Customer Service Representative, EST Time Zone

MillenniumSoft Inc

Customer Service Representative providing customer service for a medical device company. Responsibilities include processing orders and managing customer inquiries.

Posted 7/31/2026contractRemote • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing customer inquiries and processing orders while ensuring compliance with established policies. Proficient in utilizing software systems for documentation and communication within a medical supply context.

Highest-signal resume keywords

Customer ServiceOrder ProcessingMedical Billing CoordinationCall Center Telecommunications SoftwareData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData AnalysisCalculating FiguresReading Medical Supply PublicationsInterpreting Technical Procedures

Soft Skills

Effective CommunicationPresentation SkillsProblem Solving

Tools & Technologies

Word Processing SoftwareExcelAccessDatabase SoftwareDialer Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceMedical SupplyBilling ChargesOrder StatusCustomer Returns

About the role

Key responsibilities & impact

Provide effective customer service for all external Liberator Medical Supply, Inc. customers
Provide timely and accurate information to customers regarding their order status and/or product information requests
Process customer orders/changes according to established department and intra-departmental policies
Process customer returns according to established department policies
Work closely with the Medical Billing department to resolve disputed Billing charges
Document customer calls within the organizations propriety software systems

Requirements

What you’ll need

High School Diploma or general education degree (GED)
One to two years related experience and/or training
Ability to read, analyze, and interpret medical supply publications and technical procedures
Ability to effectively present information and respond to questions from management, team members, and/or customers
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Knowledge of Word Processing software, Excel, Access and/or other database software
Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems)

Benefits

Comp & perks

Ability to work some evening shifts, weekends, and overtime as needed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions