Dispatch Manager

Nevoya

Dispatch Manager leading a team of dispatchers for an electric trucking carrier. Ensuring timely load movements and operational efficiency across logistics and EV fleet.

Posted 7/25/2026full-timeTexas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing dispatch teams while ensuring compliance with freight industry standards and operational efficiency. Proficient in utilizing logistics technology platforms to track KPIs and drive process improvements.

Highest-signal resume keywords

Team ManagementFreight Industry StandardsKPI TrackingDispatch Technology ProficiencyOperational Issue Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Logistics ExperienceDispatch Operations ManagementKPI AnalysisCompliance MonitoringEV Charge PlanningProcess ImprovementDispatch Policy DevelopmentScheduling CoordinationData Accuracy MaintenancePerformance Feedback

Soft Skills

Communication SkillsOrganizational SkillsAdaptabilityProblem-SolvingPrioritization

Tools & Technologies

Dispatch PlatformsTMS Data SystemsLogistics Technology

Industry Keywords

Freight ComplianceSustainable TransportationOperational TrendsTeam AccountabilityShift Coverage

About the role

Key responsibilities & impact

Manage, coach, and develop a team of Junior and Senior Dispatchers, including performance feedback and skill building
Set daily and weekly dispatch priorities and workload distribution across the team
Step in to personally assign and coordinate loads, manage schedules, and troubleshoot issues during high volume periods, callouts, or urgent situations
Serve as the escalation point for issues dispatchers cannot resolve independently
Communicate with drivers, brokers, and vendors to resolve complex scheduling, routing, or compliance issues
Monitor Hours of Service compliance across the fleet and ensure the team is enforcing it consistently
Oversee EV charge planning strategy to prevent delivery delays across the fleet
Review and maintain accuracy of dispatch systems and TMS data across the team
Track, analyze, and report on team level KPIs including on-time rates, empty miles percentage, load assignment turnaround, and compliance scores
Identify trends in operational issues and drive process improvements to prevent recurrence
Build and update dispatch policies and standard operating procedures as needed
Support hiring, onboarding, and training of new dispatchers
Partner with Operations leadership on staffing needs, shift coverage, and scheduling
Ensure smooth shift handoffs and continuity of coverage across time zones as needed

Requirements

What you’ll need

4+ years of logistics or dispatch experience, including experience leading or mentoring others
Proven ability to manage a team while remaining hands on with day to day dispatch work
Strong working knowledge of freight industry standards, processes, and compliance requirements
Intermediate to advanced IT proficiency and comfort with logistics and dispatch technology platforms
Strong written and verbal communication skills in English
Demonstrated ability to resolve complex operational issues independently and under time pressure
Experience setting and tracking KPIs and holding a team accountable to targets
Adaptability to fast changing priorities, processes, and policies
Strong organizational and prioritization skills, especially when managing multiple concurrent issues
Prior experience managing dispatch operations for an EV or sustainable transportation fleet
Familiarity with dispatch and tracking platforms
Experience coordinating dispatch teams or freight movement across multiple time zones

Benefits

Comp & perks

📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score