FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Client Support Representative I – Product Support Representative I
Net HealthProduct Support Representative assisting clients with software application issues at Net Health. Analyzing problems and recommending corrective actions to enhance client experience.
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Analyze and resolve issues for clients using department guidelines and timeframes
- Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
- Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
- Research required information using available resources.
- Provide internal feedback to resolve issues and/or enhance product based on client.
- Provide support for a suite of software applications.
- Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
- Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.
- Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
- Follow up and make scheduled call backs to clients where necessary.
- Participate in regularly scheduled internal training on Net Health products.
Requirements
What you’ll need- High School Diploma or equivalent GED
- 0-2 years’ experience in a client service or technical support role; may have degree or equivalent.
- Microsoft Office
- 0-2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)
Benefits
Comp & perks- work-from-anywhere environment
- unlimited PTO
- comprehensive benefits package
- employee resource groups
- casual dress code
- prioritized employee wellness
- diversity and inclusion
- new hire support
- career development
- educational assistance
- employee referral bonus
- progressive parental leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingsoftware dependency managementcase management
Soft Skills
client interactioncommunicationorganizationproblem-solvingfeedback provision
Certifications
High School DiplomaGED