Natera

Full-stack Engineer

• Senior Software Engineer collaborating with Engineering, Product, and Design to build a custom lab software solution for a high-throughput laboratory.
• Design, develop, and maintain scalable services that support the diverse activities of a high-throughput laboratory.
• Develop both front-end and back-end applications.
• Implement and manage CI/CD pipelines using GitLab.
• Develop comprehensive unit tests to ensure high code quality.
• Collaborate closely with end-users and product managers to iterate on requirements and deliverables.
• Optimize architecture and infrastructure on the AWS cloud platform for performance, scalability, reliability, and cost-effectiveness.
• Proactively monitor system performance, troubleshoot issues, conduct thorough root cause analysis, and implement enhancements to improve efficiency and reliability.
• Stay current with emerging technologies and best practices in software engineering and actively contribute to continuous improvement initiatives.

Senior Software Engineer

Software Engineer

• This is an exciting opportunity to participate in advancing Natera’s oncology product portfolio of cutting-edge diagnostic tests. As a Senior Statistical Programmer, you will leverage your strong R programming skills and clinical trials background to contribute to the analysis and reporting of clinical trials supporting multiple regulatory submissions.
• Primary programmer for one or more clinical validation studies supporting in vitro diagnostic submissions (e.g., IVDR, 510(k), CTA/CDx/PMA, etc.) including analysis datasets and Tables, Figures and Listing (TFL) generation.
• Contribute to programming infrastructure, including R package development and maintenance.
• Collaborating with statisticians, clinical teams, and data managers
• Creating and maintaining programming specifications for analysis datasets
• Performing data cleaning, transformations, and quality checks
• Perform programming validation and ensuring data integrity.
• Supporting regulatory submissions by generating required analysis datasets, TLFs and documentation

Senior Statistical Programmer, Oncology

Product Manager

• Natera is building a Health Systems business to integrate genomics, clinical data, and informatics into health systems.
• Define, build, and launch software-enabled diagnostics, EMR-integrated services, and data-driven clinical tools.
• Translate strategic vision into executable roadmaps for diagnostics, data services, EMR-integrated tools, and decision support.
• Oversee full product lifecycle: concept → development → launch → scaling → optimization, with focus on complex data architectures combining genomics and clinical data.
• Lead cross-disciplinary teams ensuring CLIA/CAP compliance and interoperability standards (HL7, FHIR).
• Serve as primary product interface for precision medicine leaders, health IT/informatics, and health system executives; design pilots and integration roadmaps.
• Hire, mentor, and grow product management teams; foster metrics-driven, fast-moving product culture.
• Build business cases, define success metrics, shape go-to-market strategy, and lead due diligence for partnerships and health system agreements.

Head of Product Management, Health Systems

Data Entry

• Enter patient, specimen, and test information into laboratory information systems (LIS) with high accuracy
• Receive, review and enter patient data into laboratory information systems (LIS) with high accuracy
• Review and verify data to ensure completeness and correctness
• Compile, organize, and analyze data for reporting purposes
• Identify and correct data discrepancies or escalate issues a necessary
• Maintain confidentiality and security of patient and organizational data in accordance with HIPAA and other regulations
• Complete data entry in a scheduled, timely manner
• Collaborate with management and internal teams to implement and evaluate improvements
• Understand and validate record keeping processes
• Understand healthcare operations and systems

Data Entry Analyst

Insurance

Supervisor, Insurance Verification

Marketing

• Develop and execute marketing strategies promoting the clinical utility of Signatera in solid tumors, with a focus on head and neck cancers
• Lead the development of field and digital marketing collateral that is scientifically accurate, aligned to brand messaging, and field-ready
• Monitor sales performance, track key performance indicators, and identify strategic gaps to optimize growth and market penetration
• Own and manage updates to all H&N cancer-related digital content to reflect the most current clinical data and guidelines
• Build and maintain relationships with key third-party organizations to support joint educational and marketing programs
• Partner closely with Medical Affairs, Sales, Digital Marketing, Legal, Regulatory, and external agencies to bring initiatives to market
• Support sales enablement through training tools and materials that improve understanding and engagement across customer-facing teams
• Travel: 30%

