Minor Hotels Europe and Americas

DevOps Engineer

• Conception des pipelines DevOps (jobs Jenkins, tâches Gradle/MAVEN ect)
• Automatisation des processus ou des chaînes de traitement
• Participation et validation des architectures techniques cibles
• Optimisation et automatisation des déploiements applicatifs (CI/CD)
• Préparation des tests techniques pour les phases de recette
• Rédaction de la documentation technique

Développeur DevOps – Alternance

Software Engineer

• Diseñar y desarrollar agentes de IA orientados a tareas específicas (asistentes, automatización, análisis, soporte a decisiones)
• Definir flujos de razonamiento, prompts y herramientas para agentes (prompt engineering)
• Integrar agentes con APIs internas y externas
• Bases de datos
• Sistemas empresariales (ERP, CRM, aplicaciones internas)
• Implementar memoria persistente, manejo de contexto y control de estado en agentes
• Evaluar desempeño, confiabilidad y costos de los agentes en producción
• Aplicar buenas prácticas de Seguridad, Privacidad, Gobernanza de IA
• Colaborar con analistas funcionales y de procesos para identificar y priorizar casos de uso
• Documentar agentes, flujos y decisiones técnicas
• Participar en pruebas, despliegue y mantenimiento de agentes en entornos productivos

AI Agent Builder – Developer

Collections

• Managing O2C cases: billing corrections, unapplied cash, short pays, disputes, high risk overdue items;
• Analyzing recurring issues and recommending corrective or preventive actions and maintaining and updating SOPs, work instructions and process documentation;
• Preparing operational reports such as aging, dispute logs, reconciliation summaries and supporting audits, control checks, and compliance requirements;
• Acting as the escalation point for internal teams and clients also performing detailed account reconciliations and ensuring accuracy of customer financial data;
• Collaborating with Sales, Finance, Customer Service, and Logistics to resolve cross functional issues;

C2C Collections Process Expert, Italian

C2C Collections Process Expert, French

ServiceNow

• Translate business requirements into technical designs and user stories; estimate, plan, and prioritize work across the team.
• Design, develop, and enhance ServiceNow Project and Portfolio Management (PPM) capabilities including Demand, Project, Program, Resource, Financial, and Portfolio Management.
• Configure and customize SPM/PPM data models, workflows, business rules, UI policies, client/server scripts, and integrations.
• Implement Agile Development functionality within ServiceNow, supporting releases, sprints, and backlog management.
• Implement automations and workflow orchestration to reduce manual effort and improve quality/SLA compliance.
• Design and build integrations using REST/SOAP, IntegrationHub spokes, web services, and events; ensure observability, error handling, and retries.
• Automate portfolio and project workflows to improve governance, transparency, and delivery efficiency.
• Ensure data quality and alignment across PPM, CMDB, APM, and Agile modules.
• Perform health scan remediation, performance tuning, and governance guardrails (naming, update set hygiene, code reviews).
• Enforce role based access and admin controls across Dev/QA/Prod; support least privilege and impersonation workflows as needed.
• Support continuity activities (clones, backups, AHA/AUTO AHA awareness for change planning) and post implementation testing of integrations.
• Mentor developers, conduct peer reviews, and uphold coding standards (Glide/JS, Script Includes, BRs, ACLs, UI Policies, Flow Designer).
• Advise on testing approach. Prepare test cases, automate and execute them.
• Support release of developed solutions across environments using Release and Change Management procedures.
• Partner with Enterprise Architecture and customer teams on design decisions, roadmaps, and cross program dependencies.
• Triage and resolve incidents/problems; deliver day to day service requests; own root cause and prevention.
• Prepare runbooks, TSD/RSDD contributions, and operational handoffs; align to MSI program documentation standards.

