Motorola Solutions

Support Engineer

• Champion customer success by managing complex technical dependencies and resolving high-tier escalations.
• Analyze complex software, hardware, and deployment logs to isolate root causes and diagnose software bugs.
• Oversee advanced technical troubleshooting workflows over phone and digital channels to resolve high-priority partner issues.
• Facilitate open knowledge transfer sessions through technical swarming, training, and targeted mentoring.
• Partner directly with Product, Development, and Engineering teams to transition isolated bugs into official product resolutions.

Senior Technical Support Engineer – Avigilon Alta

Administration

• This position will be a Technical Success Administrator role, focused on Emergency Call Management (ECM) within the CCSW Technical Success Team.
• The role will be responsible for ECM Hybrid-Cloud adoption by driving the activation and deep integration of cloud-based products and components ensuring they work seamlessly with the agency's infrastructure and workflow.
• The System Manager role will assist in delivery configuration and workflow tuning as well as technical administration partnership and coaching.
• The Technical Success Administrator - ECM will provide advanced technical support of Public Safety software solutions in a fast-paced environment and will be an escalation point for no/low adoption customers.
• Must have strong knowledge of desktop support, networking (router and switch configuration & troubleshooting), telephony hardware, Telco knowledge, supporting software applications, and diagnosing complex system architectures.
• Must be diligent at researching, troubleshooting, understanding customer workflow needs, and demonstrating solutions.
• Resolving post-deployment, non-break/fix Ad-Hoc ECM Service Requests
• Diagnosing low-usage red flags and removal of underlying technical blockers
• Configuration & Workflow Tuning across the ECM cloud suite and legacy Vesta 911 product utilized in Vesta Hybrid environments
• Advanced mapping configuration to integrate supplemental data layers, floor plans and other functionality to ensure maximum situational awareness for Users
• Remote and Keyboard-Side coaching to build Customer Administrator proficiency and system management independence
• Manage and lead our relationship throughout the length of the customer engagement
• Ensure that customer satisfaction goals are met both with internal business partners and externally and with the customer
• Procure and coordinate any internal resources that may be needed to drive results
• Remotely diagnose customer concerns and facilitate incident management as applicable
• Travel in the US and Canada if onsite presence is required.

Technical Success Administrator – Emergency Call Management

Customer Advocate

• Manage a portfolio of customers within an assigned region.
• Engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios.
• Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio.
• Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs.
• Apply a “Good-Better-Best” framework to guide customers from basic use to advanced, integrated workflows.
• Monitor account health via adoption, license activation, utilization, and customer feedback data.

Customer Success Advocate

Business Development Rep

• Identify, pursue, and close high-value business opportunities to drive net-new revenue for the Calipsa platform.
• Orchestrate seamless customer hand-offs from initial sale to onboarding, ensuring an exceptional first experience with our technology.
• Cultivate long-term, trusted advisory relationships with key stakeholders and executive sponsors to deeply understand their operational challenges.
• Quantify and present the unique value Calipsa delivers, ensuring clients recognize the ROI through clear, data-driven insights.
• Drive organic growth within existing accounts by identifying opportunities for product expansion and upselling core solutions.
• Secure contract renewals by optimizing revenue streams and proactively minimizing client churn.
• Synthesize client feedback and market trends to influence the product roadmap and collaborate cross-functionally to refine service delivery.

Business Development Manager – Video Surveillance

Systems Engineer

• Perform the Engineer of Record role on small to mid-sized projects.
• Engineer multi-faceted projects requiring a wide range of technical skills including: coverage and capacity design, microwave system analysis, RF LMR system and BDA design, WAN network design, and knowledge of Motorola ASTRO systems.
• Conduct frequent and detailed interactions with customers and consultants to facilitate design reviews, system staging and acceptance testing events, coverage acceptance testing, live system upgrades, and troubleshooting efforts.
• Exhibit professionalism through written and oral communications, a high level of commitment and accountability to project and customer demands, ownership of technical solutions, problem-solving, and project timelines.
• Work closely with Project Management teams, Engineering teams, Technicians, and the customer to ensure successful project execution.

