Natera

Support Engineer

• Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.
• Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.
• Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.
• Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers.
• Identify and codify solutions to frequent issues as documented and scripted processes.
• Perform other duties as assigned.
• Work with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI in order to perform the job.

Software Support Engineer III

Counselor

• Review, finalize, and call out test results for Natera’s products.
• Answer health care provider inquiries regarding Natera’s products.
• Provide pre- and/or post-test telephone genetic information sessions to patients who are considering or have had testing through Natera.
• Assist in development of patient consents, GC protocols, SOPs, and patient education materials.
• Write or collaborate on abstracts or papers involving Natera tests.
• Support Natera’s sales team by answering field questions.
• Obtain and maintain GC licensure in all states offering licensure.
• Represent company at trade shows and medical conferences; deliver presentations at scientific meetings and company promotional events (<10% travel).
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Perform other duties as assigned.

Genetic Counselor

Analyst

• Support the collection, analysis, and reporting of GHG emissions data (Scopes 1, 2, and 3).
• Maintain and enhance GHG inventory processes.
• Support enterprise-wide sustainability reporting and disclosures.
• Identify, develop, and execute decarbonization initiatives.
• Build business cases to secure support for emissions reduction projects.
• Apply project management practices for cross-functional climate initiatives.
• Stay current on regulatory changes and trends in climate disclosures.
• Partner with Senior Director of Lab Operations to develop sustainability strategies.
• Develop presentations for executive leadership and external stakeholders.
• Support stakeholder engagement for ESG discussions.
• Partner with teams to drive sustainability and CSR projects.
• Lead cross-functional teams to meet sustainability milestones.
• Manage the company’s charitable giving and donation matching program.
• Support integration of sustainability and CSR goals across departments.
• Enhance sustainability data collection for accuracy and audit readiness.
• Contribute to annual reporting and ESG ratings responses.
• Recommend innovative approaches to improve sustainability performance.

Associate Sustainability Analyst

Project Manager

• Partner with project managers and operational leaders to develop and maintain detailed project plans, timelines, and resource forecasts
• Support execution of multiple concurrent projects within Lab Operations, ensuring alignment with scope, schedule, and budget
• Drive and support initiatives focused on cost reduction, process optimization, and operational scalability
• Work closely with stakeholders across Lab Operations, EHS, Sustainability, Finance, and other business functions
• Coordinate activities across multiple teams to ensure alignment on priorities, deliverables, and timelines
• Develop and maintain project dashboards, KPIs, and status reports related to cost savings, operational performance, and project health
• Analyze performance metrics (e.g., cost variance, schedule adherence, efficiency gains) and provide actionable insights
• Prepare executive-level reporting and presentations for senior leadership
• Support projects related to environmental compliance, workplace safety, and sustainability initiatives
• Assist in tracking sustainability metrics and EHS-related KPIs
• Identify, track, and escalate risks and issues; support mitigation planning
• Maintain comprehensive project documentation (charters, project plans, change logs, decision logs)

Project Analyst

Full-stack Engineer

• Design, build, and maintain the data products that support R&D, analytics, Lab and scientific workflows, from initial design through deployment and iterations.
• Build and maintain data pipelines for large and complex datasets, from raw inputs through derived and analysis-ready datasets.
• Apply domain knowledge in genetics and bioinformatics to design data models, schemas, and abstractions that align with real research patterns and downstream analysis needs.
• Design and enforce de-identification and privacy-preserving architectures that meet HIPAA and related regulatory requirements while remaining usable for research.
• Design scalable data models to power analytics, reporting, and downstream applications.
• Maintain high standards of data quality, accuracy, lineage, and observability across data pipelines.
• Partner closely with R&D scientists, bioinformatics teams, and software engineers to translate research needs into well-structured, reusable data assets.
• Optimize storage, retrieval, and lifecycle management for large scientific files (E.g. sequencing data, intermediate artifacts, derived datasets).
• Drive rapid prototyping efforts to support exploratory, proof-of-concepts, and early-stage initiatives, while guiding the transition to production-grade systems.
• Implement best practices for data quality, validation, lineage, observability, and reproducibility to enable a trusted 360° view.
• Collaborate with product managers and domain experts to translate requirements into technical solutions.
• Establish golden paths (templates, examples, docs) and contribute to shared data product catalogs, patterns, and best practices used by other engineers.
• Provide technical guidance and mentorship to mid-level engineers.

