Mohawk Industries

Copywriter

• Draft clear, compelling copy for a variety of mediums including advertising, website landing pages, email campaigns, blogs, and social media.
• Conduct research and interviews as needed for content creation.
• Utilize and understand creative briefs to meet project requirements.
• Ensure all content aligns with company and brand guidelines.
• Support business objectives by collaborating with Marketing, Product, Channel, and Sales teams.
• Edit and proofread copy as needed.
• Perform accurate analyses, and research how target customers are searching for products and services.
• Provide guidance and assistance to entry-level professionals.
• Influence others within the job area by explaining facts and policies to resolve routine issues.
• Work on projects and assignments as part of a large work team.

Sales

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT.
• Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure.
• Reports sales closures monthly.
• Prospects for new business with an emphasis on Custom Builders and Residential Designers.
• Makes outside sales calls as needed and follows up on leads to grow and drive business.
• Logs all customer showroom visits/appointments, contact information, and detailed customer preference and selection notes in CMT.
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays.
• Ships customer examples as needed to drive sales.
• Maintains contact with suppliers/locally sourced vendors to keep current on design and product offerings and complies with Marketing’s standards for proper showroom merchandising, including new product launches and drops.
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales.
• Attends outside trade events to develop industry relationships and build brand awareness.

Showroom Sales Specialist – PT

Manager

• Serve as primary point of contact for assigned accounts
• Pursue major account prospect opportunities regionally, nationally, and/or globally
• Address customer concerns and work with internal teams including marketing, product, and supply chain
• Collaborate with sales leadership to develop strategic account plans
• Manage and own requests for information, requests for proposals and other account requests
• Stay abreast of industry trends, competitor activities, and market dynamics
• Assist field sales employees with sales strategies and presentations

Strategic Accounts Manager

Customer Support

• Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
• Process sales orders and resolve customer product or service issues.
• Provide customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).

Customer Service Representative

Account Executive

• Performs Sales Calls this includes but is not limited to: traveling to customers and potential customer’s facilities providing them with information and support
• Making sales presentations to prospective and present clients
• Calculating and quoting prices, taking orders and closing transactions
• Contacting prospects and explaining features and merits of products or services offered
• Monitors territory performance against established objectives/guidelines and takes the appropriate action to improve performance
• Provides customer service to ensure resolution of issues within marketing policies

Account Executive – Core Commercial

• Performs Sales Calls including traveling to customers and potential customer’s facilities
• Making sales presentations to prospective and present clients
• Calculating and quoting prices, taking orders and closing transactions
• Contacting prospects and explaining features and merits of products or services offered
• Monitors territory performance against established objectives/guidelines
• Provides customer service to ensure resolution of issues within marketing policies

Account Executive – Hospitality

Human Resources

• Responsible for material movement and machinery operations needed to safely produce quality products.
• Responsible for quality inspections and testing throughout shift, with attention to identifying quality and manufacturing defects.
• Gains understanding of correct parameters specific to Department processes to minimize defect opportunities and increase production output.
• Trains to perform necessary adjustments to production line, via feedback from automated systems monitoring, manual testing, and product specifications.
• Adheres to Company and Department standards regarding documentation, set up procedures, production procedures, and quality guidelines.
• Abides by documentation standards and catalogues adherence to production procedures, including shift reports and varying checklists.
• Understands and follows all Company and Department safety policies, including personal protective equipment and alternate work procedures.
• Responsible for material flow of raw and finished goods as needed, including operation of pallet jacks, forklifts, and other tools as needed.
• Attend any job-related training deemed necessary by supervision.
• Follow all established standard operating procedures.
• Perform general housekeeping duties as necessary.
• Perform other tasks assigned by management.

Machine Operator I – 12hr Nights

Engineer

• Use scientific and engineering principles to develop new materials and products as well as create detailed design specifications to support R&D and manufacturing projects.
• Conduct research to identify market trends, competitor products, and emerging technologies.
• Analyze data and scientific literature to inform the development process.
• Conceive and develop new process technologies.
• Perform accurate analyses, conduct research, and draw meaningful conclusions about potential job/work-area impacts.
• Collaborate with product managers and design teams to conceptualize new products or improvements to existing ones.
• Design and fabricate prototypes.
• Perform physical and analytical testing of laboratory prototypes using standard test equipment.
• Conduct experiments to test prototypes and validate product performance.
• Analyze test data and make design modifications based on results.
• Help to transfer new products and technologies from laboratory prototypes to production scale.
• Assist with process and technical support for R&D projects implemented in manufacturing.

