Client Success Manager

Net Health

Client Success Manager at Net Health, driving adoption and satisfaction of healthcare technology solutions. Building strong relationships with clients to achieve strategic goals through effective software use.

Posted 5/27/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $70,288 - $87,860 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for a portfolio of clients’ post-implementation
Develop deep understanding of client goals, workflows, and success metrics
Drive product adoption and usage through proactive engagement, training, and support
Monitor client health using data and insights to identify risks and opportunities
Collaborate with Support, Product, and Implementation teams to resolve issues and advocate for client needs
Conduct regular business reviews and strategic check-ins to ensure alignment and satisfaction
Identify and support upselling and renewal opportunities in partnership with Sales
Maintain accurate records of client interactions and status in CRM systems

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, Business, Information Systems, or related field or equivalent experience
Minimum 3+ years client success, account management, or healthcare software support
Strong understanding of healthcare operations and EHR systems
Excellent communication, relationship-building, and problem-solving skills
Ability to manage multiple clients and priorities in a fast-paced environment
Required Software Experience: Microsoft Office Suite, Salesforce or equivalent CRM tool (customer success platforms a plus)

Benefits

Comp & perks

Work-from-anywhere environment
Unlimited PTO
Comprehensive Benefits Package
Employee Resource Groups
Casual Dress Code
Prioritized Employee Wellness
Diversity and Inclusion
A Voice
New Hire Support
Career Development
Educational Assistance
Employee Referral Bonus
Progressive Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementhealthcare software supportEHR systemsdata analysisupsellingrenewal opportunities

Soft Skills

communicationrelationship-buildingproblem-solvingtime managementprioritization

Certifications

Bachelor’s degree in healthcare administrationBachelor’s degree in BusinessBachelor’s degree in Information Systems