Mohawk Industries

Account Executive

• Increase Dealer product sales within assigned territory.
• Improve existing business through current Dealers.
• Develop new business within the territory.
• Work with Regional Sales Management and Corporate Dealer Sales Management.
• Enter all call reports within Salesforce and maintain call cadence.
• Service existing Studio Direct Dealers by making sales calls and developing business relationships.
• Prospect, secure, and register new Studio Direct Dealers.
• Present product knowledge seminars to Dealers during their regular sales meetings.
• Establish working relationships with all dealer customers.

Associate Sales Representative

• Increase Dealer product sales within assigned territory.
• Improve existing business through current Dealers with a focus on the “Studio Direct” program.
• Develop new business within the territory.
• Work with Regional Sales Management and Corporate Dealer Sales Management to enhance Dealer sales.
• Enter all call reports within Salesforce and maintains call cadence.
• Service existing Studio Direct Dealers by making sales calls and developing business relationships.
• Prospect, secure and register new Studio Direct Dealers.
• Maintain Studio Direct samples and merchandise to position products for dealer retail sales associates.
• Present product knowledge seminars to Dealers during their sales meetings.
• Review, monitor, and track product usage by Dealers and provide follow-up data to GSM.

Sales

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT.
• Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure.
• Reports sales closures monthly.
• Prospects for new business with an emphasis on Custom Builders and Residential Designers.
• Makes outside sales calls as needed and follows up on leads to grow and drive business.
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays.
• Ships customer examples as needed to drive sales.
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales.
• Attends outside trade events to develop industry relationships and build brand awareness.

Showroom Sales Specialist – PT

Manager

• Ensures daily store operations are performed in accordance with company policies and procedures
• Trains and leads associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
• Coordinates delivery truck deliveries and maintenance
• Acts as the contact person for various computer systems such as ASI, JDE, PC, etc.
• Provides feedback to management regarding staff performance evaluations
• Responsible for the overall operations with regards to freight, shrink, margins and overtime
• Assures customer confidence is achieved on a consistent basis
• Ensures associates follow standard safety procedures in order to be in compliance with safety program corporate standards

Administrative Manager

Operations

• Manage store operations and personnel to ensure all activities are performed in accordance with company policies and procedures
• Achieves revenue, budget and other business objectives for each fiscal year
• Develop business relationships with key customers within the store coverage area
• Clearly defines goals and objectives for SSC personnel to measure performance
• Provide leadership and direction in the pursuit of store objectives with employees
• Analyze and control expenditures to conform to budgetary requirements
• Participates in the planning process by providing accurate, achievable sales forecasts
• Ensures compliance with Human Resource policies

Sales Center Operations Manager IV

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance.
• Provides leadership and direction in the pursuit of store objectives.
• Communicates and works closely with customers to maximize market penetration.
• Develops and implements strategic plans to accommodate corporate goals.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Recruits, hires and manages SSC staff associates.

Financial Planning and Analysis

• Evaluate the effectiveness of operational processes, procedures, and controls to maximize departmental productivity and attainment of operational goals
• Participate in and may manage large, cross-functional projects or initiatives with strategic importance
• Perform high-level critical thinking, detailed information gathering and application of business knowledge
• Generate fresh perspectives, breakthrough ideas, and new approaches that create value in the market
• Proactively investigate and/or lead investigations of alternative approaches, technologies, or partnerships
• Manage the SSC payment remittance process and recommend changes, as necessary
• Determine profitability of products, markets, channels, source of supply and SKUs through detailed financial analysis
• Analyze and report on sales trends, opportunities, and weaknesses
• Collaborate with Product Marketing in determining optimal price and cost structure for new products
• Develop, communicate, maintain, and ensure compliance with policies and procedures related to SOX controls
• Analyze inventory transactions and finished goods warehousing statistical reports to ensure accurate inventory valuation and reports
• Oversee and audit inventory functions, records, reports, and systems to detect deviations from established policies, procedures, or any fraudulent or wasteful activity
• Lead strategic planning and forecasting efforts
• Lead review sessions for annual operating plan and forecast with senior leadership
• Oversee timely reporting of annual and multi-year trends and projections for revenues, expenditures, and fund balances
• Prepare and analyze financial reports to senior business unit management and senior financial management
• Perform other duties, as necessary

Finance Manager

• Lead all store operations, personnel, and customer-facing activities to ensure exceptional service experience and strong business performance.
• Oversee sales execution, customer engagement, budgeting, operational excellence, and team development in alignment with company policies.
• Achieve annual revenue, budget, and business objectives.
• Analyze and manage store expenditures to ensure compliance with budgetary requirements.
• Review sales reports to evaluate sales volume, margins, profit/loss (EVA), and overall performance.
• Develop and maintain strong business relationships with key customers within the store’s coverage area.
• Train and lead associates across all operational areas: customer service, order management, purchasing, warehouse functions, office administration, truck management.