Research and Development Engineer

• Define and execute the sales strategy to drive sustainable revenue growth, margin performance, and market expansion across target industries and customer segments.
• Own overall sales performance against revenue, margin, and pipeline targets; establish KPIs and accountability across the sales organization.
• Lead and develop senior sales leaders and teams, including coaching, performance management, succession planning, and organizational scaling.
• Partner with executive leadership to align sales strategy with corporate objectives, financial plans, and go-to-market priorities.
• Drive disciplined sales execution through pipeline management, forecasting accuracy, deal governance, and operating cadence.
• Oversee customer segmentation, territory design, and account coverage models to maximize market penetration and sales effectiveness.
• Lead strategic customer relationships and executive-level negotiations for key accounts, complex deals, and long-term contracts.
• Collaborate with Marketing, Product, Finance, and Operations to align demand generation, pricing strategy, solution positioning, and capacity planning.
• Establish and optimize sales processes, tools, CRM adoption, and enablement programs to improve productivity and consistency across the sales organization.
• Use data, analytics, and market intelligence to identify growth opportunities, competitive risks, and performance gaps; adjust strategy as needed.
• Ensure accurate forecasting, pipeline visibility, and reporting to support executive decision-making.
• Build and sustain a high-performance, customer-centric sales culture focused on accountability, collaboration, and long-term value creation.

VP Sales – Fashion

• Responsible for all sales activities from lead generation to sales closure
• Develop and implement an approved marketing Plan
• Call on Architects, Designers, and National Accounts
• Identify and establish relationships with architectural and design firms
• Pursue new and maintain existing National Accounts
• Emphasize new product promotion during sales calls
• Schedule regular product knowledge seminars and meetings

Architecture and Design Sales Representative

Supply Chain

• Support enterprise supply chain operations by analyzing business and operational data
• Develop reporting and dashboards
• Drive insights that improve service levels, efficiency, and decision-making across the supply chain network
• Collaborate with necessary functions/positions to develop, monitor, and improve reporting
• Help analyze and recommend improvements on business processes related to data

Supply Chain Analyst

• Provide interior design advice and product expertise
• Facilitate tile and stone selection, and project development/support
• Ensure completion of selection/sales for all customers
• Effectively communicate with customers and internal team members
• Reports sales closures monthly
• Prospect for new business with an emphasis on Custom Builders and Residential Designers
• Maintain showroom samples and merchandising
• Plan and host showroom tours and industry trade events

Showroom Sales Specialist

• Increases product sales within assigned store coverage areas to achieve company objectives
• Develops and retains effective working relationships with customers to achieve and exceed sales goals, and maximize market penetration, and margin potential
• Manages store operations and personnel to ensure all activities are performed by company policies and procedures
• Provides leadership and direction in the pursuit of store objectives with employees
• Communicates and works closely with customers to maximize market penetration and margin potential
• Develops and implements strategic plans to accommodate corporate goals
• Analyzes and controls expenditures of Stone Center to conform to budgetary requirements
• Ensures prudent credit transactions and manages account collections
• Trains, leads, and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
• Recruits, hires, and manages Stone Center, staff associates

Stone Center Manager

• Develop and implement a comprehensive customer experience strategy aligned with overall business goals
• Collaborate with executive leadership to integrate customer-centric principles into the broader organizational strategy
• Analyze and map the end-to-end customer journey through the order to cash process including custom & turnkey orders, identifying pain points and opportunities for improvement
• Establish and drive implementation of the technology roadmap for the CX Team, including automation, artificial intelligence, and self-service tools
• Implement strategies to enhance customer touchpoints and streamline the overall customer experience

Senior Director, Customer Experience – Commercial

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT.
• Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure.
• Reports sales closures monthly.
• Prospects for new business with an emphasis on Custom Builders and Residential Designers.
• Makes outside sales calls as needed and follows up on leads to grow and drive business.
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays.
• Ships customer examples as needed to drive sales.
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales.
• Attends outside trade events to develop industry relationships and build brand awareness.