Natera

Manager

• Architect and implement the 'White Glove' infrastructure, including the creation of standardized email templates, outreach cadences, and automated triggers for the onboarding journey.
• Manage and mentor a team of 4 CSMs, providing coaching on provider engagement, issue resolution, and data-driven account management.
• Build and maintain a suite of reporting tools and dashboards (utilizing Snowflake and PowerBI) to track team KPIs, sample throughput, and provider health scores.
• Define the 'Success Framework' for new provider onboarding, establishing clear benchmarks for what constitutes a 'frictionless' transition to Natera.
• Lead the integration of CRM automations and communication platforms to ensure the team can scale their 'white glove' touch without a proportional increase in manual labor.
• Identify and mitigate systemic friction points by synthesizing feedback from your team and collaborating with Product, Engineering, and Clinical Operations.
• Quantify the ROI of the White Glove program, delivering regular reports to executive leadership on provider retention, time-to-first-result, and long-term test utilization.
• Standardize cross-functional workflows with MSLs and Sales to ensure a unified Natera voice during the critical first 90 days of the provider relationship.
• Quantify the impact of high-touch intervention on long-term provider retention and test utilization.

Manager, Oncology Provider Experience

Machine Learning Engineer

• Design and implement foundational GenAI services: vector search, prompt tuning, agent orchestration, document extraction, context/memory services, model/endpoint registry, feature/embedding stores, guardrails, and evaluation pipelines
• Build the underlying infrastructure for autonomous and semi-autonomous AI agents including support for agent collaboration, reasoning, and memory persistence, enabling continuous context-aware execution
• Build standardized APIs/SDKs that make it easy for product teams to compose, deploy, and monitor Generative AI workloads.
• Ensure platform components meet enterprise-grade requirements for scalability, latency, multi-region resilience, and cost efficiency
• Stand up LLM runtimes with token/rate governance, caching, and safe tool-use
• Implement RAG at scale: ingestion pipelines, chunking/embedding policies, hybrid search, relevance/risk scoring, and feedback loops
• Build agent orchestration (single & multi-agent) with planning, tool routing, shared/persistent memory, and inter-agent communication
• Integrate tooling and APIs that allow agents to interact with internal systems, retrieve data securely, and take action under strict controls
• Collaborate with research teams to prototype and productionize multi-agent architectures for workflow automation, report generation, and data synthesis.
• Implement cloud-native infrastructure for large-scale model training and serving using Kubernetes, MLflow, Terraform, and AWS-native services
• Automate data and model pipelines for RAG, LLM fine-tuning, and agent orchestration
• Integrate observability tools (Datadog or equivalent) for real-time performance, drift detection and safety monitoring of AI outputs
• Optimize compute and storage architecture to ensure cost-effective scaling of large models and multi-agent workloads
• Partner with security, data governance, SRE, and application teams to productize platform capabilities
• Embed compliance-by-design (HIPAA/CLIA/CAP/FDA/GDPR): PHI/PII handling, encryption, access controls, audit trails
• Implement guardrails: input/output filters, prompt hardening, allow/deny policies for tool execution, policy-as-code in CI/CD
• Bias/explainability hooks and automated evaluations for RAG/LLM/agents; drift and regression detection
• Establish golden paths (templates, examples, docs) and lead platform architecture reviews, code reviews, and design discussions
• Partner with data scientists, AI researchers, and product engineers to deliver reliable and maintainable AI services
• Mentor junior engineers in platform development, distributed systems, and agentic AI infrastructure concepts
• Influence cross-functional roadmaps by partnering with Product and Engineering leadership to align delivery with business needs

Senior AI/ML Engineer

Vice President

• Deliver absolute ownership over the strategy, design, and execution of Natera-sponsored clinical studies.
• Establish and enforce portfolio-level governance models to monitor study health, site enrollment, milestone delivery, sample flow, and data readiness.
• Lead cross-functional teams to design high-impact prospective, observational, and decision-impact trials.
• Partner with Regulatory affairs to build clinical evidence strategies that support FDA pre-market approval (PMA), 510(k), and De Novo pathways.
• Direct internal Clinical Operations and external CROs to eliminate bottlenecks in site activation, sample transit degradation, and query resolution.
• Maintain and build a direct, peer-to-peer scientific relationship with leading academic investigators, cooperative groups, and guideline panel members.