Sales Center Operations Manager – Level VI

Software Engineer

• Responsible for the development and testing of mechanical equipment for non-electrical equipment
• Responsible for the assembly, installation, testing, and maintenance of equipment, machinery, components, or applications
• Provides quality-control inspections to ensure proper mechanical processes
• Performs preventative maintenance schedules, diagnosing and fixing faults in equipment
• Maintains engines and gear components, conveyor or packing equipment as well as robotic machinery
• Designs, develops, tests, and modifies related electric components, equipment, products, and services

Engineering Technician

• Lead the development and delivery of accurate statistical and consensus forecasts utilizing the SAP IBP planning system.
• Manage, mentor, and provide direction to a team of two to four forecast analysts responsible for individual product categories.
• Support the monthly S&OP process, presenting forecast insights, risks, and opportunities to the executive leadership team.
• Partner with Business Units and Key Market Segments to integrate market intelligence, promotional plans, and customer insights into the forecast.
• Collaborate with sales, marketing, finance, supply planning, and operations to align demand plans with organizational objectives.
• Identify, diagnose, and communicate forecast variances, working cross-functionally to resolve root causes and improve reliability.
• Drive continual process improvement initiatives aimed at enhancing forecast accuracy, efficiency, and stability.
• Monitor and refine forecasting models, parameter settings, and segmentation logic to support a 10,000-SKU portfolio.
• Develop and maintain standardized reporting, KPI dashboards, and analytical tools to support business decision-making, while promoting automation and supporting system enhancements or implementations.
• Provide guidance on demand assumptions for new product introductions, product lifecycle events, and strategic business shifts.
• Serve as a liaison with senior leadership regarding demand risks, supply implications, and required course-corrective actions.
• Foster a culture of accountability, analytical rigor, and proactive communication within the demand planning team.
• Perform other duties as needed.

Planning Manager

Customer Support

• Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
• Process sales orders and resolve customer product or service issues.
• Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Keying in orders, processing faxes, and preparation of reports.
• Interfaces with various groups including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Customer Service Representative

• Increases product sales within assigned store coverage areas to achieve company objectives.
• Develops and retains effective working relationships with customers to achieve and exceed sales goals, and maximize market penetration and margin potential.
• Manages store operations and personnel to ensure all activities are performed by company policies and procedures.
• Develops business relationships with key customers within the store coverage area.
• Clearly define goals and objectives for Stone personnel to measure performance and communicate these objectives to the staff regularly.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Reviews market analyses to determine customer needs, price schedules, and discount rates.
• Advises customers on product selection, pricing, and sales volume, and continues to build customer relations.
• Meets with key customers to negotiate and close deals.
• Analyzes and controls expenditures of the Stone Center to conform to budgetary requirements.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are professionally trained in the Safety program.
• Trains, leads, and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-trains on all areas of Stone Center operations: customer service, warehouse, and office administration duties.
• Assists where necessary.
• Recruits, hires, and manages Stone Center staff associates. Includes daily support and direction, as well as ongoing performance management and development.
• Ensures compliance with Human Resource policies, including hiring, firing, performance management, and DOT compliance.

Stone Center Manager

• Managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Ensures prudent credit transactions and manages account collections.
• Trains, leads, and develops associates in areas of customer service.
• Recruits, hires, and manages SSC staff associates.
• Ensures compliance with Human Resource policies.

Sales Center Operations Manager III

Digital Marketing

• Create, maintain, and enrich structured product content within digital commerce or PIM platforms.
• Manage product attributes, specifications, imagery, documentation, and taxonomy alignment to ensure consistency and accuracy.
• Ensure product data accuracy, completeness, and compliance with internal standards and channel requirements.
• Coordinate product content updates related to launches, lifecycle changes, and discontinuations.
• Support syndication of product content across retailer and digital commerce channels.
• Perform audits and quality checks to maintain content integrity and publishing accuracy.
• Identify gaps, inconsistencies, and opportunities to improve product content quality and performance.
• Support SEO and digital content optimization initiatives in alignment with enhanced content standards.
• Facilitate execution of internal and external content requests to ensure delivery expectations are met.
• Monitor syndication status, asset usage, and publishing activity to support operational effectiveness.
• Analyze product content data and key metrics to evaluate effectiveness and adoption.
• Develop dashboards and reports using platform-native or business intelligence tools.
• Translate reporting insights into actionable recommendations for process and content improvements.
• Support alignment between digital asset management and product information systems to ensure accurate publishing.
• Develop documentation and training materials to support platform adoption and best practices.
• Collaborate with Marketing, eCommerce, Product, and IT teams to support digital content initiatives and projects.

Digital Marketing Analyst

• Increases commercial sales in designated sales territory by calling on Architects, Designers, and National Accounts
• Develops and implements an approved marketing Plan
• Travels throughout assigned regions to call on customers including Architects, Designers, Developers, General Contractors, and National Accounts
• Identifies and establishes relationships with top architectural and design firms
• Follows up and reports information
• Schedules product knowledge seminars with architectural and design firms
• Develops in-depth knowledge of Daltile products and installation methods
• Maintains communication with SSC staff for future orders and samples

Associate Sales Representative

Associate Sales Representative

Showroom Sales Specialist – PT

Administrative Manager

Sales Center Operations Manager IV

Sales Center Operations Manager IV

Finance Manager

Sales Center Operations Manager – Level VI

Engineering Technician

Planning Manager

Customer Service Representative

Stone Center Manager

Sales Center Operations Manager III

Digital Marketing Analyst

Architecture and Design Sales Representative