Motorola Solutions

Account Executive

• Design, build and execute comprehensive business practice for the retail vertical
• Create and execute assigned sector business plan, update and modify quarterly to reflect market changes/innovations and/or technology acquisitions
• Create and execute marketing plans targeting the Retail vertical, including marketing campaigns, tradeshow events, sales tools and web resources, social media and customer interactions as approved
• Work with and educate North American Sales Team members on how to engage with the retail vertical effectively and with maximum results
• Develop and maintain deep, meaningful relationships within the retail vertical that are relevant to security and surveillance and have the possibility of generating opportunity for Motorola Solutions and to include trade associations, affinity groups etc.
• Work with North American Sales Team on identifying key retail vertical partners/end-users; equipping team with resources to quickly and effectively engage contacts in a manner that will result in Motorola Solutions differentiation in the retail vertical, market leadership, and subject matter expertise that will help close deals
• Help in identifying trade associations, partnering opportunity, new business plans & objectives, and other creative market approaches to maximize impact of North American Sales Team efforts within the retail vertical
• Identify “product gaps” that need to be addressed by Product Management in order to gain greater exposure/standardization in the retail vertical market.
• Prepare regular reports and provide to your reporting line and Product Management on gaps and fiscal impact of gaps to Motorola Solutions
• Schedule regular engagements with key stakeholders in the Retail vertical market to maintain relationships and assigned opportunities relative to latest and greatest within Motorola Solutions portfolio (Lunch and Learns, webinars, on-site meetings/demos) and attend tradeshows
• Manage business unit resource - demo equipment, marketing budgets, travel budgets, or any other resources the company allocates
• Develop standardized Retail vertical market presentations and sales tools for use by North American Sales Team outlining Motorola Solutions value proposition within vertical
• Compile data on competitive products and pricing and report it back to head office, maintain working knowledge of competitive offerings

Senior Enterprise Account Executive – Retail

Client Services Representative

• This position will provide tailored technical customer operations support.
• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
• Executes customer operations policies and procedures.
• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
• Initiates problem solving action and follows through to resolution.
• Performs root-case analysis of problems to formulate and recommend improved alternative operations.
• Leads process improvement initiatives.
• Responsible for client onboarding and go live calls in concert with respective departments.
• Monitor MVTRAC LPR Hotlist for trends.
• Monitor top 20 clients volume of assignments and associated performance.
• Direct POC for client communications via email (Ops/Manager distros) and Client Phone Line.
• Monitor managers@mvtrac distro Management of monthly/quarterly and annual client performance calls.
• Review of client margin/fee structure for reporting to COO.
• Review/reconcile Commission Guide/associated RMP points.
• Provide notice to all teams.
• Adjust/update fees in RMP as needed for contract changes.
• Provide notice to all teams.
• Update lender requirements sheet for VM as needed for process/contract changes.
• Provide notice to all teams.

Client Services Manager

Frontend Engineer

• Development of beautiful, fully-functional, flexible components - meeting the needs of every product team across the company
• Supplying robust, stable, reusable components that align to our broader design vision
• Meeting the mission critical needs of first responders in their day to day work
• Responsible for the front-end development of standardized framework components
• Implementation of new components for the larger Design System
• Harvesting components from existing products and ensuring they are generalized to work in other applications
• Fixing and updating existing components
• Optimizing all code for best-practice experience
• Helping the Design System team advance a holistic ecosystem through development best practices
• Working in an agile environment, cooperating with other front-end engineers and UI/UX experts
• Remaining considerate of the needs for accessible code and components

Front-end Software Engineer

Sales Engineer

• Engage in opportunities with the Vertical Account Managers and provide technical solutions expertise to both internal and external stakeholders.
• Deliver world-class product demonstrations and compelling sales or technical presentations to both C-Level and front line decision makers.
• Provide design consultation including quoting, system design, best practice system architectures, bill of materials development, compliance vetting, migration planning, implementation guidance, proof of concept management, etc.
• Develop and maintain strong relationships with customers and partners through technical thought leadership.
• Participate in key consultative vertical focused roadshows and events as a technical subject matter expert.
• Build a strong collaborative network across multiple MSI sales and technical teams to assist in delivering complex MSI ecosystem solutions.
• Collaborate with Technical Support leadership in post-sales guidance when business appropriate.
• Act as a conduit for feedback from partners, end-customers, and internal stakeholders to product management, marketing, development, and other appropriate groups.
• Proactively seek out both internal and external training opportunities to stay current on MSI products and services as well key complementary technologies, industry trends, and relevant certifications.
• Work closely with your aligned Vertical Account Managers and other specialist experts to provide positive solutions based outcomes leveraging edge-based neural networks and leading public safety and physical security technologies.

