Mohawk Industries

Customer Support

• Servicing walk-in customers
• Answering customer inquiries
• Provide samples and complete sales transactions
• Ensure effective and efficient coordination between the Company and its customers

Customer Service Representative

• Provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
• Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
• Provide customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Customer Service Representative II

Product Manager

• Support the Product Management team in various tasks related to product development, market research, and strategy execution
• Gain hands-on experience in product management within a fast-paced and innovative environment
• Showcase accomplishments during the 'Intern Expo'

Product Management Intern

Account Executive

• Increase Dealer product sales within assigned territory
• Improve existing business through current Dealers with a focus on the “Studio Direct” program
• Develop new business within the territory
• Work with Regional Sales Management and Corporate Dealer Sales Management to enhance Dealer sales
• Enters all call reports within Salesforce and maintains call cadence
• Services existing Studio Direct Dealers by making sales calls, developing business relationships, and training dealer retail sales associates
• Prospects, secures and registers new Studio Direct Dealers
• Presents product knowledge seminars to Dealers during their regular sales meetings

Associate Sales Representative

Mechanical Engineer

• Installs programmable automation controllers including Programmable Logic Controllers as well as other automation equipment
• Installs and develops applications for Human Machine Interface
• Installs variable frequency drives in stand-alone applications as well as integrating into existing systems
• Installs new equipment and integrates into existing control systems using standard communication protocol
• Develops project documentation including CAD drawings and technical specifications
• Supports manufacturing process by providing technical support for manufacturing operations. This includes troubleshooting process control equipment and board level instrumentation
• Installs and calibrates field instrumentation including RTDs, thermocouples, flow meters, and pressure transducers

Senior Regional Mechanical Engineering Technician

• Provides a variety of support such as servicing walk-in customers
• Completing sales transactions
• Material handling duties such as receiving, loading/unloading material
• Pulling/assembling orders and inventory checks
• Maintains a safe working environment

Customer Service, Warehouse Associate II

Supply Chain

• Responsible for freight billing and acting as liaison with logistics finance team
• Facilitate training within transportation services
• Serve on project teams as a SME for transportation systems
• Receive, audit, and process invoices from international transportation vendors
• Troubleshoot systems, EDI, Rates, Billing
• Maintain system data and rate integrity
• Coordinate air and less than container load shipments
• Negotiate best cost and service through competitive quotation process
• Work with IS, freight audit, port operations for financial reporting

Supply Chain Coordinator

Software Engineer

• Responsible for creating, modifying, and maintaining accurate mechanical drawings and 3D models using CAD software to support engineering, fabrication, and production processes.
• Develop and revise detailed mechanical drawings and 3D models using AutoCAD and SolidWorks.
• Translate field measurements into accurate technical drawings.
• Export and prepare files for CNC programming in Mastercam.
• Perform on-site measurements using precision tools.
• Maintain drawing documentation and revision control.
• Collaborate with engineering and production teams to ensure designs meet manufacturing requirements.

CAD Engineering Technician

Claims Specialist

• Assist customers with the submission of claims, guiding them through required documentation and steps.
• Address customer concerns, troubleshoot issues, and work toward satisfactory resolution with empathy and professionalism.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Coordinate the processing of customer claims, ensuring all documentation is complete and that claims are properly categorized and tracked.
• Collaborate with internal teams to ensure claims are reviewed and processed within company guidelines and timelines.
• Maintain accurate and up-to-date records of claims and customer interactions within the claims management system.
• Escalate complex claims to the appropriate parties for further investigation or decision-making.
• Perform other duties as needed.

