Customer Success Manager

Nevoya

Customer Success Manager improving relationships and operations in freight logistics at Nevoya. Ensuring timely communication and status updates for client deliveries.

Posted 7/23/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in freight operations and logistics management, with a strong focus on client communication and documentation accuracy. Proficient in utilizing TMS platforms and managing high-volume, time-sensitive client interactions to ensure exceptional customer experiences.

Highest-signal resume keywords

Freight Operations ExperienceTMS Platform KnowledgeHigh Volume Client CommunicationDocumentation DisciplineCustomer Experience Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Load StructuringStatus AuditingAccessorial Charge IdentificationOn-Time Performance TrackingClient Notification Management

Soft Skills

Effective CommunicationProblem SolvingTime Management

Tools & Technologies

ApolloNavisphereRXOTQL

Industry Keywords

LogisticsDispatchTrack and TraceCustomer SuccessCarrier Brokerage

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Retrieve rate confirmations for all loads, especially contract lane freight, from email, customer platforms, or direct client contact
Structure every load correctly in Apollo with accurate dates, times, and pickup and delivery locations so it is dispatch ready
Ensure all loads for the coming week are built in Apollo as early as possible
Own all required status updates and platform actions for contract lanes and other client platforms
Audit platform statuses at the start and end of each shift, correcting and documenting any load status that was auto flipped or incorrectly completed
Monitor the shared inbox and route items requiring another team member's response
Respond to all client communications within 15 minutes while on shift
When a driver calls out, contact the client immediately to notify them, provide an updated ETA, and explore whether another carrier could cover the load while an internal solution is worked
Notify clients immediately of any delay with an updated ETA and clear explanation, and follow up until the load is delivered or resolved
Own customer exception handling end to end, including escalation when metrics or data signal a problem
Confirm all loads from each shift are fully closed in Apollo and the client platform before going off shift, with complete departure and arrival times and all billing charges entered
Identify all potential accessorial charges, including detention, TONU, and dry run, and obtain client approval within the required window, typically 24 to 48 hours after the load event
Track on time performance and customer facing service metrics
Maintain a daily communication cadence with clients and share feedback and trends with the commercial and operations teams

Requirements

What you’ll need

2 or more years in freight operations, dispatch, track and trace, or logistics customer success on the carrier or brokerage side
Working knowledge of TMS platforms and broker or client portals such as Navisphere, RXO, or TQL
Demonstrated ability to manage high volume, multi channel client communication under time sensitive SLAs
Strong documentation discipline with accurate load data, times, and accessorial records
A customer experience mindset focused on creating not just a positive experience, but a memorable one

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off