Sales Engineer – Focused Accounts

Project Manager

• The Project Manager (PM) is responsible for the implementation of Mobile Video solutions and will act and be recognized as the leader / focal point for all aspects of assigned project(s).
• Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction.
• Must be able to utilize PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc) to analyze complex issues and develop resolutions for any issues related to assigned project(s).
• The PM is responsible for allocating all necessary resources to meet project objectives, corporate financial, and customer satisfaction goals.
• The project manager is responsible for direct communication to customer’s organization and relevant senior stakeholders internally by conducting project reviews throughout the life of the project.
• In addition, the project manager is responsible for the overall pre-tax profit of all projects.

Project Manager – Southwest Region

Systems Engineer

• Proven background in unified communications systems.
• Essential experience with Voice-Over-IP (VoIP) and Unified Communications.
• Strong understanding of VoIP fundamentals and voice/data architectures.
• Strong general knowledge of IP networking protocols and security.
• Experience with Broadcom VMWare and KVM Administration.
• Proficiency in Windows OS 2016, 2019, and 2022 Server.
• General knowledge of Microsoft AD, SQL DB, Windows OS, and RHEL.
• Ability to install, operate, and maintain data networked software applications, components, and operating systems.
• General knowledge of encryption and protocols.
• Strong general knowledge of Information Assurance and implementation.
• Skill in developing and documenting backup procedures and network requirements.
• Excellent verbal and written communication skills.
• Ability to present complex technical topics to non-technical audiences.
• Self-motivated, goal-oriented, and capable of multi-tasking.
• Ability to maintain focus in a high-pressure environment.
• Ability to work effectively both individually and in team environments, meeting onsite customer requirements.
• Ability to work effectively with diverse personalities, environments, and cultures.

VoIP/WAVE Systems Engineer

Operations

• Leverage a senior-level network within USSOCOM and its Component Commands to shape requirements and sponsor Silvus capabilities within rapid fielding and modernization initiatives.
• Drive early visibility for Silvus in emerging SOF Programs of Record, Operational Imperatives, and rapid acquisition pathways including SOF AT&L technology insertions.
• Position Silvus within SOF communications and EW concepts, ensuring technical alignment to low-SWaP, resilient, multi-band edge networking in highly contested environments.
• Serve as the senior “market anchor” for USSOCOM, coordinating a team-based pursuit model across Strategic Growth, DoD Account Sales, and OEM/Prime Sales.
• Align internal stakeholders to deliver unified messaging and pursuit strategy for priority SOF efforts.
• Provide continuous market insight to Silvus leadership.
• Identify and cultivate emerging opportunities for long-term revenue growth through special operations acquisition channels.
• Represent Silvus at senior SOF, DoD, and industry forums to promote thought leadership for Silvus MN-MIMO waveform and Spectrum Dominance technology.
• Develop and execute the USSOCOM Market Development Plan, defining shaping objectives, key relationships, and pursuit milestones in coordination with SOF Sales/BD stakeholders.
• Contribute to Silvus’ pipeline growth by ensuring multi-year program opportunities are identified and matured toward Business Development hand-off.
• Travel Requirements - up to 50% as needed, to maintain strong customer engagement and relationships.

Market Development Executive

Full-stack Engineer

• Analyze, develop, design, and maintain software for the organization’s products and systems
• Perform system integration of software and hardware
• Develop, validate, and test structures and user documentation
• Drive the technical API strategy for both internal and external integrations
• Design, build, and deploy high-value strategic integrations with third-party applications

Senior Software Engineer – API Development

Product Designer

• Work with product managers and dev leads to define product strategy, requirements, priorities, and schedule
• Collaborate with the global UX team to review concepts, evolve processes, and ensure consistency across the company
• Work closely with experienced researchers to understand user needs and conduct usability testing
• Create the "North Star" experience vision for our suite of applications to inspire stakeholders
• Leverage industry best practices and tools to create wireframes, flows, and prototypes to communicate design intent to stakeholders

