Natera

Data Engineer

• Design, build, and deploy agent-based AI systems that improve the quality and reliability of clinical data extraction in production.
• Own technical design and delivery for agent workflows.
• Integrate new AI capabilities into existing production platforms with attention to performance, scalability, and cost.
• Partner with clinical AI, engineering, and product teams to prioritize problems, define success metrics, and ship incremental improvements.
• Develop evaluation and monitoring approaches to measure impact, guide iteration, and support safe deployment in a regulated environment.
• Provide technical leadership through clear documentation, design decisions, and pragmatic tradeoffs across accuracy, cost, and delivery timelines.

Senior AI Engineer, Real-World Data

Clinical Assistant

• Communicate with Shipping, Sample Accessioning, Customer Support, and lab teams.
• Assist with data collection for internal projects and abstracts.
• Participate in team meetings.
• Coordinate student rotation schedules.
• Review incoming referrals and request additional documentation/clarification.
• Track sample collection kits and answer patient questions.
• Update internal databases regarding test development progress.
• Collect transfer and pregnancy outcome data.
• Assist genetic counselors with questions from clinics and support.
• Coordinate record release requests from patients.
• Maintain training on Natera requirements and pass a criminal background check.

Learning and Development

• Lead the training and development efforts across our Patient Coordinator, Billing Call Center, Patient Experience, and Document Control teams.
• Take ownership of our training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps and build robust onboarding programs.
• Foster a culture of continuous development and utilize modern technology to elevate employee performance and increase productivity.
• Align training initiatives with the company’s long-term business objectives.
• Utilize artificial intelligence tools to create training materials and enhance e-learning experiences.
• Collaborate with supervisors and line managers to assess current and future training requirements.
• Develop individualized and team-wide training and development plans to address operational expectations.
• Review, select, and maintain training materials to ensure they are current and effective.
• Deploy a variety of training methods to suit different adult learning styles.
• Manage the daily activities of training associates and consultants, ensuring high-quality delivery.
• Conduct effective induction and orientation sessions for new hires.

Training and Document Control Manager

Program Manager

• Drive end-to-end execution of product development programs, including planning, scheduling, resource coordination, and risk management across assay, software, and systems development, ensuring alignment with regulatory and business requirements.
• Support regulatory product development activities, ensuring alignment with regulated processes and quality systems, including design control processes (ISO 13485), software lifecycle standards (IEC 62304), change management, and quality system requirements (FDA, CAP/CLIA), including documentation and traceability of requirements and deliverables.
• Coordinate regulatory submission readiness, including support for Investigational Device Exemptions (IDEs), pre-submissions, and other global regulatory filings.
• Lead cross-functional alignment across R&D, software, regulatory, quality, and clinical teams to ensure clear requirements, priorities, and deliverables.
• Translate product strategy into actionable program roadmaps, including timelines, milestones, and interdependencies, ensuring alignment with organizational priorities and securing stakeholder buy-in.
• Extract and refine user needs and requirements from stakeholders and lead teams to focus on the most valuable deliverables.
• Partner with Alliance Management to manage external biopharma and CDx partnerships, coordinating joint program plans, deliverables, timelines, and communication across organizations.
• Adhere to formal governance processes to communicate program status, risks, and trade-offs; escalate issues as needed; and present data-driven recommendations and business proposals to senior leadership to enable timely, informed decision-making.
• Identify, track and manage program risks and dependencies, proactively identifying mitigation strategies and driving issue resolution.
• Drive cross-functional accountability, influencing without direct authority to ensure alignment, ownership, and timely execution.
• Support continuous improvement of product development processes, tools, and cross-functional ways of working.
• Cultivate, build and maintain positive and collaborative relationships with cross-functional teams.

Customer Support

• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples.
• Communicate test status per protocol to respective customers.
• Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples.
• Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups.

Customer Experience Associate

Manager

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.
• Verifies patient by reading patient identification.
• Obtains blood specimens by performing venipunctures and finger sticks.
• Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system.
• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.
• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team.
• Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center, may require heavy lifting of up to 50 pounds of supplies.
• May require reimbursable travel for stocking of supplies.
• May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.
• Assists with managing Patient Service Center vendors.
• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws, monitor customer feedback, manage small escalations as needed.
• Manage scheduling issues.
• Ensure continued and open communication regarding ongoing draw statuses.
• General phlebotomy knowledge for PSC’s location (per state regulations).
• Must maintain a current status on Natera’s training requirements.

