Mohawk Industries

Customer Service Representative

Mohawk Industries

full-time

Posted on:

Location Type: Office

Location: Moonachie • New Jersey • United States

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Salary

💰 $21 - $32 per hour

About the role

  • Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
  • Process sales orders and resolve customer product or service issues.
  • Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
  • Keying in orders, processing faxes, and preparation of reports.
  • Interfaces with various groups including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  • Participates in special projects and performs additional duties as required.

Requirements

  • High School Diploma or GED equivalency required.
  • 3+ years of call center or customer service experience.
  • Focus on customer account management preferred.
  • Excellent oral and written communication skills.
  • Good voice quality that is conversational and professional.
  • Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
  • Strong organizational and problem-solving skills required.
  • Strong interpersonal relationship-building skills.
  • Moderate level of computer skills in Word and Excel.
  • Detail-oriented with the ability to multi-task, manage priorities, and manage time effectively.
  • Ability to work in a fast-paced environment.
Benefits
  • Company Match on 401k
  • Employee Purchase Discount
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer account managementorder entryorder inquiryproduct informationorder statuspricingstock checktransportation managementcall center experiencereport preparation
Soft Skills
oral communicationwritten communicationorganizational skillsproblem-solving skillsinterpersonal skillsdetail-orientedmulti-taskingtime managementability to follow instructionscustomer service orientation
Certifications
High School DiplomaGED equivalency