Minor Hotels Europe and Americas

Quality Engineer II

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Cartago • Costa Rica

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Develops and implements engineering solutions to address complaints and product feedback related to manufacturing and non-manufacturing processes
  • Assess processes and products to solve and respond to quality issues
  • Evaluate and implement solutions allowing an optimal Quality Assurance and Preventive Quality
  • Lead the corresponding core teams, to drive initiatives as result of customer complaints
  • Provide technical support for Quality Systems and solve quality issues, often implementing cost-saving measures and high-quality standards
  • Communicate with customers to provide or request information related to their complaints in order to retrieve the necessary details to resolve the issues effectively
  • Provide support for Quality Sustaining Engineering activities when it is required
  • Drive statistical analysis and tools like DOE and Minitab to identify quality issues trends and improve processes

Requirements

  • Bachelor's degree or completion of certification in industrial engineering or similar career
  • Strong analytical skills, demonstrated through their ability to perform problem solving analysis
  • Experience identifying root causes for quality issues and process improvements
  • Advanced English level (verbal and writing)
  • Leading of multidisciplinary working groups
  • Knowledge of troubleshooting tools
  • Good personal relationships
  • Attention to details
  • Use of Microsoft Office, SAP knowledge
  • Use of statistical and Quality tools, Problem-Solving, among others.
  • Certified on ISO 13485:2016 and/or 9001:2015 standards.
  • +2 years of experience in Manufacturing Industry
  • 0-3 years of experience in Medical Industry.
Benefits
  • Competitiveness in the labor market
  • Continuous improvement of product quality and operational efficiency
  • Effective customer communication
  • Regulatory compliance
  • Timely resolution of customer complaints
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
statistical analysisproblem solvingroot cause analysisquality assurancepreventive qualityprocess improvementtroubleshootingquality toolsDOEMinitab
Soft Skills
analytical skillscommunicationleadershipattention to detailinterpersonal skills
Certifications
ISO 13485:2016ISO 9001:2015