Senior Software Engineer – Data & AI Solutions

Manager

• Recruit, hire, train, and develop a high-performing CLS and CLA team.
• Develop high-performing employees through training, cross-training, and growth opportunities.
• Implement competency assessments and performance management processes. Ensure training documentation and competency records are maintained in compliance with regulatory requirements.
• Build a culture of accountability, urgency, and operational excellence.
• Conduct performance reviews and develop future supervisors and leads.
• Plan staffing levels and scheduling to ensure laboratory capacity meets testing demand and turnaround time commitments.
• Develop and maintain SOPs, work instructions, training programs, and controlled documentation.
• Execute assay verification and validation studies in compliance with CLIA high-complexity requirements (in close partnership with Bio Development).
• Ensure CLIA & FDA inspection readiness and audit preparedness (in close partnership with Quality and Regulatory).
• Partner closely with BioDev on usability of assay workflows.
• Collaborate with Engineering, Bioinformatics, Accessioning, and Operations teams to define key operational metrics and support LIMS implementation.
• Proactively identify operational risks and implement mitigation strategies.
• Establish and monitor operational KPIs including throughput, productivity, error rates, and process efficiency, and use data to drive continuous improvement.
• Oversee daily laboratory operations to meet TAT, SLA, quality, and cost objectives.
• Ensure compliance with CLIA, CAP, and applicable state regulatory requirements, and maintain inspection readiness.
• Lead continuous improvement initiatives to optimize workflow and automation.
• Serve as escalation point for technical and operational issues.
• Lead investigations of laboratory deviations and nonconformances, ensuring timely CAPA initiation, root cause analysis, and closure.
• Oversee quality control programs and proficiency testing to ensure continued assay performance and regulatory compliance.
• Identify equipment, supply, and infrastructure needs required to support laboratory operations and scale.
• Drive continuous improvement initiatives to enhance laboratory efficiency, scalability, and quality.

Manager, Clinical Laboratory

SDET

• Responsible for supporting test infrastructure of Natera software systems and components.
• Design, build, and maintain test automation tools and frameworks using clean coding practices and functional programming methodologies.
• Perform complete end-to-end validation of Natera software applications.
• Perform system analysis, assess risk, and develop strong test strategies.
• Evangelize new testing methodologies, best practices and tools with goals to continuously improve test coverage through automation.
• Integrate with deployment infrastructure to establish a continuous build and test cycle.
• Work closely with developers in all phases of SDLC to build quality into development process.
• Report, document, and communicate failures discovered through testing with the affected teams.

Senior Software Engineer in Test

• Serve as a subject matter expert for front-end revenue cycle functions, including EDI rejections, insurance verification, and claim submission processes.
• Investigate and resolve complex billing issues that prevent claims from being successfully accepted by payers.
• Analyze EDI rejection trends and payer-specific requirements to identify root causes and recommend corrective actions.
• Partner with internal teams (billing operations, coding, patient access) and external vendors (clearinghouses, payers) to resolve systemic issues.
• Develop and maintain reporting and dashboards (Excel, Power BI, SQL/Snowflake) to track rejection trends, performance metrics, and improvement opportunities.
• Conduct root cause analysis on recurring front-end issues and implement process improvements to reduce claim errors and rework.
• Support the development and optimization of workflows and quality controls related to claim submission and eligibility processes.
• Monitor and evaluate the effectiveness of implemented solutions and track performance against key revenue cycle metrics.
• Stay current on payer requirements, billing rules, and EDI standards, ensuring processes align with industry and regulatory expectations.
• Lead or contribute to cross-functional projects aimed at improving front-end revenue cycle performance.

Associate Revenue Cycle Analyst

Clinical Research

• Lead the statistical design and analytical planning for oncology clinical utility studies.
• Serve as study statistician for multiple studies and collaborate with clinical, medical, and translational partners.
• Author and review high-quality statistical deliverables, including statistical analysis plans (SAPs), and reports (TLFs, CSRs, publications).
• Recommend and apply novel statistical approaches where appropriate; mentor early career statisticians.