Senior System Engineer

Mechanical Engineer

• Design and engineer Off-Air (Bi-Directional Amplifier) and Active DAS (Distributed Antenna System) solutions for various environments.
• Conduct site surveys and gather requirements for system design.
• Utilize iBwave Enterprise design software to create detailed design documentation, including building modeling, DAS equipment placement, cable routing, prediction maps, and other required compliance reports.
• Perform system optimization in iBwave and can help to resolve performance issues.
• Collaborate with Project Managers, Installers, and other DAS stakeholders to ensure successful project execution.
• Stay up-to-date with industry standards and technological advancements in wireless communications.
• Provide technical support and documentation for completed projects.
• Ensure designs comply with all applicable codes and regulations.

Senior In-Building Cellular DAS Design Engineer

• Serve as the senior escalation point for incoming issues transferred from Front Office support teams to accelerate resolution
• Methodically analyze and resolve complex technical problems impacting ASTRO Infrastructure across the globe
• Coordinate structural escalations directly with next-level Engineering teams when specialized product development intervention is required
• Support 24/7 technical operations by maintaining schedule flexibility across assigned shifts, including on-call rotations for service level agreement coverage
• Oversee the comprehensive, clear documentation of all technical interventions, troubleshooting steps, and incident timelines within the corporate ITSM system
• Observe system performance metrics and alert behaviors to proactively capture hidden technical operational insights
• Help to ensure all tiers of technical support stay fully informed of emerging system trends by authoring clear, structured knowledge base articles
• Share critical technical insights, workarounds, and best practices across the broader Technical Support organization to drive operational consistency
• Represent Motorola Solutions professionally during all customer-facing technical support engagements to help deliver high-value partnerships

Senior Customer Support Technician I – ASTRO Infrastructure

Data Scientist

• Take full ownership of the data science and ML stack from the ground up, including tooling and infrastructure decisions.
• Proactively analyze available data to identify business opportunities and recommend ML/AI strategies accordingly.
• Drive the complete ML lifecycle: problem definition, data exploration, feature engineering, model development, deployment, and monitoring.
• Deliver hands-on ML solutions across various domains (e.g., forecasting, churn prediction, optimization).
• Communicate actionable insights and recommendations to both technical and non-technical stakeholders.
• Partner with leadership and cross-functional teams to prioritize high-impact data initiatives.
• Stay current with advancements in ML/AI and continuously bring innovation into our workflows.

Senior Data Scientist

Account Executive

• Develop new business with end customers that will be fulfilled via our partner channel
• Meet or exceed assigned revenue and project quotas focused on Avigilon products and services
• Promote and market Avigilon’s products and services within the assigned territory and named accounts
• Support Avigilon’s sales activities in the assigned territory and accounts by creating, nurturing, and responding to sales opportunities for Avigilon’s products and services
• Create and manage a healthy sales funnel
• Conduct sales calls, schedule local promotional work and track sales activities
• Emphasis will be placed on new account development
• Work with vertical marketing teams to identify end user engagement opportunities through associations, conferences, and tradeshows
• Leads video and analytics solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel
• Prospecting on a daily basis using all tools available will be key to the success of this position
• Attain “Trusted Advisor” status with customers and Channel Partners to enable increased System and Business Development
• Sales forecasting as required
• Maintain CRM data for new and existing account development
• Other duties as assigned.

Channel Sales Executive

• Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations
• Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance
• Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals
• Train and mentor other innovators through both formal and informal program structures

Ecosystem Technical Support Specialist

Director

• Drive the technical vision, research and engineering execution for the platform.
• Define the long-term research agenda for fundamental computer vision capabilities and drive the culture of scientific excellence.
• Provide executive technical leadership to a unified research and engineering organization.
• Define the technical architecture, strategy, and engineering roadmap for the Computer Vision Platform.
• Drive execution, ensuring the seamless translation of product requirements into robust technical specifications and successful delivery of next-generation visual intelligence solutions.
• Manage and scale a unified computer vision research and engineering organization distributed across multiple geographies.
• Own the entire engineering lifecycle for central, reusable computer vision models and foundational AI infrastructure.
• Establish best-in-class MLOps practices for scalable training, efficient deployment, continuous monitoring, and performance optimization across edge and cloud environments.
• Define, implement, and track key technical performance metrics to measure engineering success, identify bottlenecks, and drive continuous improvement in execution and delivery.
• Evaluate and integrate cutting-edge computer vision research and technologies while proactively identifying and mitigating significant technical risks.

