Pathology Support Coordinator

Natera

Pathology Support Coordinator ensuring accuracy of tissue requests and resolving issues in the medical industry. Collaborating with PSCs and handling cases with careful attention to detail and compliance.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data entry and case management within the medical industry, ensuring compliance with HIPAA/PHI regulations while effectively communicating with various departments. Proficient in resolving discrepancies and maintaining accurate records for timely follow-up.

Highest-signal resume keywords

Data Entry ExperienceMedical Industry ExperienceHIPAA Compliance TrainingProfessional Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCase ManagementTissue Request ReviewSpecimen Information ConfirmationError Monitoring

Soft Skills

Professional CommunicationTeam CollaborationFeedback Provision

Tools & Technologies

PHI Access TechnologiesComputer Proficiency

Certifications & Qualifications

HIPAA TrainingGeneral Policies and Procedure Compliance Training

Industry Keywords

Medical IndustryPathologyCustomer CareInterdepartmental Communication

About the role

Key responsibilities & impact

Review select cases for accuracy of tissue request and escalate to PA’s when needed, complete accurate data entry.
Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.
Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.
Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.
Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc).
Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases.
This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.
Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
Must maintain a current status on Natera training requirements.
Performs other duties as assigned.

Requirements

What you’ll need

High School Diploma (or equivalent) required.
2+ years of medical industry related experience.
Previous computer experience is required.
Previous data entry experience is required.

Benefits

Comp & perks

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free testing for Natera employees and their immediate families in addition to fertility care benefits.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Generous employee referral program.