Vice President, Clinical Development – Oncology, Molecular Diagnostics

Analyst

• Serve as a trusted advisor to HR and business leaders on compensation strategy, market competitiveness, organizational design, job architecture, and pay practices.
• Support the design, implementation, and continuous improvement of compensation programs, including base salary structures, short-term incentives, long-term incentives, and equity programs.
• Support the development of compensation frameworks, career levels, and salary structures that align with business objectives and talent strategies.
• Conduct advanced compensation modeling and scenario analyses to support strategic workforce planning and budgeting.
• Evaluate emerging market trends and recommend innovative compensation solutions to maintain competitiveness in the biotechnology industry.
• Lead participation in industry compensation surveys and oversee benchmark matching across multiple survey providers.
• Perform complex market pricing analyses and develop recommendations for salary ranges, compensation structures, and pay adjustments.
• Analyze compensation trends within biotechnology, life sciences, diagnostics, and healthcare sectors to ensure market alignment.
• Conduct pay equity analyses and support compliance with federal, state, and local compensation regulations.
• Support and administer annual compensation planning processes, including merit increases, promotions, bonus programs, and equity awards.
• Partner with Finance and HR leadership to support compensation budgeting, forecasting, and accrual reporting.
• Provide guidance and recommendations on compensation for critical hires, promotions, retention actions, and organizational changes.
• Own the integrity of monthly equity exhibit processing, operate the SOX controls assigned to Compensation (including equity grant controls), and collaborate with Stock Administration on grant processing and equity-related initiatives.
• Respond to high-volume, time-sensitive market pricing requests from HR Business Partners and Talent Acquisition, including off-cycle and ad hoc analyses.
• Consult with senior leaders and executives on compensation-related matters and organizational impacts.
• Educate and influence managers and HR partners on compensation philosophy, practices, and decision-making frameworks.
• Lead compensation-related projects and initiatives, driving process improvements and operational excellence.
• Mentor junior compensation team members and provide guidance on compensation analyses and best practices.
• Develop executive-level presentations and materials for leadership discussions and compensation reviews.
• Ensure compensation programs comply with applicable federal, state, and local regulations.
• Support compensation governance activities, documentation, and audit requirements, including the SOX controls assigned to Compensation.
• Maintain multi-state pay range governance and support pay transparency and pay range disclosure compliance.
• Maintain job architecture, leveling frameworks, and compensation policies across the organization.
• Build and monitor compensation metrics and dashboards to evaluate program effectiveness.

Principal Compensation Analyst

• Configuring and managing new compensation plan implementations and changes on Xactly.
• Responsible for all aspects of day to day commission administration in Xactly Incent.
• Troubleshoot and resolve data discrepancies or exceptions within Xactly Incent.
• Preparation of commission approval documents, detailed backup, and conducting commission approval meetings for SOX compliance.
• Provide monthly accruals for sales commission and partner with Accounting team.

Senior Commissions Analyst

Customer Support

• Respond promptly to internal and external customer inquiries
• Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups
• Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met
• Communicate delays and cancellations to customers and help facilitate redraw of samples as needed
• Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution
• Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers
• Special projects and other duties may be assigned to meet business needs
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
• Must maintain a current status on Natera training requirements

Regional Customer Support Specialist

• A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures.
• The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location.
• Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth.
• Verifies test requisitions by comparing information with orders and requisition documentation.
• Verifies patient by reading patient identification.
• Obtains blood specimens by performing venipunctures and finger sticks.
• Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system.
• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification.

PSC Manager

• Serves patients by identifying the best method for retrieving blood
• Prepares specimens for laboratory testing
• Performs screening procedures
• Acts as an operations manager for the designated patient service center (PSC)
• Oversees Natera’s phlebotomy program at the specified location
• May require oversight of other phlebotomists
• Verifies test requisitions by comparing information with orders
• Obtains blood specimens by performing venipunctures and finger sticks
• Maintains specimen integrity by using aseptic technique
• Tracks collected specimens by initialing, dating, and noting times of collection
• Maintains quality results by following Natera procedures
• Resolves unusual test orders by contacting the physician or reference laboratory
• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing requests
• Completes training relating to HIPAA/PHI privacy as soon as possible but not later than the first 30 days of hire
• May require heavy lifting of up to 50 pounds of supplies
• Assists with managing all phlebotomy equipment
• Assists with managing Patient Service Center vendors
• Manages scheduling issues and oversees phlebotomy program management

Systems Engineer

• Serve as the subject matter expert on Content and Template management systems.
• Create, update, and manage templates.
• Translate business, user, and clinical needs into clear product requirements.
• Produce deliverables such as flow diagrams, data models, and prototypes.
• Specify, prioritize and communicate high level and detailed requirements.
• Evangelize products across the organization and drive requirements elaboration.
• Build confidence with business partners and collaborate with teams.
• Aid in creation and communication to stakeholders of product roadmap and delivery schedules.
• Incorporate a focus on quality into product design.
• Solicit customer feedback and funnel new requirements back into software development.
• Own and prioritize a feature backlog.