Senior Marketing Manager, Head & Neck Cancers

Director

• Directs Billing Management and staff to ensure that accurate submission of all claims and timely collections occurs in accordance with all third party contract terms including, Medicare, Medical, managed care, commercial insurance, and direct patient pay.
• Establishes and maintains all billing and financial data, including medical billing code tables, rate schedules and payer information.
• Analyzes reimbursement from all sources, including carrier reimbursement exception reporting and follow up pending claims analysis and denials management.
• Assures maximization of cash collections through diligent and timely monitoring of all open accounts receivable balances.
• Maintains and enhance billing policies and procedures for each function in the revenue cycle process and ensure staff adherence to policies.
• Prepares detailed analyses and reports of billing and accounts receivable activity and results, including performance matrixes, bad debt expense and AR days outstanding.
• Manages for continuous improvements within the revenue cycle process.
• Effectively interacts with various functional areas Provides mentoring, coaching and performance reviews for direct reports.
• Manages all outreach billing operations, including hiring, orientation, training, development, coaching, corrective actions, and ongoing monitoring of all staff work-related activities.
• Ensures consistent quality of the billing services by distributing and assigning duties and responsibilities to employees, ensuring skill levels are appropriate to the assigned tasks, and monitoring the department’s productivity.
• Leads a high performance team responsible for Data Entry, CPT and ICD-10 Coding, Cash Posting, Denial and Accounts Receivable Management, Refunds Processing, and Call Center Operations. Provides leadership, drives change, and facilitates process improvements.
• Actively collaborates with the RCM (Billing) Finance team on analysis of billing activity for monthly financial reporting, the sales and marketing team of new and existing clients, and senior management on performance and new initiatives.
• Participates in the Compliance Committee for Coding and Billing related items; establishes and enforces departmental and company policies and procedures.
• Develops and monitors operating procedures and, where necessary, implements changes in workflow to improve productivity. Drafts accurate budgeting and forecasting of headcount and cash receipts.
• Creates and holds billing leadership accountable for established performance and production standards. Maintains billing related quality patient outcomes
• Conducts annual performance evaluations, makes hiring decisions, and develops corrective action plans when necessary.
• Interfaces with third party payers to resolve reimbursement issues and provides guidance to appropriate senior leadership regarding contracting challenges.
• Provides direction to and development of associates through daily coaching, the administration of Performance Management, and the creation and implementation of development plans.
• Assesses performance and provides timely and constructive feedback to staff.
• Determines additional training needs.
• Prepares annual performance evaluations and recommends merit increase and bonus percentages. Promotes organizational efficiency, needed change and continuous quality improvement.
• Identifies and implements opportunities for automation and improved efficiency.
• Assists as needed to perform other related duties and special projects as required.
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.

Associate Director, Denials and Appeals

Sales

• Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce; build agents that meet compliance requirements, business logic, and customer experience goals
• Recommend opportunities to reengineer processes by combining AI agent capabilities with 
• Define and orchestrate agent actions, configure and maintain each agent’s topics, and create and optimize prompt engineering strategies to improve agent performance, relevance, and accuracy
• Design, develop, and deploy AI-powered solutions using Salesforce Agentforce, Einstein GPT, and Service Cloud.
• Customize and extend Salesforce Sales Cloud and Service Cloud to integrate AI-driven agent assist capabilities, intelligent case routing, and predictive analytics.
• Collaborate with cross-functional teams (product managers, admins, data scientists) to define requirements and deliver scalable AI-enabled features.
• Implement, configure, and optimize AI/ML models and components within Salesforce’s AI ecosystem (e.g., Einstein Bots, Agent Assist, Case Classification, Next Best Action).
• Build and maintain secure, high-performance APIs and integrations with external AI services where required.
• Monitor and analyze the performance of AI-powered workflows, ensuring model accuracy and value delivery.
• Stay current with Salesforce AI innovations and contribute to strategy around AI adoption and best practices.

Salesforce Agentforce Engineer

Accounts Receivable

POSITION SUMMARY: The Senior AR Specialist is responsible for overseeing incoming payments and billing operations and processes.
PRIMARY RESPONSIBILITIES:
0Process, apply, and reconcile incoming payments from bank, merchant, and Stripe accounts to transactions in ERP system (Oracle)
0Oversee credit card and check refunds to ensure all approvals are obtained appropriately and timely
Research and resolve customer account discrepancies
Review staff prepared payment application, invoice generation, credit/debit memos
Prepare invoices and reconciliations, as needed
Work cross functionally with external teams (e.g. sales, RCM and GL team) to resolve and provide guidance on operational functionality, customer account questions and ad-hoc projects, as needed
Review Test Service Agreements and update client fee schedules; collaborate with legal and sales team
Evaluate accounts for volume discounts, adjustments, etc.
Provide external audit support, as needed
Special ah-hoc projects, as assigned
Adhere to compliance with HIPAA/PHI information and data exchange requirements
QUALIFICATIONS:
Accounting degree or equivalent preferred
4 - 6 years of related work experience preferred
Oracle experience preferred
Intermediate Excel experience required

