Mohawk Industries

Product Manager

• Define and iterate the multi-year roadmap for pricing tools, aligning with business goals and strategic priorities.
• Translate business outcomes into epics and user stories; prioritize and manage the backlog across Pricefx, SAP/Vistex, and downstream data integration.
• Drive releases for key initiatives such as Entitlement Group pricing logic, Residential and Commercial price registration, limited time price expirations, pricing guidance change Logs, agreement approvals, and batch updates.
• Champion a ‘sales-first’ user experience: test with real users, gather UAT feedback, and ensure offline/table-based options complement online tools.
• Lead enablement and training plans in partnership with Sales Enablement.
• Orchestrate cross-functional delivery with Pricing Operations, Analytics, Sales, Product Management, IT, and Commissions.
• Partner with IT/Data Engineering on Datamart design, data completeness validation, and system health.
• Ensure downstream data integrity (Xchange, Vistex, SAP) and instrument dashboards for effective price management.
• Embed auditability and controls (e.g., price change logs, MPI rules/guardrails, regional agreements workflows).
• Support post-mortems and ‘go/no-go’ readiness reviews.
• Define success metrics (adoption, guidance adherence, turnaround time, margin uplift) and run dashboard ‘road shows’ with business units.
• Manage dependencies, communicate schedule changes, and maintain stakeholder confidence through transparent status and issue resolution.

Strategic Pricing Product Manager

Operations

• Managing store operations and personnel to ensure compliance with company policies and procedures
• Achieving revenue, budget and other business objectives for each fiscal year
• Developing business relationships with key customers
• Clearly defining goals and objectives for SSC personnel
• Providing leadership and direction in the pursuit of store objectives
• Communicating with customers to maximize market penetration
• Developing and implementing strategic plans
• Advising customers on product selection and pricing
• Analyzing and controlling expenditures
• Participating in the planning process for accurate sales forecasts
• Communicating the safety program goals and ensuring associates are trained
• Training, leading, and developing associates in various operational areas
• Recruiting, hiring, and managing SSC staff associates
• Managing store metrics to ensure performance
• Ensuring compliance with Human Resource policies

Sales Center Operations Manager

Manager

• Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• May perform a variety of customer service, warehouse, and office administration duties as necessary.
• Assist with developing business relationships with key customers within the store coverage area.
• Advise customers on product selection, pricing and sales volume and continues to build customer relations.
• Provide feedback to management regarding staff performance evaluations.
• Responsible for the overall operations with regards to freight, shrink, margins and overtime.
• Address and resolve operational issues, conflicts, and challenges that may arise within the team.
• Ensure associates follow standard safety procedures to comply with corporate safety program standards.
• May assume management responsibilities in the absence of the Manager.
• Perform other duties as needed.

Assistant Manager, SSC

Customer Support

• Develop and implement a comprehensive customer experience strategy aligned with overall business goals
• Collaborate with executive leadership to integrate customer-centric principles into the broader organizational strategy
• Analyze and map the end-to-end customer journey, identifying pain points and opportunities for improvement
• Establish and drive implementation of the technology roadmap for the CX Team
• Implement strategies to enhance customer touchpoints and streamline the overall customer experience
• Utilize data and analytics to track and measure customer satisfaction
• Serve as the voice of the customer within the organization
• Lead and inspire a high-performing customer experience team
• Foster a customer-focused culture within the organization

Senior Director, Customer Experience – Residential

• Managing store operations and personnel to ensure activities are performed in accordance with company policies and procedures.
• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicates these objectives to the staff regularly.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customers on product selection, pricing, and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA), and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Aligns achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads, and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-trains on all areas of SSC operations: customer service, warehouse, and office administration duties.
• Assists where necessary.
• Recruits, hires, and manages SSC staff associates including daily support, direction, as well as ongoing performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies, including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Human Resources

• Mohawk is looking for our 'leaders of tomorrow' to join our leadership development program!
• You will be an integral part to our Flooring North America Human Resources team and will rotate through different functional areas in this field.

Human Resources Associate – ASPIRE LDP

• Act as a point of contact for employee relations matters, addressing concerns and providing guidance.
• Facilitate conflict resolution and foster a positive workplace culture.
• Maintains an intimate understanding of the organization departments and the business to build positive and productive relationships between all employees and leadership.
• Ensure legal compliance by monitoring, communicating, and interpreting applicable HR federal, state, and company requirements, laws, and regulations.
• Assist in the performance management process, including goal setting and performance reviews.
• Provide guidance to managers and employees on performance-related matters.
• Facilitate the administration of the company’s diverse compensation programs that includes both exempt and non-exempt employees.
• Keep HR management informed and seek direction and advice from management on more complex and controversial issues.
• Conduct exit interviews and analyze data to identify trends and areas for improvement.
• Provide feedback to management based on exit interview findings.
• Facilitate the implementation of small-scale HR projects, events, and programs.
• Analyze trends and provides summary reports to management.
• Serve as a trusted HR advisor to employees and managers, providing guidance on HR-related matters.
• Stay informed about HR trends and best practices.
• Provide counsel to managers and employees regarding company policies, procedures, career development, and workplace issues.
• Advises managers on the interpretation of employment law.
• Perform other duties as needed.