PSC Manager

Team Lead

• Assist with the team's day-to-day operations and ensuring excellence in patient care coordination, phlebotomy services, and administrative operations.
• Support daily team management, operational efficiency, and compliance.
• Support seamless collaboration between field teams, patients, and operational departments.
• Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs.
• Provide daily support to the Phlebotomy Solutions team.
• Supervise, mentor, and develop a team of phlebotomists across designated locations.
• Ensure all team members maintain compliance with specimen handling protocols and EMR documentation.
• Proactively mitigate issues that could impact operational performance.
• Oversee supply chain needs, including ordering and tracking supplies.

IOP/PSC Team Lead

Product Manager

• Drive product strategy and roadmap for keeping patients engaged in their recommended testing over time — growing the number of patients who continue monitoring, and making that effortless for the providers who order it
• Simplify the ordering and scheduling experience so providers and patients always know what the next step is and when it's due, removing friction and manual work across the testing journey
• Improve the provider and patient experiences that drive continued testing including our physician portal, EHR systems, and patient portal
• Partner across commercial, operations, clinical, and engineering teams — including health-system and lab integrations — so our products reflect how care actually happens, and ground your decisions in data you regularly review
• Own the product lifecycle from discovery to launch, define and measure success, champion your roadmap with senior and executive stakeholders, and advance the longer-term vision of clinically-informed testing recommendations that adapt to each patient's situation

Senior Product Manager, Recurrence

Platform Engineer

• Own technical execution across Workday HCM, Payroll, Recruiting, Prism Analytics, and Illuminate.
• Translate business requirements into phased technical delivery plans.
• Manage sandbox strategy, tenant lifecycle, and biannual release readiness.
• Configure HCM and Recruiting modules. Build advanced reports (matrix, composite, BIRT), calculated fields, validations, and business process frameworks.
• Leverage Workday Extend to design and build lightweight custom applications that enhance core workflows.
• Maintain scalable security models and governance standards.
• Build and maintain integrations (EIB, Studio, REST/SOAP APIs, RaaS).
• Integrate with applications like ERP, identity providers, benefits carriers, and third-party systems.
• Ensure secure, reusable integration frameworks with monitoring and error-handling discipline.
• Implement and manage Workday Prism Analytics datasets and dashboards.
• Enable Workday Illuminate capabilities and intelligent workflows.
• Drive automation while maintaining audit and compliance standards.
• Own Workday security architecture and least-privilege access models.
• Implement enhanced logging and monitoring for sensitive data access, extracts, and downloads.
• Ensure encryption in transit and at rest across integrations and reporting.
• Enforce non-production data masking and scrubbing practices.
• Support SOX, GDPR, and HIPAA compliance requirements.

Senior Workday Platform Engineer

Clinical Research

• Independently lead the design, analysis, and interpretation of analytical validation studies for oncology products.
• Serve as the statistical lead on multiple high-priority project teams.
• Partner with bench scientists, bioinformatics, and product development teams to integrate statistical expertise into project planning and execution.
• Prepare comprehensive protocols and reports for cross-functional collaborators and stakeholders.
• Ensure statistical methodologies and analyses meet the standards set by regulatory agencies such as CAP/CLIA, NYS, and the FDA.
• Provide leadership on the application of both common and cutting-edge statistical methods for studies of varying complexity.

Lead Biostatistician, Analytical Validation

General

• Review select cases for accuracy of tissue request and escalate to PA’s when needed, complete accurate data entry.
• Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.
• Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.
• Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.
• Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc).
• Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases.
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Performs other duties as assigned.

Pathology Support Coordinator

• Independently lead the design, analysis, and interpretation of analytical validation studies for oncology products.
• Serve as the statistical lead on multiple high-priority project teams. Partner with bench scientists, bioinformatics, and product development teams to integrate statistical expertise into project planning and execution.
• Prepare comprehensive protocols and reports for cross-functional collaborators and stakeholders.
• Ensure statistical methodologies and analyses meet the standards set by regulatory agencies such as CAP/CLIA, NYS, and the FDA.
• Provide leadership on the application of both common and cutting-edge statistical methods for studies of varying complexity.