AR Specialist - Temp

Operations

• Maintain oversight of all study operational activities including supporting routine study requirements efforts to drive readiness timelines, kick-off and planning activities, study conduct management within contractual agreements, and closure activities. May contribute to all aspects (start-up to close-out) of more complex trials led by more experienced Clinical Biospecimen Operations Managers.
• Regularly monitors the overall health of the study from study start-up through closure, including routine evaluation of key metrics (TAT, TNP), project management of key milestones and activities, and escalation of project risks and mitigation plans both internally as well as to the study sponsor when appropriate.
• Works with Data Management and Sample Management to develop and maintain dashboards and KPIs representing metrics and trends related to clinical trial sample testing and the overall health status of clinical studies. Regularly presents trial metrics to study teams and management teams, as needed.
• Escalation of data management and sample management issues that may be impacting patient testing or reporting and that extend beyond the established procedures to appropriate internal or study sponsor stakeholders for case resolution.
• Utilize operational and project management skills to anticipate, investigate and resolve issues to ensure deliverables and TAT are met; raise issues to CTS leadership.
• Review and provide input to clinical study protocol for sample collection requirements and alignment with the SOW, study plans and company policies.
• Demonstrated ability to facilitate meetings both internally and externally, providing meeting agendas and minutes as appropriate.
• Assist in developing study plans (e.g. Communication Plan) and departmental and study specific SOPs and work instructions with SME.
• Assist in the preparation, handling, filing, and archiving of clinical documentation and reports according to SOPs and study requirements; set up and maintain study files in eTMF (when applicable).
• Monitor studies to identify protocol deviations or data discrepancies and issue data clarification forms, as needed.
• Partner with other cross-functional groups at Natera to achieve study deliverables.
• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) to perform the job.
• Employee must provide records of current training or complete training relating to HIPAA/PHI privacy, human subjects protection, and GCP.
• Performs other duties as assigned

Senior Clinical Biospecimen Operations Associate

Counselor

• Provide pre- and/or post- test telephone genetic information sessions to patients who are considering or have had testing through Natera.
• Develop and maintain expertise in renal genetics knowledge relating to Natera’s Organ Health products.
• Obtain and maintain GC licensure in all states offering licensure.
• Answer health care provider inquiries regarding Natera’s Organ Health products.
• Review, finalize, and call out test results for Natera’s Organ Health products.
• Support Natera’s sales team by answering field questions.
• Assist in development of patient consents, GC protocols, SOPs, and patient education materials.
• Write or collaborate on abstracts or papers involving Natera tests.
• Represent company at trade shows and medical conferences; Deliver presentations at scientific meetings and company promotional events (less than 10% travel).
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Perform other duties as assigned.

Lab Genetic Counselor

SDET

• Hands-on quality engineering role that combines automation, manual testing, and deep involvement across the software development lifecycle.
• You’ll play a key role in maintaining both automated and functional testing processes, validating system behavior in complex environments, and collaborating with cross-functional teams to ensure we release with confidence and speed.
• Design, build, and maintain scalable, maintainable, and reusable test automation frameworks using JavaScript/TypeScript and Python.
• Own and execute comprehensive test plans, including manual and automated test cases, across frontend, backend, APIs, and system integrations.

Senior Software Engineer in Test

• Medical Science Liaison serves as a field-based scientific resource for Women's Health
• Territory: South Central (TN, AR, MS and the Carolinas)
• 75% weekly travel for in-person meetings
• Educate healthcare professionals on reproductive health testing and Natera products
• Serve as a medical/scientific resource for Sales and Marketing teams
• Collaborate within Women’s Health to develop relationships with Key Opinion Leaders (KOLs)
• Represent Natera at scientific/clinical congress meetings (NSGC, ACMG, SMFM, ISPD, ACOG, ASRM)
• Support and coordinate clinical trials and research at academic institutions
• Maintain ongoing learning to keep scientific expertise up-to-date
• Support field employees through training
• PHI privacy and HIPAA/compliance training as required