Human Resources Generalist

• Assists HR function by coordinating and supporting HR processes and programs
• Supports defined functional areas within HR in all areas of administrative services and special projects as needed
• Research confidential employee data and run reports as needed
• Codes invoices and processes payment as required for defined areas of support
• Research questionable invoices as necessary
• Provides basic administrative support, i.e., maintaining calendars, scheduling meetings, arranging travel, auditing expense reports, ordering supplies/catering, answering phones, opening & distributing mail, drafting communications and presentations, etc.
• Maintains document control of forms, policies, and procedures
• Plan and coordinate HR related events
• Maintain facility organization charts and employee directory
• Review payroll/timekeeping processes
• Process forms and maintain records, including paper and electronic HR files, unemployment claims, employee service rewards, and other documents
• Provide first line of support for HR systems and processes
• Answer or refer employees to available resources for HR policy-related questions
• Receive, distribute, and complete Department of Labor unemployment-related documents
• Perform other duties as needed

Senior HR Coordinator

• Provide a variety of support such as servicing walk-in customers
• Completing sales transactions conjunction of material handling duties
• Pull/assemble customers’ orders and inventory checks
• Operate crane forklift equipment
• Maintain a safe working environment

Customer Service/Warehouse Associate

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.

• Manage a dynamic team of individuals who constantly search for creative ways to elevate the capabilities of technology systems to meet business needs
• Provide direction on staff development and training, budget management, feasibility studies, delegation, project and resources control
• Maintain effective, productive, and professional working relationships with internal and external customers, third party vendors, project management office, relationship managers, and governance organizations in accomplishing project objectives
• Contribute to the development of business application tactical plans
• Manage all aspects of development, installation, maintenance, and enhancement for mission-critical application systems for an assigned unit/area
• Develop, document, and maintain best practices, project standards, procedures, application quality objectives, and lessons learned
• Ensure that applications systems are developed in compliance with architectural standards and established methodologies and practices
• Develop and deliver training on established project standards, methodology, and quality objectives
• Proactively seek opportunities to apply technology to expanding business potential

Senior Sitecore Manager

Sales

• Provide interior design advice and product expertise
• Facilitate tile and stone selection, and project development/support
• Ensure the completion of selection/sales for all customers
• Log all client showroom visits, contact information, and detailed customer preference and selection notes
• Effectively communicate with customers and internal team members
• Report sales closures monthly
• Prospect for new business with an emphasis on Custom Builders and Residential Designers
• Make outside sales calls as needed and follow up on leads
• Maintain showroom samples and merchandising, including ordering, receiving, and maintaining models and displays
• Ship customer examples as needed to drive sales
• Maintain contact with suppliers/locally sourced vendors to keep current on design and product offerings
• Plan and host showroom tours and events for industry trade to drive customer sales
• Attend outside trade events to develop industry relationships and build brand awareness

Showroom Sales Specialist

• Develop and execute strategies to drive new business and relationships in the assigned markets.
• Recruit, train, lead, and develop associates in all areas of job-specific responsibilities.
• Clearly define goals and objectives for Showroom personnel to measure performance and regularly communicate these objectives to personnel.
• Log all client showroom visits, contact information, and customer preference and selection notes in CMT.
• Promote the showroom through all aspects of marketing/media and events, concentrating on optimizing exposure.
• Maintain and update design aid tools that help secure customer sales.
• Make outside sales calls and follow up on leads as needed.
• Responsible for the safe operations of the Gallery, including proper opening and closing of the store.
• Plan and host events to draw new customers into the Showroom.
• Maintain showroom samples and merchandising.
• Attend industry-related events to network and promote the showroom.
• Make decisions on behalf of the team within the parameters of the unit or sub-unit.
• Recommend changes to unit or sub-unit policies.
• Provide direction to the team according to established policies and management guidance.
• Oversee day-to-day work schedules and plans.
• Act as an advisor to the unit or sub-units and may become actively involved in resolving problems.
• Exercise judgment within defined procedures and policies.
• Review relevant factors to analyze situations and resolve issues.
• Perform other duties as needed.

Showroom Sales Manager

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties.
• Assists where necessary.
• Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Account Executive

• Increase Dealer product sales within assigned territory
• Improve existing business through current Dealers with a focus on the Studio Direct program
• Develop new business within the territory
• Work with Regional Sales Management and Corporate Dealer Sales Management to enhance Dealer sales, product mix, and overall profitability
• Enters all call reports within Salesforce and maintains call cadence
• Services existing Studio Direct Dealers by making sales calls, developing business relationships
• Prospects, secures and registers new Studio Direct Dealers
• Works with Studio Direct Dealers to specify Dal-Tile products on their residential new and remodel projects
• Maintains Studio Direct samples and merchandise to position our products as go to for dealer retail sales associates
• Communicates merchandising trends and competitive products to GSM

Strategic Pricing Product Manager

Sales Center Operations Manager

Assistant Manager, SSC

Senior Director, Customer Experience – Residential

Sales Center Operations Manager

Human Resources Associate – ASPIRE LDP

Human Resources Generalist

Senior HR Coordinator

Customer Service/Warehouse Associate

Sales Center Operations Manager

Senior Sitecore Manager

Showroom Sales Specialist

Showroom Sales Manager

Sales Center Operations Manager

Sales Representative