Staff Biostatistician – Analytical Validation

Marketing Analyst

• Own Campaign Measurement and Performance Reporting
• Lead reporting for agency-managed media campaigns, digital programs, and Salesforce-driven initiatives
• Build and maintain dashboards that give marketing leadership clear visibility into performance, trends, and ROI
• Ensure consistent reporting standards across channels, teams, and stakeholders
• Translate raw campaign data into performance narratives that drive decisions
• Collaborate on Campaign Planning
• Use Airtable to support campaign hierarchy, planning and tracking
• Structure and optimize how campaign and performance data is organized and accessed by the marketing team
• Bridge gaps between Airtable workflows and Salesforce where needed
• Ensure operational data is clean, consistent, and accessible
• Own Attribution and Investment Measurement
• Develop and refine multi-touch attribution models that reflect how Natera's buyers actually engage
• Evaluate campaign and channel effectiveness to guide budget allocation decisions
• Provide clear recommendations on where to scale spend and where to cut
• Partner with Brand and Marketing leadership on forecasting and investment planning
• Drive Full-Funnel Analytics and Visibility
• Track and analyze performance across the full funnel: lead to MQL to SQL to pipeline to closed-won
• Improve visibility into the Salesforce marketing funnel, including lead flow, conversion rates, and pipeline contribution by campaign and channel
• Identify bottlenecks in the funnel and partner with Demand Gen, Sales, and Marketing Ops to fix them
• Connect campaign activity to pipeline outcomes so marketing can demonstrate revenue contribution
• Ensure Data Quality and System Alignment
• Partner with Data Engineering and Marketing Ops to ensure clean, reliable data flows across systems
• Maintain consistency across Salesforce, Airtable, Eloqua and agency platforms
• Standardize definitions and reporting frameworks
• Own the data dictionary for marketing analytics

Lead Marketing Analyst

Strategy

• Own the product vision, strategy, and roadmap for the Early Cancer Detection portfolio.
• Lead annual and multi-year strategic planning for ECD products.
• Identify, size, and segment new market opportunities using analyses.
• Define clear value propositions and differentiation strategies.
• Lead products across the full lifecycle.
• Drive definition of product requirements, success metrics, and launch readiness.
• Guide trade-off decisions across performance, features, timelines, and investment.
• Lead qualitative and quantitative customer research with clinicians, health systems, payers, and partners.
• Translate insights into clear product requirements and roadmap decisions.
• Monitor competitive landscape and emerging technologies.
• Build and oversee robust business cases including revenue forecasts and NPV analyses.
• Pressure-test assumptions and make data-driven investment recommendations.
• Partner with finance and commercial leadership to align product strategy with financial objectives.
• Lead and develop a team of Product Managers supporting innovation and lifecycle initiatives.

Senior Director, ECD Product Strategy – Lifecycle

Medical Director

• Partner with the Senior Medical Director, Genitourinary Oncology to develop and execute clinical strategies supporting Natera’s molecular diagnostic tools for GU cancers, including minimal residual disease (MRD) and ctDNA-based monitoring.
• Lead the design and implementation of clinical studies and treatment protocols that integrate Natera’s technology into standard GU oncology care.
• Recruit and engage leading principal investigators (PIs) and clinical sites in GU oncology to participate in company-sponsored studies; manage study timelines and budgets in collaboration with Clinical Trial Operations.
• Advise on product development for the GU oncology portfolio, identifying clinical unmet needs, new product opportunities, key product features, intended use, test report content, and minimum validation requirements.
• Provide post-launch medical affairs support, including interpretation of test results, clinical consultation for healthcare providers, and guidance on patient counseling (pre- and post-test).
• Serve as GU oncology expert for support of high-value engagement and events identified by Strategic Accounts, Area Sales and Marketing leaders, commercial or clinical leadership.
• Lead medical education initiatives, including external training, launch planning, and the creation of scientific and clinical materials specific to GU malignancies.
• Identify and recruit Key Opinion Leaders (KOLs) in GU oncology to serve on advisory boards and contribute to strategic planning.
• Support the publication strategy by collaborating with Scientific Communications on manuscripts, abstracts, and conference presentations in GU oncology.
• Contribute to regulatory strategy by providing medical input into submissions related to GU cancer diagnostic products.
• Represent Natera’s medical voice externally through public relations, industry panels, advisory boards, and medical conferences, with a focus on GU oncology.