Translate business requirements into technical designs and user stories; estimate, plan, and prioritize work across the team.
Design, develop, and enhance ServiceNow Project and Portfolio Management (PPM) capabilities including Demand, Project, Program, Resource, Financial, and Portfolio Management.
Configure and customize SPM/PPM data models, workflows, business rules, UI policies, client/server scripts, and integrations.
Implement Agile Development functionality within ServiceNow, supporting releases, sprints, and backlog management.
Implement automations and workflow orchestration to reduce manual effort and improve quality/SLA compliance.
Design and build integrations using REST/SOAP, IntegrationHub spokes, web services, and events; ensure observability, error handling, and retries.
Automate portfolio and project workflows to improve governance, transparency, and delivery efficiency.
Ensure data quality and alignment across PPM, CMDB, APM, and Agile modules.
Perform health scan remediation, performance tuning, and governance guardrails (naming, update set hygiene, code reviews).
Enforce role based access and admin controls across Dev/QA/Prod; support least privilege and impersonation workflows as needed.
Support continuity activities (clones, backups, AHA/AUTO AHA awareness for change planning) and post implementation testing of integrations.
Mentor developers, conduct peer reviews, and uphold coding standards (Glide/JS, Script Includes, BRs, ACLs, UI Policies, Flow Designer).
Advise on testing approach. Prepare test cases, automate and execute them.
Support release of developed solutions across environments using Release and Change Management procedures.
Partner with Enterprise Architecture and customer teams on design decisions, roadmaps, and cross program dependencies.
Triage and resolve incidents/problems; deliver day to day service requests; own root cause and prevention.
Prepare runbooks, TSD/RSDD contributions, and operational handoffs; align to MSI program documentation standards.

Requirements

US Citizen or Green Card Holder required per ITAR
5–8+ years hands on ServiceNow development with a track record of end-to-end delivery in enterprise environments.
Strong JavaScript/Glide skills; proficiency with Business Rules, Script Includes, UI Actions/Policies, Client Scripts, Scheduled Jobs, and Flow Designer.
Deep expertise in configuring ServiceNow platform and automation.
Proven experience integrating ServiceNow with third party systems via REST/SOAP and IntegrationHub; familiarity with authentication (OAuth, Basic, MTLS).
Hands on instance upgrades/patching and platform hardening; excellent understanding of update sets, app repos, and scoped apps.
Working knowledge of ITIL processes and Agile/Scrum delivery.
Excellent communication and stakeholder management; ability to lead technical discussions with architects, product owners, and operations.
Customer centric mindset and ownership of outcomes (SLA adherence, stability, and maintainability).
ServiceNow Certified System Administrator (CSA) (highly desired); CIS – ITSM/SPM, CAD, or micro certs (e.g., Agile & Test Management, Predictive Intelligence).
Experience with financial management, resource management, and capacity planning.
Exposure to Generative AI features (Now Assist) governance and enablement.
Familiarity with performance tuning and health scan remediation in high scale instances (e.g., PA tuning, indexing, integration throttling).
Knowledge of change and release practices around data center activities.
ServiceNow Studio, Update Sets/App Repository, Scope Apps, Flow Designer/IntegrationHub.
REST/SOAP APIs, Webhooks, OAuth 2.0, MID Server, Discovery.
Git based source control and CI/CD (preferred); test automation frameworks (ATF).

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow developmentJavaScriptGlideBusiness RulesScript IncludesUI ActionsClient ScriptsFlow DesignerREST APIsSOAP APIs

Soft Skills

communicationstakeholder managementleadershipcustomer centric mindsetownership of outcomes

Certifications

ServiceNow Certified System Administrator (CSA)CIS – ITSMCIS – SPMCAD