Nevoya

Chief Marketing Officer

• Own our brand and category narrative, including how it evolves as the company scales
• Build and run the full content engine across channels, from strategy through actual production
• Own earned media, PR strategy, and analyst relations end to end, including managing and upgrading agency relationships
• Use brand and content work to directly support active commercial and fundraising conversations
• Build out a small team as the scope grows beyond a single owner
• Operate using AI tools as core infrastructure for drafting, editing, research, and production, not as a supplementary tool
• Reduce the amount of time founders spend on panel prep, press response, and content drafting
• Strengthen our employer brand to support hiring as the team scales

Founding Head of Marketing

Manager

• Manage, coach, and develop a team of Junior and Senior Dispatchers, including performance feedback and skill building
• Set daily and weekly dispatch priorities and workload distribution across the team
• Step in to personally assign and coordinate loads, manage schedules, and troubleshoot issues during high volume periods, callouts, or urgent situations
• Serve as the escalation point for issues dispatchers cannot resolve independently
• Communicate with drivers, brokers, and vendors to resolve complex scheduling, routing, or compliance issues
• Monitor Hours of Service compliance across the fleet and ensure the team is enforcing it consistently
• Oversee EV charge planning strategy to prevent delivery delays across the fleet
• Review and maintain accuracy of dispatch systems and TMS data across the team
• Track, analyze, and report on team level KPIs including on-time rates, empty miles percentage, load assignment turnaround, and compliance scores
• Identify trends in operational issues and drive process improvements to prevent recurrence
• Build and update dispatch policies and standard operating procedures as needed
• Support hiring, onboarding, and training of new dispatchers
• Partner with Operations leadership on staffing needs, shift coverage, and scheduling
• Ensure smooth shift handoffs and continuity of coverage across time zones as needed

Dispatch Manager

Business Development Rep

• Own the full-cycle pursuit of new shipper and 3PL logos on national networks
• Build and manage your own pipeline in Attio: prospecting, qualification, discovery, proposal, close
• Sell against Nevoya's ICP of high-density, closed-loop-friendly freight on corridors where EV economics win
• Own the end-to-end RFP process: intake, lane analysis, pricing coordination, submission, and follow-through
• Partner with Commercial Intelligence on lane-level cost modeling and with the VP of Commercial on margin strategy
• Build and maintain a repeatable RFP playbook covering bid/no-bid criteria, response templates, and win/loss tracking
• Convert spot and project freight into committed, contracted volume
• Expand existing accounts onto new lanes and deepen wallet share with dedicated and contract structures
• Drive the direct-shipper revenue mix in line with company strategy
• Own new customer onboarding from signature through first load and stabilization
• Own and continuously improve the New Lane Launch Playbook, including requirements gathering, charging and routing validation with Ops, and driver and equipment readiness
• Own the Sales-to-Ops handoff SOP with clear swim lanes for who does what, from close through steady-state
• Ensure complete, accurate handoff documentation for every new lane, including rates, accessorials, appointment protocols, contacts, and escalation paths
• Close the loop post-launch by gathering Ops feedback and feeding it back into the playbook
• Lead MSA and carrier agreement negotiation with new customers
• Flag and negotiate key commercial terms such as liability, indemnity, declared value, payment terms, and volume commitments, escalating material exceptions to the VP of Commercial
• Maintain a library of negotiated positions and fallback language to accelerate future deals

Senior Business Development Representative

Dispatcher

• Assign and coordinate loads to drivers, ensuring on-time pickup and delivery
• Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues
• Liaise with brokers and vendors to ensure smooth shipment flow
• Maintain accurate and timely updates in our dispatch systems
• Monitor and ensure Hours of Service compliance for all assigned drivers
• Manage EV charge planning to prevent delays in delivery schedules
• Reprioritize workloads in real time based on emergent events, guided by established policies
• Support other dispatchers with task delegation and provide operational guidance
• Coordinate with Senior Dispatchers on escalated issues or operational improvements
• Track and report on KPIs including on-time rates, empty miles percentage, and compliance scores

Customer Success Manager

• Retrieve rate confirmations for all loads, especially contract lane freight, from email, customer platforms, or direct client contact
• Structure every load correctly in Apollo with accurate dates, times, and pickup and delivery locations so it is dispatch ready
• Ensure all loads for the coming week are built in Apollo as early as possible
• Own all required status updates and platform actions for contract lanes and other client platforms
• Audit platform statuses at the start and end of each shift, correcting and documenting any load status that was auto flipped or incorrectly completed
• Monitor the shared inbox and route items requiring another team member's response
• Respond to all client communications within 15 minutes while on shift
• When a driver calls out, contact the client immediately to notify them, provide an updated ETA, and explore whether another carrier could cover the load while an internal solution is worked
• Notify clients immediately of any delay with an updated ETA and clear explanation, and follow up until the load is delivered or resolved
• Own customer exception handling end to end, including escalation when metrics or data signal a problem
• Confirm all loads from each shift are fully closed in Apollo and the client platform before going off shift, with complete departure and arrival times and all billing charges entered
• Identify all potential accessorial charges, including detention, TONU, and dry run, and obtain client approval within the required window, typically 24 to 48 hours after the load event
• Track on time performance and customer facing service metrics
• Maintain a daily communication cadence with clients and share feedback and trends with the commercial and operations teams

