Business Process, Operational Analyst

MillenniumSoft Inc

Business Process Analyst in Sales Support driving process improvements and customer satisfaction for a medical device company. Supports analytics and operational initiatives within the GCS organization.

Posted 7/30/2026contractSan Diego • California, Illinois, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analytics and process improvement, utilizing tools such as SQL, PowerBI, and Excel to drive customer experience enhancements. Proficient in Six Sigma methodologies and capable of translating complex data into actionable business insights.

Highest-signal resume keywords

SQL ProficiencyPowerBI ExpertiseSix Sigma Green/Black BeltVoice of the Customer ExperienceData Visualization Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisStatistical AnalysisProcess ImprovementOperational Data AnalysisBusiness Case DevelopmentKPI TrackingData MiningDashboardingLean MethodologiesAdvanced Excel Skills

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsInterpersonal SkillsAttention to Detail

Tools & Technologies

ExcelPowerBITableauSalesforceQlikviewVBA

Certifications & Qualifications

Six Sigma Green BeltSix Sigma Black Belt

Industry Keywords

Customer ExperienceOperational SupportProfessional ServicesClinical ExperienceBusiness Operations

Tech Stack

Tools & technologies

SQLTableauVBA

About the role

Key responsibilities & impact

Supports the GCS organization through leading and contributing to people, process, and technology projects utilizing analytic skills
Utilizes Six Sigma methodologies, functional knowledge, and business acumen to improve customer satisfaction and reduce inefficiencies
Conducts analytics and visualization to analyze trends and communicate functional customer experience (CX) data
Collaborates with team to review KPIs, tracks and trends results, and creates business cases for strategic initiatives
Develops business cases for continuous improvement projects
Identifies and monitors key measures to ensure project success and prepares project status reports
Provides regular updates on OSAT and other key CX drivers
Communicates and interprets improvement opportunities demonstrated by data analysis
Influences and effectively manages change adoption strategies related to CX strategy and analytics
Supports the development of presentations that deliver succinct recommendations to management team.

Requirements

What you’ll need

Prior experience with Voice of the Customer data required
Experience within an operational support environment highly desired
Experience analyzing operational data within a professional services or sales environment required
Past clinical / hospital experience a plus and highly desirable
Must be savvy and highly proficient with SQL, Excel, VBA, PowerBI, and other tools
Statistical analysis and lean / green belt certification highly desirable
Experience with Salesforce and Qlikview highly desirable
Five or more years of experience in analytics
Five or more years in process improvement
Experienced in translating complex data sets and analysis into business impacts
Strong MS office skills, particularly in advanced PowerPoint & Excel
Confidence in PowerBI, Tableau, SQL, or other statistical analysis or data visualization tools
Prior usage of reporting and dashboarding in Salesforce a plus
Familiarity with concepts of database structures, data querying, data mining preferred
Strong analytical, problem-solving, verbal, listening and interpersonal skills.
Strong ability to visualize data to multiple audiences and levels of the organization
Excellent Verbal, Written and Communication Skills.
High attention to detail while multi-tasking on complex deliverables and stakeholder groups
Strong business operations/business process knowledge/experience, prior clinical experience a plus
Ability to balance a heavy workload in a fast-paced environment, while working on multiple projects simultaneously
Embodies agile practices and can flex with business strategy changes.
Six Sigma green or black belt training preferred.

Benefits

Comp & perks

Timely completion of internal company documentation.
Timely completion of any Company or Department required training.