Mohawk Industries

Operations

• Managing store operations and personnel to ensure compliance with company policies and procedures.
• Achieving revenue, budget, and business objectives for each fiscal year.
• Developing business relationships with key customers within the store coverage area.
• Clearly defining goals and objectives for SSC personnel to measure performance.
• Providing leadership and direction to store employees.
• Communicating with customers to maximize market penetration and margin potential.
• Developing strategic plans to accommodate corporate goals.
• Advising customers on product selection, pricing, and sales volume.
• Analyzing sales reports showing sales volume and profit loss.
• Ensuring prudent credit transactions and managing account collections.
• Participating in the planning process by providing accurate sales forecasts.
• Training, leading, and developing associates in customer service and operational duties.

Sales Center Manager – Operations

• Responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customers on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties.
• Assists where necessary.
• Recruits, hires and manages SSC staff associates.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Sales Center Manager – Operations Level III

• Achieves revenue, budget and other business objectives for each fiscal year
• Develops business relationships with key customers within the store coverage area
• Clearly defines goals and objectives for SSC personnel to measure performance
• Provides leadership and direction in the pursuit of store objectives with employees
• Communicates and works closely with customers to maximize market penetration and margin potential
• Develops and implements strategic plans to accommodate corporate goals
• Advises customer on product selection, pricing and sales volume
• Analyzes and controls expenditures of SSC to conform to budgetary requirements
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins
• Ensures prudent credit transactions and manages account collections
• Participates in the planning process by providing accurate, achievable sales forecasts
• Align achievements with corporate goals, standards, and objectives
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
• Trains, leads and develops associates in various areas
• Cross trains on all areas of SSC operations
• Recruits, hires and manages SSC staff associates
• Manages store metrics to ensure performance
• Maintains store KPI’s to meet audit expectation requirements
• Ensures compliance with Human Resource policies

• Managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures
• Achieves revenue, budget and other business objectives for each fiscal year
• Develops business relationships with key customers within the store coverage area
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis
• Provides leadership and direction in the pursuit of store objectives with employees
• Communicates and works closely with customers to maximize market penetration and margin potential
• Develops and implements strategic plans to accommodate corporate goals
• Advises customer on product selection, pricing and sales volume and continues to build customer relations
• Analyzes and controls expenditures of SSC to conform to budgetary requirements
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process
• Ensures prudent credit transactions and manages account collections
• Participates in the planning process by providing accurate, achievable sales forecasts
• Align achievements with corporate goals, standards, and objectives
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties
• Assists where necessary
• Recruits, hires and manages SSC staff associates
• Manages store metrics to ensure performance
• Maintains store KPI’s to meet audit expectation requirements
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance

Sales Center Manager – Operations Level VI

• Managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures
• Achieves revenue, budget and other business objectives for each fiscal year
• Develops business relationships with key customers within the store coverage area
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis
• Provides leadership and direction in the pursuit of store objectives with employees
• Communicates and works closely with customers to maximize market penetration and margin potential
• Develops and implements strategic plans to accommodate corporate goals
• Advises customer on product selection, pricing and sales volume and continues to build customer relations
• Analyzes and controls expenditures of SSC to conform to budgetary requirements
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process
• Ensures prudent credit transactions and manages account collections
• Participates in the planning process by providing accurate, achievable sales forecasts
• Align achievements with corporate goals, standards, and objectives
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties
• Assists where necessary
• Recruits, hires and manages SSC staff associates
• Includes daily support and direction, as well as on-going performance management and development
• Manages store metrics to ensure performance
• Maintains store KPI’s to meet audit expectation requirements
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance

Sales Center Manager – Operations Level II

Account Executive

• Increase market share and sales for the Dal-Tile SBU in the prescribed region/area.
• Conducts weekly sales calls - includes servicing existing customers as well as cold calling potential customers (average 4-5 cold calls per week).
• Prepares weekly “Sales” and “Call” reports.
• Develops monthly strategy for sales calls and prepares monthly travel calendar based on that strategy.
• Conducts area market analysis of top accounts in each area – include top Dealers, top Contractors and top Builders.
• Researches area market product data to determine the types, styles and sizes most commonly purchased in the area to determine sales strategy.
• Grows market share by increasing sales and sales volume while maintaining company approved product margin goals.
• Completes “Positive Action Forms” for all cold calls resulting in a display, rack and/or sale.
• Utilizes influence and negotiation skills to sell and/or place displays in customer’s showrooms.
• Conducts client follow-ups via phone calls, letters and/or emails.
• Establishes and maintains client files and performs timely follow up on programs and projects.
• Provides PK seminars to customers.
• Utilizes “On Demand” reporting to achieve sales objectives.
• Performs other duties as required.

