Ecosystem Technical Support Specialist

Motorola Solutions

Ecosystem Technical Support Specialist at Motorola Solutions guiding and supporting customers and team members in technical matters. Managing incident resolutions and collaborating with engineering for seamless operations.

Posted 6/2/2026full-timeColorado, Illinois, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations
Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance
Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals
Train and mentor other innovators through both formal and informal program structures

Requirements

What you’ll need

Minimum of High School Diploma or GED
2+ years of experience working in help desk with Software as a Service
Legal authorization to work in the U.S. indefinitely is required.
Must be able to obtain background clearance as required by government customer

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer experiencetroubleshootingcollaborationtechnical documentationtrainingmentoring

Certifications

High School DiplomaGED