Minor Hotels Europe and Americas

C2C Collections Process Expert, French

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Bucuresti • Romania

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Job Level

Junior

Tech Stack

ERP

About the role

  • Managing O2C cases: billing corrections, unapplied cash, short pays, disputes, high risk overdue items;
  • Analyzing recurring issues and recommending corrective or preventive actions and maintaining and updating SOPs, work instructions and process documentation;
  • Preparing operational reports such as aging, dispute logs, reconciliation summaries and supporting audits, control checks, and compliance requirements;
  • Acting as the escalation point for internal teams and clients also performing detailed account reconciliations and ensuring accuracy of customer financial data;
  • Collaborating with Sales, Finance, Customer Service, and Logistics to resolve cross functional issues;

Requirements

  • Minimum 6 months of O2C experience, covering billing, collections, cash application, and account reconciliation;
  • Good command of spoken and written English and French - minimum B2 level;
  • Solid understanding of accounting principles and internal controls;
  • Strong analytical and problem solving skills and excellent communication and stakeholder management abilities;
  • Proficiency with ERP systems (SAP preferred) and reporting tools;
  • Excel advanced/medium knowledge is a plus and ability to train, coach, and guide colleagues;
Benefits
  • Flexible and dynamic work environment involving teams spread across different global locations;
  • Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
  • Access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
  • Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
O2Cbillingcollectionscash applicationaccount reconciliationaccounting principlesinternal controlsanalytical skillsproblem solvingreporting
Soft Skills
communicationstakeholder managementcollaborationtrainingcoachingguiding