Sales Center Manager – Operations Level III
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Detroit • Missouri • United States
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About the role
- Achieves revenue, budget and other business objectives for each fiscal year
- Develops business relationships with key customers within the store coverage area
- Clearly defines goals and objectives for SSC personnel to measure performance
- Provides leadership and direction in the pursuit of store objectives with employees
- Communicates and works closely with customers to maximize market penetration and margin potential
- Develops and implements strategic plans to accommodate corporate goals
- Advises customer on product selection, pricing and sales volume
- Analyzes and controls expenditures of SSC to conform to budgetary requirements
- Analyzes sales reports showing sales volume, profit loss (EVA) and margins
- Ensures prudent credit transactions and manages account collections
- Participates in the planning process by providing accurate, achievable sales forecasts
- Align achievements with corporate goals, standards, and objectives
- Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
- Trains, leads and develops associates in various areas
- Cross trains on all areas of SSC operations
- Recruits, hires and manages SSC staff associates
- Manages store metrics to ensure performance
- Maintains store KPI’s to meet audit expectation requirements
- Ensures compliance with Human Resource policies
Requirements
- HS diploma and 5+ years relevant sales experience required
- Bachelor's degree in Business or related field and 1+ years of relevant sales experience
- 4 years prior selling experience
- Prior customer service experience is a plus
- Minimum 2 years previous management experience
- Strong interpersonal skills, excellent written and verbal communication skills
- Analytical aptitude; time management and organizational skills
- Proven training, teamwork, and leadership skills
- Ability to “multi-task”
- Demonstrated follow-up and follow-through skills
- Must be proficient in MS Word, Excel, and PowerPoint
- Must be Dal-Tile certified to operate powered industrial trucks.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experiencebudget analysissales forecastingprofit loss analysisKPI managementcustomer servicestrategic planningaccount collectionsmulti-taskingsafety program training
Soft Skills
interpersonal skillswritten communicationverbal communicationanalytical aptitudetime managementorganizational skillsteamworkleadershiptraining skillsfollow-up skills
Certifications
Dal-Tile certification