Customer Support Specialist – 2nd Shift PST, OS log, Customer Support Exp

MillenniumSoft Inc

Customer Support Specialist providing inbound support for medical device clients during 2nd shift. Handling calls from healthcare entities and escalating issues as needed.

Posted 7/31/2026contractRemote • California • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem resolution in a high-pressure environment. Proficient in documenting client interactions and managing support tickets while collaborating with internal teams.

Highest-signal resume keywords

Customer Support ExperienceVerbal Communication SkillsWritten Communication SkillsTicket ResolutionApplication and OS Log Review

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Customer Service SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Internal Support Applications

Industry Keywords

Healthcare EntitiesIncident ResolutionCall ManagementEscalation ProtocolsClient Documentation

About the role

Key responsibilities & impact

Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities
Obtain necessary information, attempt to resolve the incident, or escalate if necessary
Delegate pending call-backs to appropriate Customer Support Specialist tiers
Document client’s name, concerns/complaints, facility, and phone number before escalating tickets
Follow necessary Customer Support protocols
Interact with customers in a professional and enthusiastic manner via verbal and written communication
Promptly answer support calls, document, and transfer with a high level of urgency
Accurately document client interaction in a professional manner
Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment
Resolve open tickets and communicate resolution to the client to confirm satisfaction
Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
Support the field implementation team to successfully complete installations
Coordinate and execute the shipment of parts and supplies to customers

Requirements

What you’ll need

1-5 years technical/customer support experience
Ability to review application and OS logs
Excellent customer service skills (written and verbal) a must

Benefits

Comp & perks

No degree required