Mohawk Industries

Sales Center Operations Manager – Level VI

Mohawk Industries

full-time

Posted on:

Location Type: Office

Location: Duluth • United States

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About the role

  • Lead all store operations, personnel, and customer-facing activities to ensure exceptional service experience and strong business performance.
  • Oversee sales execution, customer engagement, budgeting, operational excellence, and team development in alignment with company policies.
  • Achieve annual revenue, budget, and business objectives.
  • Analyze and manage store expenditures to ensure compliance with budgetary requirements.
  • Review sales reports to evaluate sales volume, margins, profit/loss (EVA), and overall performance.
  • Develop and maintain strong business relationships with key customers within the store’s coverage area.
  • Train and lead associates across all operational areas: customer service, order management, purchasing, warehouse functions, office administration, truck management.

Requirements

  • High school diploma and 5+ years of relevant sales experience, OR Bachelor’s degree in Business or related field and 1+ year of relevant sales experience
  • Minimum 4 years of prior selling experience
  • At least 2 years of previous management experience
  • Prior customer service experience is a plus.
  • Strong interpersonal skills and excellent verbal/written communication.
  • Analytical aptitude with strong organizational and time‑management abilities.
  • Proven leadership, training, and team‑building capabilities.
  • Ability to multi‑task with strong follow-up and follow-through.
  • Proficiency in MS Word, Excel, and PowerPoint.
  • Must be Dal‑Tile certified to operate powered industrial trucks.
Benefits
  • Company Match on 401k
  • Employee Purchase Discount
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales executionbudgetingoperational excellencecustomer engagementsales analysisprofit/loss evaluationorder managementwarehouse functionsoffice administrationtruck management
Soft Skills
interpersonal skillsverbal communicationwritten communicationanalytical aptitudeorganizational abilitiestime-managementleadershiptrainingteam-buildingmulti-tasking
Certifications
Dal-Tile certification