Customer Success Advocate

Motorola Solutions

Customer Success Advocate driving product adoption and enhancing customer relationships for Motorola Solutions. Focusing on onboarding and engagement to optimize technology investments.

Posted 6/3/2026full-timeRemote • Illinois, Iowa, Minnesota, South Dakota • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage a portfolio of customers within an assigned region.
Engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios.
Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio.
Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs.
Apply a “Good-Better-Best” framework to guide customers from basic use to advanced, integrated workflows.
Monitor account health via adoption, license activation, utilization, and customer feedback data.

Requirements

What you’ll need

High School diploma, Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or experience working with SaaS, cloud, or mission-critical technology products required.
3+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role.
Must be able to obtain a background clearance as required by our government customers.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaScloud technologymission-critical technology

Soft Skills

relationship buildingcustomer engagementcommunicationleadershiporganizational skills

Certifications

Bachelor’s Degreebackground clearance