Net Health

Customer Success Manager

• Serve as the primary point of contact for a portfolio of clients’ post-implementation
• Develop deep understanding of client goals, workflows, and success metrics
• Drive product adoption and usage through proactive engagement, training, and support
• Monitor client health using data and insights to identify risks and opportunities
• Collaborate with Support, Product, and Implementation teams to resolve issues and advocate for client needs
• Conduct regular business reviews and strategic check-ins to ensure alignment and satisfaction
• Identify and support upselling and renewal opportunities in partnership with Sales
• Maintain accurate records of client interactions and status in CRM systems

Client Success Manager

Therapist

• Provide remote monitoring services for home-exercise therapy programs
• Direct and assist users in therapeutic exercise and functional training
• Provide ongoing feedback on patient progress to evaluating clinicians
• Maintain necessary records and notes while providing remote monitoring
• Assist with improving processes and functionality of the platform
• Organize and manage caseload efficiently

Licensed Physical Therapy Assistant, Care Navigator

• Provide remote monitoring services to help support patients as they progress through their home-exercise therapy program
• Direct and assist users in therapeutic exercise, neuromuscular re-education, and functional training through our technology platform
• Provide ongoing feedback to the evaluating clinician on patient progress outside of the clinic
• Maintains necessary records and notes while providing remote monitoring
• Assist with improving processes and functionality of the platform
• Organize and manage a caseload while staying efficient

Licensed Physical Therapy Assistant

• Provide remote monitoring services for patients
• Direct and assist users in therapeutic exercise and recovery
• Provide ongoing feedback to the evaluating clinician
• Maintain necessary records and notes while providing remote monitoring
• Assist with improving processes and functionality of the platform
• Organize and manage a caseload

Licensed Physical Therapist, Care Navigator

Account Executive

• Responsible for selling products and/or services within an assigned geographic area
• Pursues sales leads, visits existing and new customers, assesses customer needs
• Suggests appropriate products and services, negotiates price and delivery times
• Concludes sales orders and transactions to meet revenue target
• Works closely with new Account Executives to offer guidance and leadership
• Handles special projects as assigned by VP, using discretion and independent judgment
• Develops, drives and monitors business relationships with key individuals
• Maintains effective agreements
• Develops territory plans to drive high volume sales

Account Executive III – Field Sales

Solutions Engineer

• Partner with clients and internal teams to align innovative strategies with technology solutions
• Engage in business development, operations, IT strategies, and executive-level product demonstrations
• Define, assess, and solve complex business problems using research and innovative ideas
• Facilitate decision-making by evaluating solutions and driving consensus among stakeholders
• Showcase connected experiences through software demos, future state customer journey strategies, and long-term IT roadmaps
• Assist customers with discovery, analysis, and recommendation of strategic solutions
• Identify customer business needs and position analytics solutions
• Lead cross-functional solution guides and align them with opportunity strategy
• Develop and deliver customer experience narratives

Sales Solution Engineer II

Full-stack Engineer

• Develop software to enhance our enterprise health care applications that span multiple markets and platforms.
• Collaborate towards a positive and educational code review environment.
• Complete projects of limited scope independently.
• Design and write code that meets Net Health’s requirements for quality, performance, and usefulness within project timelines.
• Participate in code reviews.
• Troubleshoot problems and provide options for possible solutions.
• Willingness to learn and apply object-oriented design, SOLID principles, and domain-driven development.
• Work in an Agile environment as a member of a cross-functional team that owns its own work from refinement through delivery and monitoring with the goal of delivering high quality solutions.
• Work on new feature development as well as maintenance projects and defect fixes.
• Work with more experienced team members to ensure projects have accurate estimates, meet provided timelines, and fulfill requirements.
• Work with your team to learn, understand, and follow best practices for continuous integration, test and release automation, quantifying and paying back technical debt.