Sales Representative

• Manages store operations and personnel
• Achieves revenue, budget and other business objectives
• Develops business relationships with key customers
• Clearly defines goals and objectives for personnel
• Provides leadership and direction
• Communicates closely with customers to maximize market penetration
• Develops and implements strategic plans
• Analyzes and controls expenditures

Sales Center Manager II – Operations

Sales

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT
• Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure
• Reports sales closures monthly
• Prospects for new business with an emphasis on Custom Builders and Residential Designers
• Makes outside sales calls as needed and follows up on leads to grow and drive business
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays
• Ships customer examples as needed to drive sales
• Maintains contact with suppliers/locally sourced vendors to keep current on design and product offerings
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales
• Attends outside trade events to develop industry relationships and build brand awareness

Showroom Sales Specialist

Manager

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained.
• Trains, leads and develops associates in various operational areas.
• Cross trains on all areas of SSC operations; assists where necessary.
• Recruits, hires and manages SSC staff associates.
• Manages store metrics to ensure performance and meets audit expectation requirements.

Senior Supply Chain Manager

• Manage store operations and personnel
• Achieve revenue, budget and other business objectives
• Develop business relationships with key customers
• Define goals and objectives for SSC personnel
• Train, leads, and develops associates
• Ensure compliance with Human Resource policies
• Manage store metrics to meet performance expectations

Sales Center Manager VI – Operations

• Responsible for managing store operations and personnel
• Achieves revenue, budget and other business objectives for each fiscal year
• Develops business relationships with key customers within the store coverage area
• Clearly defines goals and objectives for SSC personnel to measure performance
• Provides leadership and direction in the pursuit of store objectives
• Communicates and works closely with customers to maximize market penetration
• Develops and implements strategic plans to accommodate corporate goals
• Analyzes and controls expenditures of SSC to conform to budgetary requirements
• Participates in the planning process by providing accurate, achievable sales forecasts
• Communicates the safety program goals and expectations
• Trains, leads and develops associates in various duties
• Cross trains on all areas of SSC operations
• Recruits, hires and manages SSC staff associates
• Ensures compliance with Human Resource policies
• Performs other related duties as required.

SC Manager – Operations

Analyst

• Work on projects and assignments as part of a large work team.
• Assist division management or project team with the development and formulation of strategic long range and short-range plans to build performance and direct process improvement, which demands predictability in forecasting.
• Regularly work with confidential data and is responsible for maintenance as well as handling of goods, tools, equipment, and valuable software.
• Develop purchasing and inventory plans.
• Place constraints where necessary to achieve capacity requirements and financial budget objectives.
• Expedite and monitor production orders through supply chain to satisfy service demands.
• Issue purchasing requisitions for assigned product category.
• Follow up with shortage report and provide in stock arrival date.
• Authorize and assign inventory rehandles as needed.
• May track critical vendor shipments for projections using the weekly PPRs responsible for establishing, monitoring, and managing all import product development and follow up design.
• Conduct studies, prepare reports, and advise on feasibility, cost effectiveness and regulatory conformance, while utilizing knowledge of subject area, research techniques, and regulatory limitations.
• Perform other duties as needed.

Planning Analyst

• Partner with Sales, Finance, HR, and Sales Operations to support the design and refinement of sales incentive plans.
• Administer sales incentive plans, ensuring accurate and timely calculation of bonuses.
• Perform advanced analysis of sales performance and attainment trends.
• Independently build and refine incentive plan models and payout scenarios.
• Validate sales compensation plan designs through detailed data reviews.
• Prepare and interpret dashboards, scorecards, and ad hoc analyses.

Senior Sales Compensation Analyst

Human Resources

• Assists HR function by coordinating and supporting HR processes and programs.
• Supports defined functional areas within HR in all areas of administrative services and special projects as needed.
• Research confidential employee data and runs reports as needed.
• Codes invoices and processes for payment as required for defined areas of support.
• Research questionable invoices as necessary.
• Provides basic administrative support, i.e., maintaining calendars, scheduling meetings, arranging travel, auditing expense reports, ordering supplies/catering, answering phones, opening & distributing mail, drafting communications and presentations, etc.
• Maintains document control of forms, policies, and procedures.
• Plan and coordinate HR-related events.
• Maintain facility organization charts and employee directory.
• Review payroll/timekeeping processes.
• Process forms and maintain records, including paper and electronic HR files, unemployment claims, employee service rewards, and other documents.
• Provide first line of support for HR systems and processes.
• Answer or refer employees to available resources for HR policy-related questions.
• Receive, distribute, and complete Department of Labor unemployment-related documents.
• Perform other duties as needed

HR Coordinator

Customer Support

• Ensure effective and efficient coordination between the Company and its customers.
• Process sales orders and resolve customer product or service issues.
• Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups to address customer inquiries and order issues from order entry to order delivery.
• Responds to customer needs.
• Participates in special projects and performs additional duties as required.

Sales Center Manager – Operations

Sales Center Manager – Operations Level III

Sales Center Manager – Operations Level III

Sales Center Manager – Operations Level VI

Sales Center Manager – Operations Level II

Sales Representative

Sales Center Manager II – Operations

Showroom Sales Specialist

Senior Supply Chain Manager

Sales Center Manager VI – Operations

SC Manager – Operations

Planning Analyst

Senior Sales Compensation Analyst

HR Coordinator

Customer Service Rep I