Claims Coordinator
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Calhoun • United States
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About the role
- Assist customers with the submission of claims, guiding them through required documentation and steps.
- Address customer concerns, troubleshoot issues, and work toward satisfactory resolution with empathy and professionalism.
- Respond promptly to customer inquiries through various channels, including phone, email, and chat.
- Work proactively to resolve customer issues and provide timely solutions.
- Coordinate communication with customers and associates.
- Coordinate the processing of customer claims, ensuring all documentation is complete and that claims are properly categorized and tracked.
- Collaborate with internal teams to ensure claims are reviewed and processed within company guidelines and timelines.
- Maintain accurate and up-to-date records of claims and customer interactions within the claims management system.
- Escalate complex claims to the appropriate parties for further investigation or decision-making.
- Perform other duties as needed.
Requirements
- Bachelor’s degree in a related field or equivalent education and/or experience
- 0-2 years’ relevant experience or equivalent education and/or experience
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
empathyprofessionalismtroubleshootingcommunicationcollaborationproblem-solvingcustomer serviceorganizationattention to detailtime management
Certifications
Bachelor’s degree