Newfire Global Partners

Senior UX Researcher

Newfire Global Partners

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $130,000 - $178,500 per year

Job Level

Senior

About the role

  • Design and execute user research studies independently — selecting appropriate methods for the question, the timeline, and the constraints of each project
  • Lead qualitative methods including in-depth interviews, contextual inquiry, observational studies, diary studies, and moderated usability testing
  • Contribute to quantitative and mixed-methods work including surveys, unmoderated testing, and integration of behavioral analytics
  • Manage the operational realities of running research: participant recruitment and screening, consent processes, scheduling, note-taking protocols, and data management
  • Synthesize findings from individual studies into clear, actionable insights — not just summaries, but conclusions the team can act on
  • Create research deliverables (personas, journey maps, research reports, insight repositories) that communicate findings effectively to non-researcher audiences
  • Present findings to product and engineering partners and, when appropriate, to client leadership — translating user behavior into product and business implications
  • Contribute to the team's shared research repository so past findings are accessible and reusable across projects
  • Partner closely with designers to connect research insights to design direction — staying engaged through how findings get applied, not just handing off a report
  • Collaborate with product managers to ensure research is integrated into roadmap planning and prioritization
  • Advocate for users in cross-functional discussions — representing what users actually need, especially when that's in tension with what stakeholders assume
  • Push back on briefs that haven't been sufficiently defined, and propose better research questions alongside the pushback
  • Stay current with research methods, tools, and AI-assisted approaches; share relevant learnings with the team
  • Support junior researchers and designers in how to work with users more effectively
  • Contribute to the evolution of team research practices, templates, and norms

Requirements

  • 3–6 years of professional UX research experience, with demonstrated ability to lead studies independently from planning through synthesis
  • Proficiency across qualitative methods; working knowledge of quantitative and mixed-methods approaches
  • Experience working in healthcare, regulated industries, or other complex enterprise domains preferred; direct experience with clinical workflows, payer systems, or care delivery is a meaningful plus
  • Experience conducting research with users navigating high-stakes, high-complexity systems — whether in healthcare, financial services, government services, or similar
  • Background in embedded, collaborative product team environments (in-house or agency)
  • Strong synthesis skills — able to move from raw data to insight without losing nuance
  • Clear, compelling communicator who can translate research findings for PM, engineering, and executive audiences
  • Comfortable navigating ambiguous briefs — brings structure and proposes sharper research questions
  • Familiar with research operations: recruitment, consent, moderation, and repository management
  • Proficient in common research and collaboration tools (e.g., UserZoom, Optimal Workshop, Dovetail, Figma, Miro)
Benefits
  • medical, dental & vision coverage
  • health spending accounts
  • voluntary benefits
  • leave of absence policies
  • Employee Assistance Program
  • 401(k) program with employer contribution
  • Flexible work schedules and time-off policy
  • company equipment for all new full-time US-based remote employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchqualitative methodsquantitative methodsmixed-methods approachesdata synthesisuser behavior analysisresearch deliverablesparticipant recruitmentdata managementinsight generation
Soft Skills
clear communicationcollaborationadvocacy for usersproblem-solvingsynthesis skillsnavigating ambiguityleadershipmentoringstakeholder engagementtranslating findings