Mohawk Industries

Customer Service Rep I

Mohawk Industries

full-time

Posted on:

Location Type: Office

Location: Santa Rosa • California • United States

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Salary

💰 $20 - $26 per hour

Job Level

Junior

About the role

  • Ensure effective and efficient coordination between the Company and its customers.
  • Process sales orders and resolve customer product or service issues.
  • Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
  • Keying in orders, processing faxes and preparation of reports.
  • Interfaces with various groups to address customer inquiries and order issues from order entry to order delivery.
  • Responds to customer needs.
  • Participates in special projects and performs additional duties as required.

Requirements

  • High School Diploma or GED equivalency required.
  • 1 or more years call center or customer service experience.
  • Focus on customer account management preferred.
  • Prior textile industry knowledge is preferred.
  • Excellent oral and written communication skills.
  • Good voice quality that is conversational and professional.
  • Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
  • Ability to demonstrate strong organizational and problem-solving skills.
  • Ability to demonstrate strong interpersonal relationship building skills.
  • Moderate level of computer skills in Word and Excel.
  • Detail oriented with the ability to multi-task, manage priorities and manage time effectively.
  • Ability to work in a fast-paced environment.
Benefits
  • Company Match on 401k
  • Employee Purchase Discount
  • Tuition Reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer account managementorder entryorder inquiryproduct informationorder statuspricingstock checktransportation managementproblem-solvingmulti-tasking
Soft skills
oral communicationwritten communicationorganizational skillsinterpersonal skillsattention to detailtime managementcustomer servicerelationship buildingability to follow instructionsability to work in a fast-paced environment
Certifications
High School DiplomaGED