Sales Center Manager – Operations Level III
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: La Vista • New York • United States
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About the role
- Responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
- Achieves revenue, budget and other business objectives for each fiscal year.
- Develops business relationships with key customers within the store coverage area.
- Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
- Provides leadership and direction in the pursuit of store objectives with employees.
- Communicates and works closely with customers to maximize market penetration and margin potential.
- Develops and implements strategic plans to accommodate corporate goals.
- Advises customers on product selection, pricing and sales volume and continues to build customer relations.
- Analyzes and controls expenditures of SSC to conform to budgetary requirements.
- Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
- Ensures prudent credit transactions and manages account collections.
- Participates in the planning process by providing accurate, achievable sales forecasts.
- Align achievements with corporate goals, standards, and objectives.
- Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
- Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
- Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties.
- Assists where necessary.
- Recruits, hires and manages SSC staff associates.
- Manages store metrics to ensure performance.
- Maintains store KPI’s to meet audit expectation requirements.
- Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
- Performs other related duties as required.
Requirements
- HS diploma and 5+ years relevant sales experience required
- Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
- 4 years prior selling experience.
- Prior customer service experience is a plus.
- Minimum 2 years previous management experience.
- Strong interpersonal skills, excellent written and verbal communication skills.
- Analytical aptitude; time management and organizational skills.
- Proven training, teamwork, and leadership skills.
- Ability to “multi-task.”
- Demonstrated follow-up and follow-through skills.
- Must be proficient in MS Word, Excel, and PowerPoint.
- Must be Dal-Tile certified to operate powered industrial trucks.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experiencecustomer servicemanagement experiencebudget analysissales forecastingKPI managementperformance managementorder managementwarehouse managementaccount collections
Soft Skills
interpersonal skillswritten communicationverbal communicationanalytical aptitudetime managementorganizational skillstraining skillsteamworkleadership skillsmulti-tasking
Certifications
Dal-Tile certification