Net Health

Therapist

• Provide remote monitoring services to help support patients as they progress through their home-exercise therapy program
• Direct and assist users in therapeutic exercise, neuromuscular re-education, and functional training through our technology platform
• Provide ongoing feedback to the evaluating clinician on patient progress outside of the clinic
• Maintains necessary records and notes while providing remote monitoring
• Assist with improving processes and functionality of the platform
• Organize and manage a caseload while staying efficient

Licensed Physical Therapist, Care Navigator

Customer Support

• Analyze and resolve issues for clients using department guidelines and timeframes
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
• Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
• Research required information using available resources.
• Provide internal feedback to resolve issues and/or enhance product based on client.
• Provide support for a suite of software applications.
• Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
• Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.
• Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
• Follow up and make scheduled call backs to clients where necessary.
• Participate in regularly scheduled internal training on Net Health products.

Client Support Representative I – Product Support Representative I

• Provide remote monitoring services to support patients' home-exercise therapy program
• Direct and assist users in therapeutic exercise, neuromuscular re-education, and functional training
• Provide ongoing feedback to the evaluating clinician on patient progress
• Maintain necessary records and notes while providing remote monitoring
• Assist with improving processes and functionality of the platform
• Organize and manage a caseload while staying efficient

Licensed Physical Therapy Assistant

• Provide remote monitoring services to help support patients
• Direct and assist users in therapeutic exercise
• Provide ongoing feedback to the evaluating clinician
• Maintain necessary records and notes while providing remote monitoring
• Organize and manage a caseload while staying efficient

Licensed Physical Therapy Assistant, Care Navigator

DevOps Engineer

• Develop reusable reference architectures and patterns for compute and storage
• Design patterns for resilient data and service backends
• Own the Azure landing zone and subscription governance patterns
• Define and own the GitOps and continuous delivery strategy
• Serve as the authoritative Terraform practitioner
• Own the Azure DevOps multi-stage YAML pipeline standards
• Build and maintain platform automation tooling in PowerShell and Azure CLI
• Own the patterns and platform for container and application hosting
• Develop platform observability patterns and tooling
• Implement platform security guardrails
• Contribute to cost management
• Own quality and discoverability of the platform documentation ecosystem

Senior DevOps Engineer

Systems Engineer

• Execute Product Strategy: Collaborate with Product Manager(s) to shape the roadmap for assigned product area
• Maintain deep expertise in product features and industry regulatory requirements
• Participate in industry thought leadership efforts
• Collaborate with Sales to identify documentation and consulting opportunities
• Serve as the domain SME across teams
• Drive the entire product lifecycle—from ideation to execution and post-launch improvements
• Actively participate in scrum events
• Lead end-to-end analysis, configuration, and delivery of complex projects
• Configure, qualify, and deliver all levels of product documentation
• Develop, mentor, and coach team members
• Lead continuous quality improvement efforts
• Gather, articulate, and prioritize technical and client requirements for new features
• Engage directly with clients throughout the project lifecycle
• Proactively identify and implement solutions for complex business problems
• Develop end-to-end project plans with clear timelines and milestones

Senior Business Systems Analyst

• Provide remote monitoring services to help support patients as they progress through their home-exercise therapy program
• Direct and assist users in therapeutic exercise, neuromuscular re-education, and functional training
• Provide ongoing feedback to the evaluating clinician on patient progress outside of the clinic
• Maintains necessary records and notes while providing remote monitoring
• Assist with improving processes and functionality of the platform
• Organize and manage a caseload while staying efficient

MA Licensed Physical Therapy Assistant – Care Navigator

Account Executive

• Independently manage outbound prospecting across a cross-section of accounts
• Qualify and advance inbound leads with confidence and independent judgment
• Influence customer decisions by connecting business challenges to Net Health solutions
• Serve as the initial point of contact for the Sales team
• Communicate effectively with existing clients and new prospects
• Team effectively with cross-functional team members to meet client and prospect requirements

Client Sales Executive III – Inside Sales Account Executive III

• Respond to product application support questions from clients regarding the company’s software
• Analyze problems with software applications to identify problem areas and recommend corrective action
• Recommends solutions to client application questions
• Serve as a subject matter expert and point of escalation for complex client issues
• Engage in advanced client interactions by diagnosing root causes and recommending strategic solutions
• Lead high priority troubleshooting efforts, including software dependency management
• Leverage internal tools, logs, and system analytics to investigate patterns and drive long-term solutions
• Act as a voice of the customer by delivering insights and feedback to product enhancements
• Maintain ownership of escalated cases from intake through resolution
• Mentor and provide technical guidance to junior team members
• Ensure consistent service quality during critical coverage windows
• Take initiative in identifying process gaps and recommending improvements

Product Support Representative IV

Customer Success Manager

• Serve as the primary point of contact for a portfolio of clients’ post-implementation
• Develop deep understanding of client goals, workflows, and success metrics
• Drive product adoption and usage through proactive engagement, training, and support
• Monitor client health using data and insights to identify risks and opportunities
• Collaborate with Support, Product, and Implementation teams to resolve issues and advocate for client needs
• Conduct regular business reviews and strategic check-ins to ensure alignment and satisfaction
• Identify and support upselling and renewal opportunities in partnership with Sales
• Maintain accurate records of client interactions and status in CRM systems

Client Success Manager

• Provide remote monitoring services for home-exercise therapy programs
• Direct and assist users in therapeutic exercise and functional training
• Provide ongoing feedback on patient progress to evaluating clinicians
• Maintain necessary records and notes while providing remote monitoring
• Assist with improving processes and functionality of the platform
• Organize and manage caseload efficiently

• Provide remote monitoring services for patients
• Direct and assist users in therapeutic exercise and recovery
• Provide ongoing feedback to the evaluating clinician
• Maintain necessary records and notes while providing remote monitoring
• Assist with improving processes and functionality of the platform
• Organize and manage a caseload