MillenniumSoft Inc

Medical Science Liaison

• Lead scientific and clinical support for Waters Advanced Diagnostics’ automated identification, antimicrobial susceptibility testing, and resistance-related solutions.
• Execute strategic scientific, educational, and external engagement activities aligned with Medical Affairs objectives and business priorities.
• Conduct scientific exchange with clinical microbiologists, laboratory directors, infectious disease clinicians, pharmacists, antimicrobial stewardship leaders, infection prevention stakeholders, and hospital decision-makers.
• Support KOL identification, engagement, and relationship development through advisory boards, scientific meetings, educational initiatives, investigator interactions, and compliant Medical Affairs activities.
• Develop and deliver scientific education for external stakeholders and internal cross-functional teams.
• Translate IDAST performance characteristics and workflow advantages into clinical and operational relevance for antimicrobial optimization, resistance reporting, stewardship strategy, and hospital decision-making.
• Monitor and communicate scientific literature, competitive developments, resistance trends, susceptibility-testing practices, and changes in the infectious disease and stewardship landscape.
• Collaborate with Medical Affairs, Clinical Affairs, Commercial, Market Access, and other internal partners on field medical strategy, scientific communication, and evidence generation.
• Capture field insights on unmet needs, evidence gaps, implementation barriers, customer perceptions, and resistance/stewardship priorities.

Medical Science Liaison – Infectious Disease, Clinical Microbiology, Pharma D Degree

QA Engineer

• Responsible for assisting in the implementation and monitoring of customer product complaints.
• This position is responsible for reviewing and processing the customer product complaint record, ensuring documentation compliance to established and formalized procedures.
• Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
• Normally receives general instructions on routine work assignments, detailed instructions on new assignments.
• Can perform work assignments independently with minimum supervision.
• Requires considerable computer data entry.
• Reviews and processes customer product complaints daily.
• Reviews data between multiple databases and exported spreadsheets.
• Interface with multiple functions and departments.
• Performing tasks, of moderate complexity, within planned schedules and timelines.
• Contributes to the completion of milestones associated with specific projects.
• Ensures discrepancies are corrected and properly documented in the complaint quality record as well as monitoring systems (example: SharePoint or excel).
• Interacts effectively in various levels of the organization.
• Verifies work done by peers.
• Provides guidance to Associates or other functions to ensure compliance to Quality System Requirements.
• Keeps abreast of the basic requirements for compliance in own area of work and complies with those requirements.
• Participates as required in training on regulatory issues affecting own area of work.
• Brings regulatory compliance questions/issues to the attention of management.
• Follows establish BDB procedures assigned in their training system.
• Participates in problem solving as needed.
• Reports quality issues to Manager, QA.
• Can work effectively in multiple complaint management systems.
• Performs other related duties and assignments as required.

Quality Assurance Technician I

Payroll

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Payroll & Time Country Analyst

Customer Support

• Assist regional Marketing Department with all aspects of backorder management
• Weekly Backorder Reporting
• Creation and Circulation of Customer Letters re: backordered products
• Sales Force, Supply Chain, and Customer Service Liaison re: customer order inquiries and substitute products
• Emergency escalation allocation and portal maintenance
• Tracking global allocation quantities vs. projected allocations

Marketing Manager – Supply Chain, Customer Service

Nurse

• Perform sample collection including throat and nasopharyngeal swabs from healthy volunteers
• Prepare sample-collection kits for self-collected samples by sample donors
• Send recruitment/scheduling emails to potential study participants
• Pickup and drop off new and used kits from designated spots
• Reconcile used kits with collection logs for proper documentation
• Add notes to collection logs based on findings
• Communicate with subjects for documentation corrections
• De-identify samples and store them as required
• Input data from collection activities into ASCP electronic database
• Track and file relevant documents for records in study binders

Licensed Practical Nurse, Licensed Vocational Nurse

Project Manager

• Coordinate logistics of program training.
• Maintain calendar and track participants attendance.
• Ensure timely delivery of training materials.
• Act as subject matter resource for program questions.
• Provide support to participants for attendance and logistics.
• Maintain required employee training records.

Learning & Development Project Coordinator

Analyst

• Identify exposures to Client sensitive information through forensic data acquisition
• Data collection from various platforms
• Forensic analysis, media preservation, restoration and conversion services
• Work with a high degree of independence and effectively interact with associates from entry level tech to Executive Vice Presidents
• Conduct investigations in sensitive cases
• Report on and present findings to business partners
• Develop solutions to improve efficiency in technical processes
• Analyze forensic artifacts
• Provide fact-based reports to various levels of the organization in a fast-paced environment
• Accountable for setting your own work direction and completing investigations
• Properly acquire, preserve and process electronic data to industry standards
• Perform forensic analysis on various devices
• Produce quality evidence-based reports as necessary
• Cyber incident triage and forensics evaluation for cyber threats
• Interface effectively with key relationships such as Security Operations, Legal, and HR
• Evaluate risk based on questionnaires and draft reports
• Conduct interviews and provide appropriate reports to key stakeholders which summarize the findings
• Deliver investigation recommendations and reporting by collecting, evaluating and disseminating accurate and timely intelligence information to appropriate managers
• Assist with additional projects as needed