ServiceNow Developer

Solutions Engineer

• As a Integration MuleSoft Architect - Architect on projects, owning integration design under the guidance of senior or lead architects
• Translates business and functional requirements into well-structured technical designs
• Ensures solutions adhere to established architecture standards and patterns
• Serves as a technical escalation point for developers during implementation
• Solid understanding of core architectural concepts for MuleSoft implementations

Managing Solution Architect

• Contribute and lead developers within project teams to deliver technology innovation through ServiceNow implementation, developing enhancements, integrating systems, and providing operational support.
• Translate business requirements into technical designs and user stories; estimate, plan, and prioritize work across the team.
• Configure and develop ServiceNow modules (Service Requests, SWLC, BCM, VR), Survey Assessment and custom apps; adhere to platform best practices.
• Implement automations and workflow orchestration to reduce manual effort and improve quality/SLA compliance.
• Design and build integrations using REST/SOAP, IntegrationHub spokes, web services, and events; ensure observability, error handling, and retries.
• Build and maintain a sustainable CMDB, discovery patterns, and data model (CSDM aligned) for reliable service mapping and reporting.
• Collaborate on data architecture, PA/KPI definitions, and reporting required by MSI/DIR stakeholders.
• Perform health scan remediation, performance tuning, and governance guardrails (naming, update set hygiene, code reviews).
• Enforce role based access and admin controls across Dev/QA/Prod; support least privilege and impersonation workflows as needed.
• Support continuity activities (clones, backups, AHA/AUTO AHA awareness for change planning) and post implementation testing of integrations.
• Mentor developers, conduct peer reviews, and uphold coding standards (Glide/JS, Script Includes, BRs, ACLs, UI Policies, Flow Designer).
• Advise on testing approach. Prepare test cases, automate and execute them.
• Support release of developed solutions across environments using Release and Change Management procedures.
• Partner with Enterprise Architecture and customer teams on design decisions, roadmaps, and cross program dependencies.
• Triage and resolve incidents/problems; deliver day to day service requests; own root cause and prevention.
• Prepare runbooks, TSD/RSDD contributions, and operational handoffs; align to MSI program documentation standards.

Senior ServiceNow Developer – Platform

Architect

• Empowered to shape your career in the way you’d like
• Support and inspire a collaborative community of colleagues around the world
• Help leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
• Designing and implementing WebMethods architecture
• Leading and mentoring distributed delivery teams
• Leading technical workshops and design sessions
• Participation in pre-sales and technical proposal development

WebMethods Integration Architect

Customer Support

• Confer with customers by telephone, fax or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders
• Supports requests from sales team, as communicated via CRM, email to phone for customers
• Use tools within MDG and SAP to fully set up business partners for use within order system
• Issue quotes on available products and process PO’s once received.
• Determine and communicate the appropriate components of product pricing as allowed.
• Compute price, discount and gather other data related to final invoice
• Confers with planning, quality control or logistics to expedite or trace missing or delayed shipments
• Receives customer material complaints, records basic complaint information and transmits it to the Quality Assurance for investigation
• Review and audit orders daily to verify information as requested by customer

Customer Service Representative

QA Engineer

• Develops and implements engineering solutions to address complaints and product feedback related to manufacturing and non-manufacturing processes
• Assess processes and products to solve and respond to quality issues
• Evaluate and implement solutions allowing an optimal Quality Assurance and Preventive Quality
• Lead the corresponding core teams, to drive initiatives as result of customer complaints
• Provide technical support for Quality Systems and solve quality issues, often implementing cost-saving measures and high-quality standards
• Communicate with customers to provide or request information related to their complaints in order to retrieve the necessary details to resolve the issues effectively
• Provide support for Quality Sustaining Engineering activities when it is required
• Drive statistical analysis and tools like DOE and Minitab to identify quality issues trends and improve processes

Quality Engineer II

• In your role as Process Developer (m/f/d), you will act as project manager for the development of new processes in the area of rolling for thin foils and be responsible for project planning and management, coordination of project teams, and liaison with suppliers and service providers.
• Development and optimization of rolling and other manufacturing processes for production.
• Evaluation of new technological solutions and execution of feasibility studies, as well as analysis and assessment of manufacturing processes with respect to economic and technical improvements.
• Conduct root-cause analyses of equipment and processes and provide technical support to manufacturing areas in the event of equipment failures or quality issues.
• Planning of production transfers and implementation of improvement projects.
• Preparation and revision of technical documentation, handling of quality notifications and special approvals, and documentation of process workflows.