Director of Computer Vision

Business Operations

• Lead a team that will help execute strategy and product-related initiatives for our V&S global portfolio.
• Collaborate across the entire business with exposure to Motorola’s senior leadership.
• Prioritize regional expansion through compliance approvals and language adaptations.
• Manage product operations/maintenance of pricing documentation.
• Ensure products remain orderable, fulfillable, renewable, and maintainable until the offer is end of life.
• Set clear goals and hold people accountable — fairly and consistently.
• Analyze and translate strategy into actionable recommendations.
• Lead troubleshooting efforts for complex issues to build comprehensive solutions.
• Maintain offer structure for MSI’s V&S portfolio offers leveraging advanced system and tool expertise.

Product and Business Operations Manager

Project Manager

• Assist the Lead PM function in the creation and management of comprehensive task lists, Action Item Registries, and meeting minutes.
• Collaborate with the Lead PM and Lead Engineer to develop Statements of Work (SOW), Task and Responsibility Matrixes (RACI), and staffing requirement plans.
• Provide essential input for the development and execution of the total program schedule.
• Assist in the creation and maintenance of Work Breakdown Structures (WBS) tailored to contract scope and program goals.
• Support concurrent design and deployment contracts at various stages of execution, ensuring seamless coordination between teams of PMs, Engineers, and Service Technicians.
• Act as a bridge between technical execution and corporate strategy, ensuring alignment with Sales goals, strategic business plans, and customer relationship management.
• Maintain close working relationships with the Lead PM, Lead Program Engineer, Technical Service Manager, and Customer Service Manager (CSM).

Federal Project Manager

• Lead the deployment of Next Generation 911 (NG911) solutions.
• Manage the full project lifecycle from Initiation through Closing following PMBOK standards.
• Develop and implement a comprehensive Master Project Plan using automated project management tools.
• Maintain project budgets encompassing both labor and capital expenditures.
• Perform ongoing risk identification and qualitative/quantitative analysis and maintain a Risk Register and mitigation plans.
• Serve as the central point of contact for customers, subcontractors, and internal cross-functional teams.

Emergency Call Handling Project Manager – Command Center Solutions and Services

• Serve as the focal point and lead cross-functional teams to deliver new or upgraded products/services from inception to completion (or transition).
• Ensure all projects adhere to accepted quality metrics, deadlines, and budget constraints.
• Oversee the overall pre-tax profit and ensure proper management of the three constraints: quality, cost, and time.
• Direct and coordinate the work activities of the project team, ensuring optimal performance and motivation.
• Lead large programs or portions of very complex programs.
• Accountable for accomplishing stated project objectives within the stipulated time and budget.
• Develop the complete project plan, set deliverable dates, and track progress.
• Utilize standard Project Management tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc.) to analyze complex issues and develop effective resolutions.
• Establish, track, and audit project budgets, analyze variances, and develop required action plans.
• Coordinate internal resources (System Technologists, Field Service, Service Shop) and third parties/vendors for flawless project execution.
• Work with the Scheduling and Engineering Management teams to ensure resource availability and allocation.
• Manage and communicate changes to the project scope, schedule, and costs.
• Measure project performance using appropriate tools and techniques, reporting and escalating to management as needed.
• Serve as the primary communicator to the customer's organization and relevant internal senior stakeholders.
• Conduct regular project reviews to communicate status and participate in project review and status meetings.
• Successfully manage the relationships of all project resources.
• Represent the organization on projects and may perform in a project leadership role.
• Involved in the management of project staff including project reporting, administration, and communication.
• Utilize six sigma and project management methodologies (PMBOK understanding required) to ensure maximum project effectiveness.
• Lead and drive efficiency by using tools that support Project Management best practices.
• Look for ways to continuously improve Project Management efficiencies.
• Identify and communicate defects (in materials, part numbers, software versions) to appropriate product planners to resolve quality and reliability issues impacting upgrades.