Business Systems Analyst

Inside Sales

• Oversee daily activities performed by the Inside Sales Team and support all escalations, driving each member toward expected weekly, monthly and quarterly goals through regular coaching and 1:1's.
• Collaborate with Marketing and Sales teams to develop and execute on quarterly call campaigns.
• Coordinates budgets, organizing and implementing sales strategies, and is responsible for achieving overall sales objectives.
• Develop new product scripts and advanced qualifying questions for call campaigns in conjunction with marketing and sales management.
• Maintain and develop Inside Sales processes, lead generation, and quarterly project planning, to establish an approach for successful solution selling.
• Develop and publish weekly/monthly performance dashboard reports for each Inside Sales Representative utilizing data captured through CRM module activity details and call metrics.
• Prepare and present quarterly analysis to Senior Management on Inside Sales Team activities related to bookings, lead generation, meeting and quote opportunities.
• Create monthly project summary to share with stakeholders, providing project details such as project overview, starts/end dates, number of sites to call, and setting appropriate metrics to evaluate results.
• Influence internal and external stakeholders to help remove obstacles and support goal achievement of the Inside Sales Team.

Inside Sales Manager – Central Timezone

• Design, implement, and evaluate deep learning models across biomedical data modalities
• Develop multimodal AI architectures integrating H&E whole-slide imaging data with molecular and clinical data sources
• Build scalable, production-quality ML workflows and pipelines using cloud infrastructure (AWS)
• Apply modern ML techniques including CNNs, vision transformers (ViTs), sequence transformers, representation learning, and foundation model fine-tuning
• Collaborate with technical and clinical teams to translate ML prototypes into validated tools
• Analyze model outputs to generate reproducible biological and clinical insights
• Document pipelines thoroughly and communicate data-driven findings to stakeholders

Machine Learning Scientist, Multimodal AI

Data Engineer

• Natera is seeking a leader to head Data Engineering and Platform for Real-World Data (RWD). This role will in partnership with Product drive the strategy and roadmap for the RWD platform and lead the development, operation, and delivery of data products that support clinical, research, and business priorities. The ideal candidate brings strong engineering leadership, deep technical expertise, and experience building reliable, scalable data platforms in healthcare or life sciences environments. This leader will oversee a team focused on data engineering, data platform development, and data delivery, and will partner closely with product, bioinformatics, analytics, and AI teams to build data solutions that are useful, reliable, and easy to consume across the organization.

Head of Data Engineering, Real-World Data

• Drive high-level collaboration and coordination with various business functions to resolve escalated patient needs.
• Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues as necessary.
• Owning the second level line of escalation to our patient billing call center agents.
• Responsible for leading patient outreach efforts to resolve escalated issues.
• Responsible for developing and analyzing escalation performance metrics by maintaining weekly metrics and quality trends, including time to resolution and patient escalation summaries.
• In charge of maintaining and improving procedures for patients and field personnel.
• Lead operational programs, projects, and initiatives that help drive the sustaining business forward through patient resolution.
• Keeps key internal leaders and other stakeholders apprised of the escalation status.
• Leads post-issue root cause analysis (RCA) discussions to minimize and eliminate future occurrences.
• Ensures timely closure of escalation cases.
• This role regularly works with PHI, both in paper and electronic form, and has access to various technologies to access PHI (paper and electronic) to perform the job.
• Employees must complete HIPAA/PHI privacy training, General Policies, Procedure Compliance training, and security training as soon as possible but by the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Employees must pass a post-offer criminal background check.

Manager, Patient Success

• Oversee daily activities performed by the Inside Sales Team and support all escalations.
• Collaborate with Marketing and Sales teams to develop and execute on quarterly call campaigns.
• Coordinates budgets, organizing and implementing sales strategies.
• Develop new product scripts and advanced qualifying questions for call campaigns.
• Maintain and develop Inside Sales processes, lead generation, and quarterly project planning.
• Develop and publish weekly/monthly performance dashboard reports for each Inside Sales Representative.
• Prepare and present quarterly analysis to Senior Management on Inside Sales Team activities related to bookings, lead generation, meeting and quote opportunities.
• Create monthly project summary to share with stakeholders.

Manager, Inside Sales

Account Manager

• Manage assigned client billing accounts, reviewing balances and following up for payment.
• Communicate with clients about unpaid invoices and resolve disputes.
• Collaborate with internal teams to resolve billing delays and ensure accurate invoicing.
• Deliver updates on balances and performance metrics to leadership.
• Support revenue cycle initiatives by recommending optimized workflows and performance tracking systems.

Manager, Oncology Provider Experience

Senior AI/ML Engineer

Vice President, Clinical Development – Oncology, Molecular Diagnostics

Principal Compensation Analyst

Senior Commissions Analyst

Regional Customer Support Specialist

PSC Manager

PSC Manager

Business Systems Analyst

Inside Sales Manager – Central Timezone

Machine Learning Scientist, Multimodal AI

Head of Data Engineering, Real-World Data

Manager, Patient Success

Manager, Inside Sales

Client Billing Account Manager