Quality Assurance Technician I

MillenniumSoft Inc

Quality Assurance Technician I reviewing customer product complaints for a medical device company. Assisting in documentation compliance and data processing with minimal supervision.

Posted 8/2/2026contractRemote • California • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer product complaints within a medical device environment, ensuring compliance with quality system requirements and regulatory standards. Proficient in data entry and analysis across multiple databases and complaint management systems.

Highest-signal resume keywords

Customer Product Complaint ManagementRegulatory ComplianceData Entry and AnalysisQuality System RequirementsMedical Device Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryComplaint ProcessingDocumentation ComplianceProblem SolvingQuality Record Management

Soft Skills

Effective CommunicationInterpersonal SkillsGuidance and Mentoring

Tools & Technologies

SharePointExcelComplaint Management Systems

Industry Keywords

Medical DeviceQuality AssuranceRegulatory IssuesCompliance Procedures

About the role

Key responsibilities & impact

Responsible for assisting in the implementation and monitoring of customer product complaints.
This position is responsible for reviewing and processing the customer product complaint record, ensuring documentation compliance to established and formalized procedures.
Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
Normally receives general instructions on routine work assignments, detailed instructions on new assignments.
Can perform work assignments independently with minimum supervision.
Requires considerable computer data entry.
Reviews and processes customer product complaints daily.
Reviews data between multiple databases and exported spreadsheets.
Interface with multiple functions and departments.
Performing tasks, of moderate complexity, within planned schedules and timelines.
Contributes to the completion of milestones associated with specific projects.
Ensures discrepancies are corrected and properly documented in the complaint quality record as well as monitoring systems (example: SharePoint or excel).
Interacts effectively in various levels of the organization.
Verifies work done by peers.
Provides guidance to Associates or other functions to ensure compliance to Quality System Requirements.
Keeps abreast of the basic requirements for compliance in own area of work and complies with those requirements.
Participates as required in training on regulatory issues affecting own area of work.
Brings regulatory compliance questions/issues to the attention of management.
Follows establish BDB procedures assigned in their training system.
Participates in problem solving as needed.
Reports quality issues to Manager, QA.
Can work effectively in multiple complaint management systems.
Performs other related duties and assignments as required.

Requirements

What you’ll need

A minimum of a College Degree
A minimum of 1 year experience in a medical device environment.
A minimum of 1 year experience in customer product complaints.

Benefits

Comp & perks

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