Claims Coordinator

Operations

• Achieves revenue, budget and other business objectives for each fiscal year
• Develops business relationships with key customers within the store coverage area
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis
• Provides leadership and direction in the pursuit of store objectives with employees
• Communicates and works closely with customers to maximize market penetration and margin potential
• Develops and implements strategic plans to accommodate corporate goals
• Advises customer on product selection, pricing and sales volume and continues to build customer relations
• Analyzes and controls expenditures of SSC to conform to budgetary requirements
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process
• Ensures prudent credit transactions and manages account collections
• Participates in the planning process by providing accurate, achievable sales forecasts
• Align achievements with corporate goals, standards, and objectives
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary
• Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as ongoing performance management and development
• Manages store metrics to ensure performance
• Maintains store KPI’s to meet audit expectation requirements
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance
• Performs other related duties as required

Sales Center Operations Manager – V

• Managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
• Achieving revenue, budget, and other business objectives for each fiscal year.
• Developing business relationships with key customers within the store coverage area.
• Clearly defining goals and objectives for SSC personnel to measure performance and communicating these objectives to the staff on a regular basis.
• Providing leadership and direction in the pursuit of store objectives with employees.
• Communicating and working closely with customers to maximize market penetration and margin potential.
• Developing and implementing strategic plans to accommodate corporate goals.
• Advising customers on product selection, pricing, and sales volume and continuing to build customer relations.
• Analyzing and controlling expenditures of SSC to conform to budgetary requirements.
• Analyzing sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensuring prudent credit transactions and managing account collections.
• Participating in the planning process by providing accurate, achievable sales forecasts.
• Aligning achievements with corporate goals, standards, and objectives.
• Communicating the safety program goals and expectations and ensuring associates are properly trained in the Safety program.
• Training, leading, and developing associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-training on all areas of SSC operations; assisting where necessary.
• Recruiting, hiring, and managing SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Managing store metrics to ensure performance.
• Maintaining store KPI’s to meet audit expectation requirements.
• Ensuring compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performing other related duties as required.

Sales Center Operations Manager V

• Responsible for managing store operations and personnel to ensure compliance with company policies.
• Achieves revenue, budget, and business objectives.
• Develops business relationships with key customers.
• Defines goals for SSC personnel and measures performance.
• Provides leadership and direction to meet store objectives.
• Communicates closely with customers for market penetration.
• Implements strategic plans to accommodate corporate goals.
• Advises customers on product selection and pricing.
• Analyzes and controls expenditures within budgetary requirements.
• Ensures prudent credit transactions and manages account collections.
• Participates in sales forecasting and planning process.
• Aligns achievements with corporate objectives.
• Communicates safety program goals ensuring associates are trained.
• Trains and develops associates in various operations.
• Recruits, hires, and manages SSC staff associates.
• Maintains store KPIs and audit expectations.
• Ensures compliance with Human Resource policies.

Sales Center Operations Manager III

• Manages store operations and personnel
• Achieves revenue, budget, and other objectives
• Develops business relationships with key customers
• Clearly defines goals and objectives for SSC personnel
• Provides leadership and direction in the pursuit of store objectives
• Communicates closely with customers to maximize market penetration
• Develops and implements strategic plans for corporate goals
• Advises customers on product selection and pricing
• Analyzes sales reports and controls expenditures
• Ensures compliance with Human Resource policies
• Recruits, hires, and manages SSC staff associates

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the on Demand reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary.
• Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPIs to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Manager

• Manage a dynamic team of individuals who constantly search for creative ways to elevate the capabilities of technology systems to meet business needs
• Provide direction on staff development and training, budget management, feasibility studies, delegation, project and resources control, teamwork coordination, and project team constructive feedback
• Maintain effective, productive, and professional working relationships with internal and external customers, third party vendors, project management office, relationship managers, and governance organizations in accomplishing project objectives
• Contribute to the development of business application tactical plans; responsible for the accurate and efficient forecasting and allocations of resources required to meet objectives; manage all aspects of development, installation, maintenance, and enhancement for mission-critical application systems for an assigned unit/area
• Develop, document, and maintain best practices, project standards, procedures, application, quality objectives and lessons learned, including metrics for assessing progress
• Ensure that applications systems are developed in a way that complies with architectural standards and established methodologies and practices

Customer Service Representative

Customer Service Representative II

Product Management Intern

Associate Sales Representative

Senior Regional Mechanical Engineering Technician

Customer Service, Warehouse Associate II

Supply Chain Coordinator

CAD Engineering Technician

Claims Coordinator

Sales Center Operations Manager – V

Sales Center Operations Manager V

Sales Center Operations Manager III

Sales Center Operations Manager III

Sales Center Operations Manager III

Senior Sitecore Manager