Regional Customer Support Specialist

Natera

Regional Customer Support Specialist at Natera, providing world class service to customers. Working with internal and external teams to ensure smooth ordering and reporting processes.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Respond promptly to internal and external customer inquiries
Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups
Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed
Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution
Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers
Special projects and other duties may be assigned to meet business needs
This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
Must maintain a current status on Natera training requirements

Requirements

What you’ll need

Two year degree and/or 2-5 years of related experience, undergraduate degree preferred
Skilled specialist, completes tasks in a resourceful and efficient manner
Advanced professional growth education
Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire

Benefits

Comp & perks

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
Free testing for employees and their immediate families
Fertility care benefits
Pregnancy and baby bonding leave
401k benefits
Commuter benefits
Generous employee referral program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceissue resolutioncommunicationdocumentationdata researchproblem-solvingtask completionresourcefulnesstime managementattention to detail

Soft Skills

interpersonal skillsrapport buildinglogical communicationteam collaborationadaptabilityconflict resolutionorganizational skillsproactive approachcustomer focusempathy

Certifications

HIPAA trainingPHI privacy trainingcompliance trainingsecurity training