Senior UX Designer

Sales

• Prospecting end user accounts for new business
• Drive demand for Avigilon’s cloud native video & access control security platform within assigned territory
• Presenting and demonstrating Avigilon Alta software-defined security platform to CISOs, physical security experts, integrators, consultants, facility and property management, faculty, deans, principles, etc
• Developing local and regional partnerships to help design, configure, sell, install, and support Avigilon Alta solutions
• Teaming with engineering resources to ensure technical excellence in all positioning, competitive analysis, proposals, RFP responses, and POCs
• Providing customers and partners with pricing and configurations to meet their needs as required
• Forecasting and reporting activity accurately and in line with expectations
• Working closely with Sales Engineers to close the business to meet or exceed sales targets
• Forging high-level relationships within accounts to win incremental product and service business
• Keeping informed of the competitive landscape

Cloud Sales Specialist

Field Engineer

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems
• Demonstrate and leverage expertise in ASTRO core applications (UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI)
• Administer and troubleshoot within an IT environment
• Execute Motorola ASTRO upgrades
• Collaborate with customers, subcontractors, and internal teams (Sales, Engineering, Project Management, and Customer Support)
• Contribute to preventative maintenance and break-fix activities
• Participate in the execution of upgrade and migration strategies

Field Service Technician III

Customer Support

• Manage the Managed and Support Services (M&S) business for assigned customer contracts
• Ensure customer satisfaction with Motorola Public Safety Customers
• Provide customers a single point of contact for Customer management
• Work with customers to discuss concerns and drive corrective actions to closure
• Manage and maintain services scope as per services contract
• Ensure timely reporting as required by Services Contract
• Manage sub-contractors deliverables and adherence to agreed scope
• Engage in case management process to ensure service delivery
• Assist partners and vendors with payment and billing issues
• Identify and implement areas for improvement
• Ensure all operational documentations remain up to date
• Manage contract change management as needed
• Work with Service Contract and Subscription Operations for contract loading and renewals
• Gather and provide Booking Packages to SCSO for contract loading
• Work closely with the Motorola Program Manager to provide a smooth transition from project implementation to warranty support and service delivery
• Create and/or update existing Customer Support Plans

Associate Customer Support Manager

• Proactive outreach to existing customers in region
• Build positive, trusted relationships with existing end users within your territory to ensure customer satisfaction and help customers realize value from their investment in the Motorola Solutions ecosystem
• Qualification of inbound sales leads
• Respond to inbound customer inquiries (email & phone) in your territory
• Lead discovery calls and web demos with inbound leads & outbound prospects
• Work with Channel Sales Executives and territory sales team to grow business and achieve regional quota
• Manage Opportunities <$50k through the channel sales cycle
• Utilize Salesforce to manage leads, customer activity, tasks, and opportunity pipeline
• Primarily work from the office to optimize availability for contact with customers and teammates
• Travel required (25%) for participation in local industry events and conferences, marketing roadshows, and team meetings

Channel Sales Associate

Product Manager

• Lead the development of the product
• Manage and make visible the product backlog
• Ensure close collaboration with the development team
• Define product release plans and set expectations
• Educate and empower internal teams on product capabilities
• Establish clear communication processes across teams
• Implement feedback mechanisms from internal stakeholders

Product Owner

SDET

• Continuously enhance the quality of software and hardware products through the development, execution, and maintenance of comprehensive test plans, test cases, and test scripts.
• Design and construct robust automated testing frameworks for the AI Services team, utilizing tools such as Robot Framework, Playwright, Python, PySpark, Spark, Scala, Shell scripting, C#, SQL, Hadoop, Hive, Helios, Azure/AWS/GCP, Linux, and Github.
• Manage the development and maintenance of a test management system encompassing load generation, data management, test automation execution, and reporting.
• Collaborate with the development team to deliver and integrate automation tests.
• Formulate and implement the strategy for end-to-end solution testing, ensuring reliable and robust processes.
• Establish and maintain automation test platforms driven via pipeline integration.
• Establish and maintain test platforms for manual and system-level testing.
• Develop and deploy tools for simulation and scalability testing.
• Enhance productivity and efficiency through automation and metrics.
• Conduct the timely investigation, triage, and replication of reported issues.
• Interact regularly with support, development, and product management teams to resolve complex problems.