Sales Center Operations Manager V
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Seattle • Washington • United States
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About the role
- Managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
- Achieving revenue, budget, and other business objectives for each fiscal year.
- Developing business relationships with key customers within the store coverage area.
- Clearly defining goals and objectives for SSC personnel to measure performance and communicating these objectives to the staff on a regular basis.
- Providing leadership and direction in the pursuit of store objectives with employees.
- Communicating and working closely with customers to maximize market penetration and margin potential.
- Developing and implementing strategic plans to accommodate corporate goals.
- Advising customers on product selection, pricing, and sales volume and continuing to build customer relations.
- Analyzing and controlling expenditures of SSC to conform to budgetary requirements.
- Analyzing sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
- Ensuring prudent credit transactions and managing account collections.
- Participating in the planning process by providing accurate, achievable sales forecasts.
- Aligning achievements with corporate goals, standards, and objectives.
- Communicating the safety program goals and expectations and ensuring associates are properly trained in the Safety program.
- Training, leading, and developing associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
- Cross-training on all areas of SSC operations; assisting where necessary.
- Recruiting, hiring, and managing SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
- Managing store metrics to ensure performance.
- Maintaining store KPI’s to meet audit expectation requirements.
- Ensuring compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
- Performing other related duties as required.
Requirements
- HS diploma and 5+ years relevant sales experience required OR
- Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
- 4 years prior selling experience.
- Prior customer service experience is a plus.
- Minimum 2 years previous management experience.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales forecastingbudget managementperformance managementcustomer relationship managementstrategic planningdata analysisKPI managementcredit transaction managementsafety program trainingstaff recruitment
Soft Skills
leadershipcommunicationteam developmentcustomer servicegoal settinginterpersonal skillsproblem-solvingorganizational skillsperformance measurementcross-training