Senior Technical Program Manager
Newfire Global Partners
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $125,000 - $148,000 per year
Job Level
About the role
- Own the end-to-end planning and execution of complex, multi-team programs defining scope, milestones, dependencies, and success criteria in alignment with business priorities
- Drive cross-functional coordination across product, engineering, operations, and customer success teams, ensuring alignment, accountability, and forward momentum
- Identify, track, and proactively mitigate program risks and blockers escalating decisively when needed and never letting issues fester in silence
- Build and maintain program artifacts including timelines, status reports, RAID logs, and decision records that give stakeholders clear, real-time visibility
- Facilitate effective meetings from kick-offs and planning to executive readouts ensuring the right people are in the room and decisions actually get made
- Partner with product and technical leads to develop realistic delivery plans, surface capacity constraints, and assess the downstream impact of scope or priority changes
- Establish and improve program management frameworks, tools, and practices that raise the operational bar across Business Operations
- Support change management efforts, ensuring that program changes are communicated clearly and adoption is tracked
- Contribute to the continuous improvement of how Care Lumen plans, executes, and measures work at a program level
Requirements
- 4–10 years of experience in a Technical Program Manager, Senior Project Manager, or equivalent role, with demonstrated ownership of large-scale, cross-functional programs
- Strong technical fluency able to engage credibly with engineering and product teams, understand architectural trade-offs, and interpret technical constraints without needing to be a coder
- Proven ability to drive alignment and delivery across multiple teams and stakeholders without direct management authority
- Experience building and maintaining program infrastructure: timelines, dependency maps, RAID logs, status reporting, and governance frameworks
- Excellent communication skills able to synthesize complexity into clear, concise updates for both technical audiences and executive stakeholders
- High proficiency with program and project management tools (e.g., Jira, Smartsheets, Confluence, Notion, or similar)
- Comfort operating in ambiguity and fast-moving environments where priorities shift and structure must sometimes be created from scratch
- Bachelor's degree in a relevant field (Computer Science, Engineering, Business, Operations, or equivalent work experience)
- Experience in a SaaS, health-tech, or healthcare services company (Preferred)
- Experience in healthcare technology, digital health, or managed care markets (Preferred)
- Understanding of health plan, payer, or clinical operations buyer dynamics (Preferred)
- Familiarity with Agile, Scrum, or SAFe delivery methodologies (Preferred)
- Experience working in a high-growth or startup environment where process is being built, not just followed (Preferred)
Benefits
- Remote-first environment with company provided computer
- Thirteen paid holidays per year (average)
- Medical, dental and vision coverage with multiple levels of coverage
- HSA, FSA and Dependent Care accounts
- Short-term and Long-term disability
- Life and accidental death insurance
- Discounted voluntary benefits, such as additional life insurance
- Employee Assistance Program
- Paid Parental Leave
- Flexible vacation time
- 401(k) with employer matching and immediate vesting
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject managementrisk managementchange managementAgileScrumSAFetimelinesdependency mapsstatus reporting
Soft Skills
communicationcross-functional coordinationstakeholder managementproblem-solvingleadershipadaptabilitysynthesis of complexityaccountabilitydecision-makingcollaboration