Lead Biostatistician, Clinical

Product Analyst

• Become an expert in multimodal data and deliver insights and analyses on this data to customers.
• Support end-to-end analytical product development in Amazon QuickSight, Snowflake, and Plotly Dash.
• Collaborate with stakeholders, domain experts, Product, and Data Engineering to understand needs and deliver analytical products.
• Define best practices, processes, and methodologies for analytics.
• Design and document analytical models that power dashboards and self-serve analysis.

Senior Product Analyst

Medical Director

• Partner with the Medical Director, Oncology to develop and execute clinical strategies supporting Natera’s molecular diagnostic tools for GU cancers, including minimal residual disease (MRD) and ctDNA-based monitoring.
• Lead the design and implementation of clinical studies and treatment protocols that integrate Natera’s technology into standard GU oncology care.
• Recruit and engage leading principal investigators (PIs) and clinical sites in GU oncology to participate in company-sponsored studies; manage study timelines and budgets in collaboration with Clinical Trial Operations.
• Advise on product development for the GU oncology portfolio, identifying clinical unmet needs, new product opportunities, key product features, intended use, test report content, and minimum validation requirements.
• Provide post-launch medical affairs support, including interpretation of test results, clinical consultation for healthcare providers, and guidance on patient counseling (pre- and post-test).
• Lead medical education initiatives, including external training, launch planning, and the creation of scientific and clinical materials specific to GU malignancies.
• Identify and recruit Key Opinion Leaders (KOLs) in GU oncology to serve on advisory boards and contribute to strategic planning.
• Support the publication strategy by collaborating with Scientific Communications on manuscripts, abstracts, and conference presentations in GU oncology.
• Contribute to regulatory strategy by providing medical input into submissions related to GU cancer diagnostic products.
• Represent Natera’s medical voice externally through public relations, industry panels, advisory boards, and medical conferences, with a focus on GU oncology.

Associate Medical Director, Oncology – Genitourinary Focus

• Connect Signatera patients to appropriate clinical trial opportunities.
• Serve as the lead individual contributor to establish ground truth for the oncology navigation workflow.
• Operational bridge between Natera’s centralized patient screening team and external stakeholders.
• Operationalize and scale the oncology focused trial navigation program.
• Collaborate with internal stakeholders to harmonize best practices, refine clinical workflows, and scale the team’s reach.
• Conduct structured outreach to oncologists, PIs, and research coordinators regarding trial-eligible patients.
• Deliver patient eligibility notifications and facilitate referral workflows.
• Support site prioritization and activation strategies.
• Ensure timely follow-up and outcome tracking.

Senior Manager, Oncology Trial Navigation

Call Center Representative

• Manage a team dedicated to executing Natera’s billing strategy.
• Coaching, developing, motivating, and leading the quality specialist team.
• Monitoring, QA, and providing feedback for inbound/outbound calls, emails, faxes, and live support chats.
• Responsible for monitoring employee adherence to Policies and Procedures.
• Generate documentation such as SOPs, workflow maps, and protocols.
• Participate in CAPA reviews for training opportunities.

Call Center Quality Supervisor, Patient Services

Director

• Set global strategy for total rewards and compensation aligned with business and talent objectives.
• Serve as a strategic advisor to senior leadership on executive compensation, incentives, equity, and benefits.
• Design and manage compensation frameworks across base pay, incentives, and equity.
• Lead market benchmarking, pay equity analysis, and data-driven compensation decisions.
• Advance global benefits programs that are inclusive and competitive.
• Ensure compliance with regulatory requirements and governance standards.
• Manage vendor and broker relationships.
• Partner cross-functionally to align rewards programs with business strategy.

Senior Director, Compensation and Total Rewards

• Review contributions, loan payments, employee distributions, and salary deferral changes accurately.
• Manage 401(k) contributions to include all contributions are set up and employee changes, along with reconciling contributions for payroll.
• Oversee all 401(k) vesting percentages to ensure accuracy, including reviewing distribution requests.
• Review and research all errors in Fidelity bi-weekly reports and update the systems accordingly.
• Ensure plan compliance with IRS and DOL regulations. Perform annual nondiscrimination testing and assist with annual audit.
• Conducting bi-weekly payroll file audits to confirm accuracy and manage electronic 401(k) files.
• Guide employees on eligibility and enrollment.