Process Developer

Financial Planning and Analysis

• Driving business results by providing relevant commercial and financial insights
• Liaise with global business services teams around the world to ensure financial delivery in Taiwan and Hong Kong
• Drive financial priorities through engagement with Taiwan Cluster Leadership team, as well as providing insight on financial priorities to the wider organization
• Ensuring financial aspects involved in business decisions are accurately weighed in the decision-making process, and marketing aspects are weighed in financial decision-making process
• Ensure rigorous and proactive financial insights are provided to achieve optimal resource allocation based on strategic direction and market realities
• Ensure all resources are allocated according to key business priorities and resource availability
• Ensures innovative ways of working to be adopted such as inventing creative analysis frameworks, automating manual works, eliminating redundant/no-value-added works to increase company’s overall effectiveness and efficiency
• Ensures opportunities identified and fulfilled for the improvement of Marketing and Finance processes, information systems, and procedures in line with business development

Commercial Finance Manager

• Garantizar que la operación de distribución se lleve a cabo conforme lo establecen las políticas y procedimientos de BAT
• Realizar diariamente auditorías de: Inventario, Cartera y Estado de cuenta
• Conciliar diariamente estados de cuenta de Representantes de Ventas versus depósito bancario
• Dar seguimiento a la gestión de cobranza realizada por los Representantes de Ventas

Finance Intern

Manager

• Ensures all programs reflect thorough application / understanding of policies, procedures and corporate and regulatory standards.
• Ensures compliance with safety, housekeeping and product quality standards and ensures regulatory and ISO (or similar certifications if required) requirements are met.
• Manage production or maintenance activities to meet production demand, quality and cost requirements.
• Provide strong leadership by setting clear expectations, monitoring performance, and driving continuous improvement.
• Foster a high ‑ performance, collaborative culture through coaching, development, and effective change management.
• Use sound judgment to align decisions with business needs, leverage best practices, and contribute to business case development.
• Support implementation of programs to ensure compliance with Company EHS polices Company Safety Rules and regulatory requirements
• Implement programs to support achieving Company EHS and ESG objectives
• Responsible for operational integration of EHS programs that result in reduction of health & safety risk and environmental impacts
• Understand responsibilities for compliance with regulatory requirements and Company standards
• Complete EHS-required training and participate in EHS programs as required by assigned site/role (e.g., PULSAR safety observation program, Safety Triggers).
• Immediately report all injuries and illnesses and participate in investigations and development of corrective actions
• Drive and support IWS implementation by executing key pillar activities, including DDS drumbeat, breakdown elimination, defect handling, maintenance planning and scheduling, equipment ranking, lubrication, spare parts management, 6S for shop tools and supplies, and AM pillar support.

Lead Manager, Manufacturing – Maintenance

Account Manager

• Achieves commercial sales and growth objectives within territory assignment in support of Division, Region, and Company goals
• Develops a local strategy and business plan for meeting individualized territory objectives, including identifying, analyzing, prioritizing, and targeting existing and potential retail outlets within geographic territory for product sales opportunities
• Develops strategy for product and Point of Sale (POS) material placements to optimize sales and market visibility
• Achieve customer/consumer engagement skills certification and consistently demonstrate mastery within Territory
• Builds client willingness and capability to collaborate with the Company on key business fundamentals and drivers to accelerate the transformation of the tobacco industry, and to increase market share
• Develops and maintains business relationships with local chains and distributors to increase sales and promote Reynolds brands through personal correspondence and influence, retail visits and presentations
• Sell/execute the 5Ps of presence, pricing, promotion, product, and personal selling to customers and adult nicotine consumers
• Analyses territory to identify and negotiate contracts with new retail customer opportunities
• Collaborates with Division Manager on territory-specific customer and sales planning, company product initiatives, and improving market share within the territory