FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Experience Associate
NateraCustomer Experience Associate at Natera assisting customers in processing test samples and managing account inquiries. Support for both internal and external customers, ensuring efficient customer service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing customer accounts and responding to inquiries and complaints. Proficient in communication and documentation to ensure accurate processing of test samples.
Highest-signal resume keywords
Customer Service ExperienceAccount ManagementCommunication SkillsMulti-Lingual SkillsDocumentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsProblem-Solving Skills
Certifications & Qualifications
High School DegreeUndergraduate Degree or Certification
Industry Keywords
Customer InquiriesTest SamplesCustomer InteractionsFollow Ups
About the role
Key responsibilities & impact- Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples.
- Communicate test status per protocol to respective customers.
- Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples.
- Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups.
Requirements
What you’ll need- High School degree or equivalent required;
- Two- or Four-year undergraduate degree or certification preferred;
- At least 2 years prior customer service experience;
- Multi-lingual skills are a strong plus.
Benefits
Comp & perks- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing for Natera employees and their immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Generous employee referral program.