Product Support Representative IV

Net Health

Product Support Representative providing application support for clients at Net Health. Engaging in troubleshooting and providing resolutions for complex software issues remotely.

Posted 6/2/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $20 - $25 per hourWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Respond to product application support questions from clients regarding the company’s software
Analyze problems with software applications to identify problem areas and recommend corrective action
Recommends solutions to client application questions
Serve as a subject matter expert and point of escalation for complex client issues
Engage in advanced client interactions by diagnosing root causes and recommending strategic solutions
Lead high priority troubleshooting efforts, including software dependency management
Leverage internal tools, logs, and system analytics to investigate patterns and drive long-term solutions
Act as a voice of the customer by delivering insights and feedback to product enhancements
Maintain ownership of escalated cases from intake through resolution
Mentor and provide technical guidance to junior team members
Ensure consistent service quality during critical coverage windows
Take initiative in identifying process gaps and recommending improvements

Requirements

What you’ll need

High School Diploma or equivalent GED
10+ years of experience in a client service or technical support role
Proficiency in Microsoft Office
Experience with common enterprise software solutions (e.g., NetSuite, Salesforce, Oracle, SAP, MS Project, SmartSheet)

Benefits

Comp & perks

Work-from-anywhere environment
Unlimited PTO
Comprehensive benefits package
Employee resource groups
Casual dress code
Prioritized employee wellness
Diversity and inclusion
A voice in the company
New hire support
Career development
Educational assistance
Employee referral bonus
Progressive parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software application supportproblem analysistroubleshootingsoftware dependency managementsystem analyticsprocess improvement

Soft Skills

client interactionmentoringtechnical guidanceinitiativeservice quality

Certifications

High School DiplomaGED