Mohawk Industries

Customer Service Representative II

Mohawk Industries

full-time

Posted on:

Location Type: Office

Location: San Antonio • Texas • United States

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About the role

  • Provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
  • Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
  • Provide customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
  • Responsible for keying in orders, processing faxes and preparation of reports.
  • Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  • Participates in special projects and performs additional duties as required.

Requirements

  • High School Diploma or GED equivalency required.
  • 3+ years call center or customer service experience.
  • Focus on customer account management preferred.
  • Prior textile industry knowledge is preferred.
Benefits
  • Company Match on 401k
  • Employee Purchase Discount
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order entryorder inquiryproduct informationorder statuspricingstock checktransportation managementreport preparation
Soft Skills
customer servicecustomer account managementeffective communicationcoordinationproblem-solving
Certifications
High School DiplomaGED