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Customer Support Specialist – Entry Level
MillenniumSoft IncCustomer Support Specialist working remotely at a medical device company. Handling customer inquiries and troubleshooting technical issues while documenting interactions and supporting implementations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to effectively communicate and resolve issues in a high-pressure environment. Proficient in documenting client interactions and supporting technical teams to ensure successful installations and customer satisfaction.
Highest-signal resume keywords
Customer Support ExperienceApplication And OS Log ReviewExcellent Written And Verbal CommunicationTicket Resolution And EscalationHigh-Pressure Environment Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Professional CommunicationPositive AttitudeOrganizational SkillsTroubleshooting Skills
Tools & Technologies
Internal Support Applications
Industry Keywords
Healthcare Customer SupportClient InteractionIncident ResolutionCase ManagementField Implementation Support
About the role
Key responsibilities & impact- Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities
- Obtain the necessary information, attempt to resolve the incident, or escalate if necessary
- Document the client’s name, concerns/complaints, facility, and phone number before escalating tickets
- Follow necessary Customer Support protocols
- Interact with customers in a professional and enthusiastic manner via verbal and written communication
- Promptly answer support calls, document, and transfer with a high level of urgency
- Accurately document client interaction in a professional manner
- Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
- Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment
- Resolve open tickets and communicate resolution to the client to confirm satisfaction
- Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
- Support the field implementation team to successfully complete installations
- Coordinate and execute the shipment of parts and supplies to customers
Requirements
What you’ll need- 1-5 years technical/customer support experience
- Ability to review application and OS logs
- Excellent customer service skills (written and verbal) a must
Benefits
Comp & perks- No degree required