Investigation & Forensic Analyst

• Provides Project Management support for assigned medium to large sized projects
• Successfully planning, executing and delivering one or more concurrent medium/large projects
• Takes ownership for delivering project objectives and deliverables
• Drives project execution within established scope, schedule, resource and quality requirements
• Define, communicate and deliver project scope, goals and deliverables
• Creating and organizing project work, required documents and deliverables for validation and compliance traceability
• Creating a project governance process
• Identifying the resources required to successfully complete the objectives of assigned projects
• Leading project teams in accordance with established EPMO and BD project management methodologies
• Provides timely and effective project communications
• Identifying and reporting risks and planning appropriate mitigation activities
• Creating management reports and presentations to keep project sponsor and other leaders and stakeholders up to date
• Manages project risks and issues, ensuring their timely mitigation and resolution
• Planning and executing change management activities related to each assigned project
• Supports EPMO management in refining project management practices

EPPM Project Manager

• Lead medium to large sized projects from initiation to completion
• Collaborate with project sponsors and stakeholders to define project goals
• Manage project execution, ensuring scope, schedule, and quality requirements are met
• Create governance processes and project documentation
• Provide timely communications and status updates to stakeholders

EPMO Project Manager – Senior Level

• Provide project management support for assigned projects
• Collaborate with business leaders to define objectives
• Manage multiple concurrent projects and deliver on time
• Lead project teams and ensure adherence to project management methodologies
• Create project governance processes and documentation
• Identify and mitigate project risks
• Communicate project status to stakeholders
• Mentor junior project managers and team members

Senior EPMO Project Manager

Software Engineer

• The Instructional Design Consultant (IDC) is a key contributor to the success of the Education Services team.
• This position is responsible for the design, creation, and maintenance of innovative learning solutions to enhance product education for our high-tech medication management solutions.
• The IDC functions as a strategic business partner to understand performance needs and organizational constraints/requirements to determine innovative learning solutions.
• The IDC is responsible for relationship management with their key business partners on product use, installation, support, and service for several products.
• The IDC executes on key driver components of Education Services strategy for associates and customers.

Digital Learning Developer – Regulated Industries

• Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities
• Obtain necessary information, attempt to resolve the incident, or escalate if necessary
• Delegate pending call-backs to appropriate Customer Support Specialist tiers
• Document client’s name, concerns/complaints, facility, and phone number before escalating tickets
• Follow necessary Customer Support protocols
• Interact with customers in a professional and enthusiastic manner via verbal and written communication
• Promptly answer support calls, document, and transfer with a high level of urgency
• Accurately document client interaction in a professional manner
• Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment
• Resolve open tickets and communicate resolution to the client to confirm satisfaction
• Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
• Support the field implementation team to successfully complete installations
• Coordinate and execute the shipment of parts and supplies to customers

Customer Support Specialist – 2nd Shift PST, OS log, Customer Support Exp

• Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities
• Obtain the necessary information, attempt to resolve the incident, or escalate if necessary
• Document the client’s name, concerns/complaints, facility, and phone number before escalating tickets
• Follow necessary Customer Support protocols
• Interact with customers in a professional and enthusiastic manner via verbal and written communication
• Promptly answer support calls, document, and transfer with a high level of urgency
• Accurately document client interaction in a professional manner
• Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
• Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment
• Resolve open tickets and communicate resolution to the client to confirm satisfaction
• Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
• Support the field implementation team to successfully complete installations
• Coordinate and execute the shipment of parts and supplies to customers

Customer Support Specialist – Entry Level

• Provide effective customer service for all external Liberator Medical Supply, Inc. customers
• Provide timely and accurate information to customers regarding their order status and/or product information requests
• Process customer orders/changes according to established department and intra-departmental policies
• Process customer returns according to established department policies
• Work closely with the Medical Billing department to resolve disputed Billing charges
• Document customer calls within the organizations propriety software systems

Customer Service Representative, EST Time Zone

• Provide effective customer service for all external Liberator Medical Supply, Inc. customers
• Provide timely and accurate information to customers regarding their order status and/or product information requests
• Process customer orders/changes according to established department and intra-departmental policies and procedures
• Process customer returns according to established department policies and procedures
• Work closely with the Medical Billing department to resolved disputed Billing charges
• Provide timely feedback to Customer Service Management regarding service failures or customer concerns
• Documenting customer calls within the organizations propriety software systems
• Effectively overcoming objections relative to customer cancellations and management escalations
• Communication of Liberator Medical Supply's Mission and Core values through an expression and communication of Care and Appreciation to all customers
• Partner with Sales Representatives to meet or exceed customer service expectations
• Daily review of the Contact Delivery Exception Reports for Fedex, UPS, and USPS
• Daily review of the dropped call list
• Monitoring Customer Service Rush Board and communicating with operations