Sales Center Manager – Operations Level II
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Des Moines • Iowa • United States
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About the role
- Managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures
- Achieves revenue, budget and other business objectives for each fiscal year
- Develops business relationships with key customers within the store coverage area
- Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis
- Provides leadership and direction in the pursuit of store objectives with employees
- Communicates and works closely with customers to maximize market penetration and margin potential
- Develops and implements strategic plans to accommodate corporate goals
- Advises customer on product selection, pricing and sales volume and continues to build customer relations
- Analyzes and controls expenditures of SSC to conform to budgetary requirements
- Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process
- Ensures prudent credit transactions and manages account collections
- Participates in the planning process by providing accurate, achievable sales forecasts
- Align achievements with corporate goals, standards, and objectives
- Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
- Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
- Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties
- Assists where necessary
- Recruits, hires and manages SSC staff associates
- Includes daily support and direction, as well as on-going performance management and development
- Manages store metrics to ensure performance
- Maintains store KPI’s to meet audit expectation requirements
- Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance
Requirements
- HS diploma and 5+ years relevant sales experience required
- Bachelor’s degree in Business or related field and 1+ years of relevant sales experience
- 4 years prior selling experience
- Prior customer service experience is a plus
- Minimum 2 years previous management experience
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Analytical aptitude; time management and organizational skills
- Proven training, teamwork, and leadership skills
- Ability to “multi-task.”
- Demonstrated follow-up and follow-through skills
- Must be proficient in MS Word, Excel, and PowerPoint
- Must be Dal-Tile certified to operate powered industrial trucks.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experiencecustomer servicemanagement experiencebudget analysissales forecastingperformance managementKPI managementorder managementwarehouse managementsafety program compliance
Soft Skills
interpersonal skillswritten communicationverbal communicationanalytical aptitudetime managementorganizational skillstraining skillsteamworkleadership skillsmulti-tasking
Certifications
Dal-Tile certification