Senior Technical Support Engineer – Avigilon Alta

Motorola Solutions

Senior Technical Support Engineer managing complex technical dependencies and resolving escalations for Avigilon Alta solutions. Championing customer success through technical expertise and collaboration.

Posted 6/3/2026full-timeAllen • Texas • 🇺🇸 United StatesSenior💰 $60,000 - $67,000 per yearWebsite

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Hard Skills

technical troubleshootingsoftware analysishardware analysisdeployment logs analysisbug diagnosistechnical dependencies managementescalation resolution

Soft Skills

customer success managementknowledge transfermentoringcommunicationcollaboration

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

technical supportengineering experienceproduct resolutionspartner issuestechnical swarming

About the role

Key responsibilities & impact

Champion customer success by managing complex technical dependencies and resolving high-tier escalations.
Analyze complex software, hardware, and deployment logs to isolate root causes and diagnose software bugs.
Oversee advanced technical troubleshooting workflows over phone and digital channels to resolve high-priority partner issues.
Facilitate open knowledge transfer sessions through technical swarming, training, and targeted mentoring.
Partner directly with Product, Development, and Engineering teams to transition isolated bugs into official product resolutions.

Requirements

What you’ll need

High School Diploma or GED
5+ years of technical support or engineering experience
Legal authorization to work in the U.S. indefinitely is required.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!