Customer Service Representative

MillenniumSoft Inc

Customer Service Representative responsible for assisting medical device customers with their inquiries and issues. Engaging with internal departments to ensure a seamless customer experience.

Posted 7/31/2026contractRemote • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating with customers and resolving issues related to orders and billing. Proficient in utilizing software systems for documentation and analysis while maintaining a focus on the company's mission and values.

Highest-signal resume keywords

Customer ServiceOrder ProcessingMedical Billing CoordinationCall Center Software UtilizationIntermediate Math Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingProblem SolvingData InterpretationBusiness Correspondence WritingMathematical Calculations

Soft Skills

Effective CommunicationCustomer Relationship ManagementObjection HandlingTeam CollaborationFeedback Provision

Tools & Technologies

Word Processing SoftwareExcelAccessDatabase SoftwareCall Center Telecommunications Software

Industry Keywords

Customer ServiceMedical SupplyBilling DisputesSales Training ToolsContact Delivery Exception Reports

About the role

Key responsibilities & impact

Provide effective customer service for all external Liberator Medical Supply, Inc. customers
Provide timely and accurate information to customers regarding their order status and/or product information requests
Process customer orders/changes according to established department and intra-departmental policies and procedures
Process customer returns according to established department policies and procedures
Work closely with the Medical Billing department to resolved disputed Billing charges
Provide timely feedback to Customer Service Management regarding service failures or customer concerns
Documenting customer calls within the organizations propriety software systems
Effectively overcoming objections relative to customer cancellations and management escalations
Communication of Liberator Medical Supply's Mission and Core values through an expression and communication of Care and Appreciation to all customers
Partner with Sales Representatives to meet or exceed customer service expectations
Daily review of the Contact Delivery Exception Reports for Fedex, UPS, and USPS
Daily review of the dropped call list
Monitoring Customer Service Rush Board and communicating with operations

Requirements

What you’ll need

High School Diploma or general education degree (GED)
One to two years related experience and/or training
Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools
Ability to write some external business correspondence
Ability to effectively present information and respond to questions from management, team members, and/or customers
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to apply intermediate math skills
Ability to solve practical problems and deal with a variety of variables
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of Word Processing software, Excel, Access and/or other database software
Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems)

Benefits

Comp & perks

Ability to work some evening shifts, weekends, and overtime as needed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions