MillenniumSoft Inc

Business Analyst

• Supports the GCS organization through leading and contributing to people, process, and technology projects utilizing analytic skills
• Utilizes Six Sigma methodologies, functional knowledge, and business acumen to improve customer satisfaction and reduce inefficiencies
• Conducts analytics and visualization to analyze trends and communicate functional customer experience (CX) data
• Collaborates with team to review KPIs, tracks and trends results, and creates business cases for strategic initiatives
• Develops business cases for continuous improvement projects
• Identifies and monitors key measures to ensure project success and prepares project status reports
• Provides regular updates on OSAT and other key CX drivers
• Communicates and interprets improvement opportunities demonstrated by data analysis
• Influences and effectively manages change adoption strategies related to CX strategy and analytics
• Supports the development of presentations that deliver succinct recommendations to management team.

Business Process, Operational Analyst

• Actively partner with the Procurement Business Leaders, Subject Matter Experts (SMEs) and TGS teams to understand strategic priorities and complete the associated work deliverables/projects to advance those objectives.
• Develop a deep knowledge of the Procurement function, including key driver goals, short- and long-term roadmaps, key projects, and personnel.
• Establish and earn value-adding, partner relationship maturity for yourself and for the entire TGS function.
• Partner with the Procurement team and SMEs to plan new joint initiatives, evaluate proposals, and determine how they fit into roadmaps and priorities.
• Identify and define new opportunities to leverage technology and/or process re-design to advance business strategies that directly contribute to driving revenue growth, cost optimization and/or risk mitigation and compliance.
• Develop strategies for optimal deployment and adoption of new technology capabilities, services and solutions across the business and/or the end-customers.
• Work with other TGS business partner teams and external partner teams to define, document, analyze and prioritize existing and emerging business requirements.
• Complete the projects/improvements/deliverables needed to implement technology, processes, or services to meet business requirements including the documentation, testing and implementation.
• Work with and facilitate TGS’ partner teams to ensure delivery provides the desired outcomes.
• Work with other TGS Business Partners and TGS’ Core Areas of Delivery to ensure that solutions are not siloed and that they are informed by, and are integrated with, BD’s enterprise roadmaps.
• Execute projects and report progress, including consistent and effective communication, change management impact analysis, readiness and effectiveness, cutover and go-live support. This includes managing escalation and mitigating risk.
• Measure and communicate value realized on a periodic basis through defined and agreed upon metrics and supporting analysis.
• Serve as a continuous connector. Energized by a role that is focused on partnership and facilitation. Operates through the lens of what can we do to simplify and improve things.
• Coordinate and support resolution of critical tickets.

Business Partner Analyst, Procurement

• Facilitating requirement gathering for the governance.
• Act as an intermediary between the business partners, system vendors and GRC Team.
• Elicit requirements using interviews, process flow diagrams, user stories and business analysis.
• Act as a liaison between the GRC team and business partners using advanced communication skills to elicit, document, analyze and validate requirements.
• Proactively communicate and collaborate with manager and project manager to analyze user need and functional requirements and deliver the following artifacts as needed: (Requirement Document, user stories. Product backlog and process flow diagrams acceptance criteria)
• Partner with project stakeholders from gathering requirements, creating user stories, overseeing feature prototypes, testing features, and conducting user acceptance Testing.

Business Analyst – Agile, Story Writing

• Facilitating requirement gathering for the governance risk and compliance (GRC) use cases
• Act as an intermediary between the business partners, system vendors and GRC Team
• Elicit requirements using interviews, process flow diagrams, user stories and business analysis
• Act as a liaison between the GRC team and business partners using advanced communication skills to elicit, document, analyze and validate requirements
• Proactively communicate and collaborate with manager and project manager to analyze user need and functional requirements and deliver the following artifacts as needed: (Requirement Document, user stories. Product backlog and process flow diagrams acceptance criteria)
• Partner with project stakeholders from gathering requirements, creating user stories, overseeing feature prototypes, testing features and conducting user acceptance Testing

Business Analyst, GRC Experience Required

Analyst

• They must be competent with computer systems and modern software, including Microsoft Office
• They must have good communication skills and be able to adequately manage frequent phone calls, IM’s, emails and in-person meetings.
• They must be proficient in math, ideally able to perform margin analyses and review deal financials.
• This position supports the quote creation and pricing process for the MMS Infusion business of client.
• Support the regional MMS sales contracts lifecycle including provision of lead information (from internal data), quote generation, and approval
• Collaborate closely with the sales team to create a profitable sales contract and ensure proper documentation is presented and executed
• Support and participate on process improvement projects (templates, standard terms, system updates, etc.) to drive operational efficiencies and standardization throughout the organization
• Be accountable for goals and KPIs (e.g., quote cycle time)

Bus Metrics Analyst

Human Resources

• Collaborates with internal/external resources to support the administration of the Company’s Health & Welfare and Leave of Absence programs as required.
• Works directly with outside vendors on daily transactions, special projects, and issue resolution.
• Document and maintain key processes, procedures, and guides for benefit plans administration.
• Research and provide CIC tier 1 with technical tier 2 support and guidance on the Benefit Administration programs and processes (respond to and resolve increasingly complex issues).

Benefits/LOA Specialist

• Create, oversee and enforce the system’s global governance processes to include content management, posting and archiving.
• Work with global, regional and local HR associates from Centers of Excellence, businesses, functions, regions and operations as well as representatives from other functions in the company to ensure portal content is complete, comprehensive, user-friendly, branded and organized
• Ensure the information that associates want and need to know is located on the portal. This includes working with content owners to get content created and added to the site.
• Ensure new/modified content is properly edited, proofread and/or translated.
• Ensures information on the portal is easy to understand and use by associates at all levels by looking at it from their perspective and conducting focus groups/surveys.
• Identify and implement the most effective method to convey the information (videos, links, checklists, user guides, desktop procedures, calendars, polls, banners, etc.)
• Maintain a consistent look and feel throughout the portal and ensure compliance with client identity requirements. This includes templates, graphic design/images, banners and layouts are consistent.
• Ensure portal content is structured in a way that information can be easily navigated and found by users of all levels.
• Ensure internal and external links are maintained.
• Ensure portal is based on user type and location including language translation work closely with the technical team to identify and fix site problems that arise and to stay abreast of, select, implement and apply system/feature upgrades and enhancements
• Optimize and analyze portal and case management utilization and success using new technologies and tools.
• Suggest and consider enhancements based on customer and HR feedback as well as portal and case management analysis
• Track, report, analyze and respond to metrics that measure reach and effectiveness and identify opportunities for improvement.

Content Management Analyst

General

• Manage activities and procedures associated with product complaints
• Support customer communication via email and phone
• Maintain complaint files and customer responses
• Additional responsibilities as delegated by the Complaint Manager

Complaints Management Specialist – Entry Level

Investigator

• Transcribe data to files in a complaint handling system.
• Open new files, link files together, and enter approved investigation data.
• Transfer complaint data into regulatory reports for submission.
• Run queries of upcoming regulatory reports needed for regulatory agencies.

Complaints Handling Investigator – Entry Level

• Calculate sales commissions according to sales compensation plans and policies, ensuring commission and bonus calculations are done accurately and in a timely manner.
• Update sales compensation system with actual sales results, individual quotas, employee information, and compensation plan information.
• Answer and resolve commission questions and issues from their assigned Sales team.
• Provide support and ad hoc reports for senior team members.
• Build and maintain annual compensation plan models within the Xactly Incent compensation system.
• Validating sales data for accuracy and consistency with the Compensation Program guidelines, as defined in the annual planning process and the Comp Plan T&Cs.
• Assisting with the distribution of individual Compensation Plans and collection of their plan agreements.

Compensation Specialist, Sales Commission, Xactly System

• Reporting to the Sr Manager- Incentive Compensation, the main function of Analyst, IC Administration is to timely and accurately process sales incentives for the various sales team across US Region.
• This includes administering compensation plans and creating/updating logic in the Xactly Incent compensation system, working with business partners to obtain crucial data for processing, diligently working with HR to meet deadlines and track new hires/terms, generating revenue reports through reporting tools such as QlikView necessary for monthly processing, working with complex formulas in Excel, and providing excellent service by resolving/researching rep’s inquiries in a timely manner.
• Calculate sales commissions according to sales compensation plans and policies, ensuring commission and bonus calculations are done accurately and in a timely manner.
• Update sales compensation system with actual sales results, individual quotas, employee information, and compensation plan information.
• Answer and resolve commission questions and issues from their assigned Sales team.
• Provide support and ad hoc reports for senior team members.
• Build and maintain annual compensation plan models within the Xactly Incent compensation system.
• Validating sales data for accuracy and consistency with the Compensation Program guidelines, as defined in the annual planning process and the Comp Plan T&Cs.
• Assisting with the distribution of individual Compensation Plans and collection of their plan agreements.

Compensation Specialist

Compensation Analyst

Communications

• Develop communications and change management strategy and plan
• Create end user training strategy and materials
• Documentation of end user impacts
• Socialization strategy, materials, and content

Communication Specialist

Cloud Engineer

• Participate in all aspects of agile software development of cloud-native modular components, including design, testing, implementation, deployment, and production support.
• Drive agile development methodologies, adhering to best practices and pursuing continued learning opportunities.
• Guide designing and building end-to-end systems optimized for performance, scale, and reliability.
• Ensure application performance, uptime, and scale.
• Maintain high standards for code quality and application design.
• Develop deployment automation using DevOps principles.
• Work with source code management tools (e.g. GitHub) and work tracking tools (e.g. Jira).
• Collaborate across time zones via MS Teams, GitHub PR comments, and online documentation.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

Cloud SaaS Developer

Research Analyst

• Ensure clinical trials are conducted and reported in accordance with all applicable regulatory requirements.
• Provide cross functional operational support throughout the study lifecycle, investigating data or documentation discrepancies and contributing to process improvements that reduce recurrence during study conduct and closeout
• Support and coordinate study start up activities, including tracking site readiness, managing essential document collection, and communicating with sites regarding planning and logistics for Site Qualification Visits (SQVs) and Site Initiation Visits (SIVs).
• Perform remote monitoring visits (qualification, initiation, interim monitoring, close-out) and complete reports as per study monitoring plan
• Support, interface, and collaborate with site personnel, IRBs/ECs, contractors/vendors, and cross-function company personnel
• Build and maintain strong working relationships with internal partners (Clinical Operations, Regulatory Affairs, Quality, R&D) and site personnel (Investigators, CRCs, research nurses) to support enrollment, data quality, and site performance.
• Assist with any site remediation activities, as applicable
• Complete and maintain relevant global Medical and Clinical Affairs, BU-specific, and study-specific training
• Assist in identifying opportunities and proposing solutions to improve process efficiency within and across related functional areas