MSL, Women's Health - Genetic Counselor

• Lead development, training, and operational performance of our national phlebotomy network, including Mobile Phlebotomists, Test Coordinators, In-Office Phlebotomists (IOPs), and Patient Service Center (PSC) teams.
• Serve as the operational bridge between field-based staff and corporate leadership, ensuring phlebotomy personnel are properly trained, supported, and empowered to provide a consistent, high-quality patient experience.
• Hands-on onboarding, performance coaching, and operational oversight across multiple site types and regions.
• Training & Onboarding: Lead onboarding and certification of new phlebotomy team members; develop role-specific training materials and sessions to ensure compliance with workflows and quality standards.
• Program Development & Oversight: Design, implement, and continuously improve standardized training and competency programs across all phlebotomy roles; maintain training documentation and retraining protocols.
• Field Operations Support: Serve as the operational point of contact for PSCs and IOP locations; provide regular coaching, daily support, and troubleshooting for field-based staff, addressing escalations and patient service issues in real-time.
• Performance Management: Collaborate with leadership to review and manage KPIs, including draw volumes, TNP (test not performed) rates, turnaround times, and overall performance quality; support corrective action planning, root cause analysis, and performance improvement initiatives when metrics fall below thresholds.
• Compliance & Quality Assurance: Ensure all phlebotomy staff maintain appropriate licensure and are current with required training in HIPAA and Natera-specific protocols; conduct routine audits and site visits to evaluate quality of service, regulatory compliance, and adherence to SOPs.
• Cross-Functional Collaboration: Work closely with HR, Sales, Logistics, and Field Operations to ensure phlebotomy teams have the tools, supplies, and staffing resources needed to be successful; manage logistics related to equipment, supplies, and setup of new or relocated phlebotomy sites.
• Travel: Travel to PSC, IOP, and Test Coordinator locations as needed (estimated 25–40%) to conduct in-person training, performance evaluations, and operational audits.

Assoc Dir, Phlebotomy Operations & Training

Data Analyst

• Data Collection, Validation, and Delivery: Gather and verify clinical and assay execution data from various structured and unstructured sources, such as LIMS systems, csv files, external SAS datasets, JSON and PDF files etc.
• Data Management: Maintain data repositories, databases, and data views for efficient data storage and retrieval.
• Reporting and Visualization: Create clear and concise reports, dashboards, and visualizations to communicate findings to both technical and non-technical stakeholders.
• Collaborative Teamwork: Collaborate with researchers, medical directors, bioinformaticians, biostatisticians & data scientists and IT professionals to address data-related challenges and deliver clean and accurate data.

Senior Data Analyst

• The Service Transformation Team at Natera owns the core digital infrastructure that enables scalable, efficient service operations across the enterprise. As part of this team, the Senior Product Manager, Salesforce Service Cloud will be responsible for the creating and executing the strategic vision, roadmap, and operational excellence of Natera’s Salesforce Service Cloud implementation.\n• This role leads platform development, optimizing case management, routing, and agent productivity across multiple service lines and business units, including patient, billing, and clinical services. You’ll work closely with a Service Cloud engineering team, design, product, and operations to drive integrations, workflow standardization, and automation across systems. Preferably, you’ve also implemented either Einstein or third-party AI solutions into Service Cloud.\n• If you’re passionate about building scalable, impactful systems, have deep knowledge of Salesforce Service Cloud, and thrive in high-ownership, cross-functional environments—this role is for you.\n• Primary Responsibilities: Own the end-to-end product lifecycle for Salesforce Service Cloud, including roadmap definition, prioritization, execution, and delivery of platform capabilities.\n• Lead configuration, workflow automation, and integration efforts to improve agent experience and streamline operations across service functions.\n• Collaborate with partner PMs to build seamless handoffs between Service Cloud and other platforms (e.g., AI/ML pipelines, document ingestion systems).\n• Define and standardize platform metadata, fields, and processes to enable robust analytics and unlock AI-driven opportunities.\n• Drive RPA (Robotic Process Automation) initiatives that reduce manual effort and accelerate resolution times.\n• Work closely with engineering, QA, and operations to ensure scalable and high-quality delivery of Salesforce features and updates.\n• Champion user needs and partner feedback to inform backlog and platform design decisions.

Senior Product Manager, Service Cloud

Translator

• Work with Sr. Scientists, clinicians, product managers, and key opinion leaders to transform product requirements into technical specifications for future oncology products using circulating tumor DNA.\n• Collaborate with molecular biologists, computational biologists, and statisticians to build research strategies that solve challenging problems.\n• Collaborate with sample accessioning team, legal dept, and R&D to draft contracts and execute research projects.\n• Perform genomic analysis to explore biological, scientific, and clinical questions in oncology and translating results to impact patient care.\n• Lead internal efforts on oncology knowledge management and curation.\n• Collaborate with external partnerships, include academics, biotechnology companies, pharmaceutical companies.\n• Communicate results and findings of analyses to academic researchers and collaborate to publish findings in high impact journals.\n• Work with business and biological teams to understand the research landscape and technology options.\n• Perfor ms other duties as assigned.\n• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.\n• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.\n• Must maintain a current status on Natera training requirements.