Software Engineering Co-op

Technical Project Manager

• Responsible for client on-boarding and implementation of product platforms including clinical trial requirements, integration, software testing, and training
• Establish project teams and provide overall direction for technical projects from initiation through to delivery
• Perform project requirements, estimation, and budget management
• Formulate project scope and delivery strategies and establish milestones/schedules
• Maintain and report project status and monitor progress of all team members
• Gather required data from end-users to evaluate objectives, goals, and scope to create technical specifications
• Serve as liaison between technical and non-technical departments to ensure all targets and requirements are met
• Keep leadership informed of key issues that may impact project completion, budget, or other results

Technical Project Manager II

Platform Engineer

• Own three to five concurrent Platform Engineering programs end to end: charter, plan, execute, close
• Drive programs that cross team boundaries
• Maintain program-level risk registers, decision logs, and status artifacts
• Manage the vendor accountability lifecycle
• Drive vendor transitions through contractual closeout
• Run Platform Engineering Kanban ceremonies and the Architectural Review Board
• Produce reporting that feeds Platform Engineering staff meetings

Technical Project Manager IV, Platform Engineering

• Design, develop, and maintain robust end-to-end test automation frameworks
• Collaborate with development, QA, DevOps, and product teams
• Produce high-quality automation code
• Develop integration and end-to-end test cases
• Mentor QA and Dev engineers in machine-driven testing

Senior Software Development Engineer Test – REMOTE

• Design and develop the electronic data interchange (EDI) system
• Analyze client requirements for information exchange
• Write detailed descriptions of user needs and functions
• Conduct testing of information exchange
• Build and document understanding of legacy data
• Manage multiple projects with lengthy timelines
• Act as main point of contact for interface validation
• Serve as subject matter expert for interface functionality

Integration Engineer III

• Provide remote monitoring services to help support patients as they progress through their home-exercise therapy program
• Direct and assist users in therapeutic exercise, neuromuscular re-education, and functional training through our technology platform
• Provide ongoing feedback to the evaluating clinician on patient progress outside of the clinic
• Maintain necessary records and notes while providing remote monitoring
• Assist with improving processes and functionality of the platform
• Organize and manage a caseload while staying efficient

Licensed Physical Therapist Assistant – Care Navigator

Marketing

• Build and QA emails in Salesforce Marketing Cloud, including HTML formatting, personalization tokens, and send setup
• Configure and maintain email journeys — entry sources, decision splits, and exit criteria
• Process inbound lead loads: clean, map, and upload lists following data hygiene standards
• Build and publish campaign landing pages using the marketing automation platform (Salesforce Marketing Cloud)
• Draft social media posts tied to active campaign programs for team review and scheduling
• Manage campaign tasks and project timelines in Asana, keeping campaign work on track
• Audit contact data for accuracy, deduplication, and field compliance
• Coordinate with campaign managers to hit launch dates without errors
• Initiating, and carrying out, assignments accurately and independently
• Training and adapting to new marketing activities within the ever-evolving digital marketing world

Marketing Coordinator II

• Provide remote monitoring services to help support patients
• Direct and assist users in therapeutic exercise and functional training through our technology platform
• Provide ongoing feedback to the evaluating clinician on patient progress
• Maintain necessary records and notes while providing remote monitoring
• Assist with improving processes and functionality of the platform
• Organize and manage a caseload while staying efficient

Client Success Manager

Licensed Physical Therapy Assistant, Care Navigator

Licensed Physical Therapy Assistant

Licensed Physical Therapy Assistant, Care Navigator

Licensed Physical Therapist, Care Navigator

Account Executive III – Field Sales

Sales Solution Engineer II

Software Engineering Co-op

Technical Project Manager II

Technical Project Manager IV, Platform Engineering

Senior Software Development Engineer Test – REMOTE

Integration Engineer III

Licensed Physical Therapist Assistant – Care Navigator

Marketing Coordinator II

State Licensed Physical Therapist Assistant – Care Navigator