NBCUniversal

Insurance

• Oversee the Coordination Desk, serving as the first line of defense for alerts, incidents, and outages.
• Ensure creation and management of master incident tickets, coordinating cross-functional resources through resolution.
• Lead and participate in incident management bridges for large customer or multi-site outages, driving accountability and resolution.
• Serve as an escalation point for tool outages, large-scale customer outages, and high-impact service disruptions.
• Provide clear, confident communication on large bridges with technical teams, customers, and senior leadership (including VPs).
• Provide people leadership through regular performance discussions, coaching, development planning, and corrective action as needed.
• Conduct quality assurance audits of incidents, tickets, and events to ensure adherence to standards and best practices.
• Analyze and report key performance indicators such as MTTR, quality metrics, and PTUs, using insights to drive continuous improvement.
• Partner closely with engineering, leadership, and cross-functional teams to manage escalations and align on resolution strategies.

Supervisor, Enterprise Service Assurance – Managed Services

DevOps Engineer

• Ensure the reliability, scalability, and performance of Freewheel systems.
• Manage infrastructure, optimize system reliability, and automate daily operations.
• Respond quickly to platform failures and perform troubleshooting.
• Analyze and optimize the performance of data storage and processing speed.
• Collaborate with engineering teams to analyze and forecast capacity requirements.
• Maintain consistent cloud standards and support enforcement of governance practices.

Site Reliability Engineer

Account Executive

• Responsible for inbound telesales of Comcast services to small-to-medium business customers • Manage the customer relationship from initial call through close • Deliver best-in-class customer experience • Keep up-to-date on product knowledge and industry information

Business Sales Representative

Database Administrator

• Communicating database changes and impacts to stakeholders, providing recommendations and consulting on solutions
• Ensuring database hardware is optimized for performance, conduct capacity planning, and manage the implementation of new database systems
• Collaborating with Project Managers to design database solutions that align with project objectives and business needs
• Guiding development teams on application schema design, advocating for best practices in database management
• Overseeing the commissioning and installation of new database applications, ensuring seamless integration
• Leading task forces for the development and implementation of databases that address specific business requirements
• Staying informed on new database technologies, trends, and features, advising the organization on potential adoptions
• Developing and enforce database administration policies, standards, and guidelines to effectively manage the database environment
• Designing and executing database backup and recovery plans, ensuring data preservation and system resilience
• Optimizing database systems for high availability and high-volume internet applications, performing regular maintenance and tuning
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.

Database Administrator 3 – Onsite

Account Manager

• Provide strategic account management and financial sales leadership for existing mid-market customers
• Develop and manage overall account strategies for specific named account customers
• Responsible for overall customer relationship management and customer satisfaction
• Identify incremental revenue opportunities and retention of embedded base services
• Collaborate with Sales, Finance and Operations leadership to develop specific account management plans
• Sell Comcast Business Class services across multiple organizational levels
• Manage existing revenue, sales opportunities, quota, funnels and forecasts
• Maintain regular account contact

Enterprise Account Manager, Direct Sales

Project Manager

• Managing project resources, budgets, risks, and changes using established methodologies and tools
• Providing project status updates through briefings and reports
• Developing and overseeing detailed project plans and timelines
• Leading projects to successful completion, ensuring timely delivery within budget

Project Manager 3, Project Management

• Responsible for the sale of Comcast Commercial Internet, Video and Voice based services to mid-size and large businesses
• Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services
• Sells with goals of exceeding departmental financial and unit targets
• Develops sales territory, including cultivation of local partnerships and organizational affiliations
• Actively generates new leads with targeted businesses through various prospecting activities
• Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience
• Maintains and builds customer relationships to drive customer retention

Enterprise Account Executive

• Responsible for the promotion and sale of Comcast products and services.
• Demonstrates advanced knowledge of Comcast products and sales processes.
• Effectively communicates and develops rapport with customers.
• Evaluates customer needs and makes recommendations.
• Increases customer understanding of product pricing and competitive advantages.
• Creates and executes turf management plans independently.
• Shows confident selling ability and competent time management.

Field Sales Consultant

Sales

• Connect with newly installed customers to capture their sales through install experience
• Help customers become Digital First savvy by educating them on the benefits of My Account
• Confirm and correct all biller discrepancies

Coordinator 1, Technical Product Sales Support

Sales Engineer

• Provides timely, technical support and problem resolution for field service questions.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Serves as Subject Matter Expert on Business Class products.
• Designs solutions for the customer that meets their business applications.

Senior Sales Engineer, Managed Solutions

Client Services Representative

• Contributing to the delivery of sales targets and business objectives
• Analyzing and resolving customer inquiries and outages
• Communicating with technical teams regarding outages
• Facilitating monthly and quarterly service reviews

Client Service Manager

• Provide account management and sales support
• Develop and manage overall account strategies
• Identify revenue opportunities and retain existing services
• Manage customer relationships and interactions

Senior Account Manager

• Ensuring reseller satisfaction through quality consultations
• Providing actionable insights to resellers and partners
• Facilitating the sales process for prospective resellers
• Coordinating Indirect Channel Sales programs
• Analyzing performance data and refining sales programs

Director, Indirect Channel Sales

Artificial Intelligence

• Play a foundational role in shaping and operationalizing Comcast Advertising’s enterprise AI strategy
• Partner closely with Product, Engineering, Data Science, Sales, Finance, and HR to translate AI ambition into a prioritized, value-driven portfolio of initiatives
• Establish success metrics and hold AI initiatives accountable to measurable results
• Drive enterprise AI adoption by partnering with HR to embed AI into roles, workflows, and decision making through training and change programs

Director, AI Planning – Enablement

• Responsible for selling products and services to multi-dwelling properties
• Serves as point-of-contact for customers
• Manages contracts for accounts
• Secures new and maintains existing commercial services
• Provides exemplary customer service