not just individual studies
- Background in healthcare, regulated industries, or complex enterprise software strongly preferred; direct experience with clinical workflows, payer systems, or care delivery a significant plus
- Experience conducting research with users who are navigating high-stakes, high-complexity systems (healthcare, financial services, government services, etc.)
- Comfortable in embedded, long-term client engagements — building relationships with product and engineering partners alongside design colleagues
- Comfortable also leading consulting-style engagements — building and managing relationships with client stakeholders and leading small teams of other UX professionals
Benefits
- medical, dental & vision coverage
- health spending accounts
- voluntary benefits
- leave of absence policies
- Employee Assistance Program
- 401(k) program with employer contribution
- Flexible work schedules and time-off policy
- company equipment for all new full-time US-based remote employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX researchgenerative researchevaluative researchqualitative researchquantitative researchjourney mappingservice blueprintingmental modelingresearch synthesisAI-powered tools
Soft Skills
leadershipcommunicationcoachingcollaborationcuriosityrelationship buildingcritical thinkingstorytellingadvocacyproblem-solving