Compliance

• Own Nevoya's overall safety and compliance strategy, setting policy and standards across all locations
• Build, scale, and lead a team responsible for driver qualification, fleet compliance, and safety operations
• Oversee drug and alcohol testing programs, random testing, and Clearinghouse management at a program level
• Own the audit strategy for driver qualification files, vehicle files, and fleet documentation, ensuring constant audit readiness
• Serve as Nevoya's primary point of contact for DOT, FMCSA, and CHP audits, inspections, and citations
• Oversee hours-of-service and ELD compliance programs at scale, including platform strategy and vendor relationships
• Own insurance strategy and broker relationships, including COIs, claims escalation, and risk mitigation
• Set and monitor company-wide KPIs for safety performance, compliance rates, and audit outcomes
• Build corrective action frameworks and safety training programs that scale across a growing fleet
• Report directly to operations leadership on safety and compliance risk, trends, and recommendations
• Partner with finance, legal, and operations leadership on regulatory risk, insurance costs, and compliance investment decisions
• Represent Nevoya in front of regulators, insurance partners, and external auditors as the senior compliance leader

Head of Safety – Compliance

Product Manager

• Own AI-focused product initiatives from discovery through launch, working hand in hand with the engineering team
• Identify and prioritize where AI can add meaningful value across freight workflows, building a clear roadmap of opportunities
• Conduct and synthesize user research to surface high-value problems and validate where AI is the right solution
• Define product requirements and success metrics for AI features, holding the team accountable to outcomes over outputs
• Partner with engineering to translate complex logistics challenges into reliable, production-ready AI products
• Contribute to the development of Nevoya's broader AI strategy as that function grows
• Support the buildout of the product operations function, including release processes, feedback loops, and cross-functional rituals
• Own voice-of-customer for the operators who live in the product, spending time close to real freight workflows before specing the tools and AI features that support them
• Develop tooling and workflows that improve how AI products are evaluated, shipped, and monitored in production
• Work with internal teams to ensure smooth launches and strong adoption
• Communicate product direction and tradeoffs clearly across technical and non-technical stakeholders

AI Product Manager

Operations

• Own and oversee day-to-day operations across HR, finance, payroll, legal and executive support
• Serve as a key thought partner to the CEO on organizational health, resource allocation, and internal operations strategy
• Manage and develop a cross-functional team spanning multiple disciplines, with additional headcount to be added as the business scales
• Oversee payroll operations ensuring accuracy, compliance, and a smooth employee experience
• Support financial operations including budget tracking, vendor management, and internal reporting
• Dig into the financials directly, from budgets and forecasts to the line-item detail, rather than relying solely on others to interpret the numbers
• Own financial reporting and analysis, using the numbers to surface issues and guide decisions
• Roll up your sleeves on day-to-day finance operations, staying close enough to the detail to catch what others might miss
• Lead people operations, including onboarding, benefits administration, HR policy, and regulatory compliance
• Manage relationships with external legal counsel, coordinating on contracts, employment matters, regulatory questions, and any litigation or risk-related issues
• Collaborate with outside legal partners to ensure the business stays ahead of compliance requirements, particularly in the transportation and freight space
• Manage and support executive assistants, ensuring leadership bandwidth is protected and day-to-day logistics run smoothly
• Build and refine internal systems and processes that can scale alongside the company
• Identify operational gaps and implement solutions before they become problems
• Serve as a cross-functional escalation point for operational issues across departments
• Partner with department heads to ensure their operational needs are met and resources are appropriately allocated

VP of Operations

Artificial Intelligence

• Run daily dispatch execution from our playbook
• Keep loads covered and customers informed
• Use AI tools daily to research, troubleshoot, draft, analyze, and automate your own work
• Improve the playbook as you go
• Call out problems early and come with proposed solutions
• Partner with engineering and product to turn recurring manual work into automated workflows
• Track the KPIs of your operation

AI Operations Associate

• Run daily dispatch execution from our playbook: load assignment, driver communication, check-calls, and exception handling
• Keep loads covered and customers informed, escalating with judgment when something can’t wait
• Use AI tools daily to research, troubleshoot, draft, analyze, and automate your own work
• Improve the playbook as you go — document what works, flag what doesn’t, and ship a better process every week
• Call out problems early and come with proposed solutions, not just escalations
• Partner with engineering and product to turn recurring manual work into automated workflows
• Track the KPIs of your operation — load coverage, on-time performance, driver utilization — and use them to improve