Newfire Global Partners

Director of UX

Newfire Global Partners

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $226,000 - $288,000 per year

Job Level

Lead

About the role

  • Provide hands-on management, coaching, and mentorship to 2 UX researchers and 5 senior designers
  • Conduct design and research critique, ensuring high-quality outputs across all projects
  • Review and approve research & design plans
  • Lead performance development and team growth
  • Foster a collaborative, supportive team culture where everyone feels set up for success
  • Build and maintain strong relationships with Product directors and Engineering directors
  • Work directly with the VP of Product on roadmap planning and UX prioritization
  • Collaborate with the VP of User Experience on overall UX strategy and practice evolution
  • Represent UX in cross-functional planning and decision-making
  • Participate in quarterly business reviews with client leadership
  • Adapt and maintain systems that give leadership and clients real-time visibility into team activity, project assignments, and deliverables
  • Manage project tracking system to provide real-time visibility into team workload and progress
  • Ensure consistent design quality across multiple concurrent projects in Care Management and Utilization Management feature areas
  • Optimize team workflows to increase design throughput and reduce time-to-test and time-to-delivery
  • Navigate roadmap changes and ambiguity, helping the team stay productive despite shifting priorities
  • Facilitate team rituals including weekly team meetings and twice-weekly critique sessions
  • Coach the team to navigate their collaborations with product management independently, while stepping in to remove blockers that require your seniority
  • Partner with Product on the shared product development lifecycle, from discovery through design and into build

Requirements

  • 5+ years in UX leadership roles, including experience as a Director or equivalent
  • Proven experience managing teams of 5-10 UX professionals, including both designers and researchers
  • Deep expertise in complex enterprise software for healthcare (experience with health insurance/payer systems strongly preferred)
  • Track record of success in an in-house product organization or deeply embedded consulting role
  • Experience managing geographically distributed or offshore teams
  • Demonstrated ability to build influential relationships with senior product and engineering leaders
  • Expert at design critique and providing actionable feedback that elevates quality
  • Strong facilitator who can drive alignment across cross-functional teams
  • Process-oriented with a toolkit of best practices ready to apply
  • Comfortable operating in ambiguous, fast-changing environments
  • Excellent at coaching UX professionals to grow their skills and impact
  • Proactive problem-solver who removes obstacles for their team
  • Collaborative leader who builds trust and psychological safety
  • Results-driven with a focus on both delivery and team wellbeing
  • Passionate about healthcare and improving experiences for users in complex domains
Benefits
  • medical, dental & vision coverage
  • health spending accounts
  • voluntary benefits
  • leave of absence policies
  • Employee Assistance Program
  • 401(k) program with employer contribution
  • Flexible work schedules
  • time-off policy
  • company equipment for all new full-time US-based remote employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designUX researchdesign critiqueproject managementworkflow optimizationenterprise softwarehealth insurance systemsproduct development lifecycleteam managementperformance development
Soft Skills
coachingmentorshipcollaborationrelationship buildingfacilitationproblem-solvingadaptabilityinfluential leadershipresults-drivenpsychological safety