MDD Forensic Accountants

Human Resources

• Understand and adhere to all compliance requirements related to the placement of temporary workers and contractors
• Liaise with candidates, delivery team and client managers to maintain an effective vetting and onboarding relationship
• Comply with Davies client vetting requirements ensuring all candidates are fully compliant before their start date. To include but not limited to:
• Correct verification of candidate Identity and I-9 Employment Eligibility
• Verification of screening documents for correct check submission
• Obtain the relevant information, referencing and documents in line with the clients’ vetting requirements
• Resolve any non-conformances/ queries/ issues with documentation and escalate internally as appropriate
• Report on progress, issues and developments, escalating problems in a timely manner
• Management of contracts
• Resolve candidate concerns and queries
• Ensure adherence to Data Protection policies and confidentiality procedures
• Manage and maintain up-to-date placement records for contractors in Bullhorn
• Reconcile Intime client approved timesheets against Payroll information
• Maintain accurate and organized compliance documentation
• Provide administrative support to the compliance team, including managing correspondence, and organizing files
• Maintain at least a 96% and above quality assurance score

HR Administrator

Director

• Lead and oversee a national field claims organization handling Residential and Commercial Property claims, both first and third party.
• Develop and execute casualty field-claims strategies aligned with corporate goals, loss-cost management, and customer experience initiatives.
• Establish and maintain best practices, operational standards, and performance benchmarks across all regions.
• Partner with executive leadership, home office staff, legal, and claims operations to support enterprise-wide objectives.
• Provide technical and operational oversight of complex, severe, and high-exposure property claims.
• Ensure consistent claim handling practices across jurisdictions while accounting for local regulatory requirements and venue considerations.
• Monitor claim severity trends, litigation rates, cycle times, and indemnity/expense performance, implementing corrective actions as needed.
• Oversee investigation quality, liability determinations, coverage evaluations, negotiation strategies, and resolution outcomes.
• Ensure compliance with state-specific regulations, internal policies, and industry standards for casualty claim handling.
• Collaborate with Legal on litigation strategy, discovery support, settlement authority practices, and trial preparation.
• Support audits, regulatory inquiries, and internal reviews related to casualty claims performance and compliance.
• Lead, mentor, and develop regional and field claims leaders and adjusting staff nationwide.
• Drive talent development, succession planning, and performance management across the field team.
• Promote a culture of accountability, engagement, continuous improvement, and ethical claims handling.
• Manage budgets related to field operations, staffing, and casualty claim expenses.
• Oversee relationships with external vendors (e.g., defense counsel, IMEs, investigators), ensuring cost control and service quality.
• Support reserving accuracy and collaborate with actuarial and finance teams on loss projections.

Property Claims Director

Manager

• Provide telephonic case management for Workers’ Compensation cases.
• Assess medical appropriateness of treatment plans and coordinate services to optimize recovery and cost efficiency.
• Develop, implement, and modify individualized case management care plans.
• Perform ongoing clinical assessments and review medical records to ensure quality and timely care.
• Identify and address barriers to recovery with proactive action planning.
• Coordinate communication between injured workers, employers, providers, insurers, and other stakeholders.
• Promote and document return-to-work capability at each medical milestone.
• Ensure compliance with state-mandated treatment guidelines, nationally published protocols, and client requirements.
• Track outcomes including patient satisfaction, return-to-work progress, and disability duration.
• Utilize utilization review tools when indicated (pre-certification, concurrent review, retrospective review, medical director review).
• Monitor provider and vendor performance to ensure quality and appropriate care delivery.
• Maintain detailed and accurate documentation within the case management system.
• Serve as a patient advocate while adhering to all legal, ethical, accreditation, and regulatory standards.
• Participate in Quality Assurance, Grievance, or other committees as assigned.
• Provide training or mentorship to claims staff or junior team members as appropriate.
• Perform additional duties as assigned.

RN Telephonic Nurse Case Manager

Auditor

• Conduct complex and high-level audits.
• Collaborate effectively with internal and external colleagues at all levels.
• Ensure compliance with industry regulations and company standards.
• Independently perform comprehensive audits across different areas of property and casualty insurance, including claims, underwriting, and compliance.
• Develop individualized audit plans tailored to meet the specific objectives and preferences of each client.
• Prepare and present audit findings and recommendations to senior management.
• Collaborate with various departments to implement audit recommendations.
• Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together.
• Perform other duties as assigned.

Senior Property and Casualty Auditor

• Own the full lifecycle, performance, availability, and security of all global network services.
• Develop and maintain the global network strategy, roadmap, and operating model aligned to business and technology priorities.
• Lead and mentor global delivery teams; ensure high performance and succession planning.
• Oversee MSPs, telco partners, and third-party providers to ensure consistent, high quality service delivery.
• Implement strong governance across change management, incident response, capacity planning, and lifecycle management.
• Lead major incident response, root cause analysis, and long-term remediation efforts.
• Ensure compliance with security and regulatory frameworks (ISO 27001, Cyber Essential etc)
• Drive adoption of SDWAN, SASE, automation, AI driven monitoring, and cloud native networking. Provide dashboards, reporting, and service reviews for senior stakeholders; manage budgets and optimise costs.
• Lead service improvement and maturity initiatives to enhance reliability, performance, and user experience.
• Represent network services across global IT, ensuring early integration into solution design and project planning.
• Communicate risks and impacts clearly to both technical and non‑technical stakeholders.

Manager – Hosting Service Owner, Networks

• Oversee the health, performance, and security of on‑premises AD environments.
• Govern domain controllers, group policies, OU structure, and replication.
• Ensure AD configuration aligns with best practices, zero‑trust principles, and audit requirements.
• Manage privileged access within AD, including tiering models and admin roles.
• Govern identity lifecycle processes in Entra ID, including provisioning, deprovisioning, and role assignments.
• Manage conditional access policies, MFA, SSO integrations, and identity protection features.
• Oversee application registrations, enterprise apps, and federated identity configurations.
• Ensure secure hybrid identity operations (Entra Connect, cloud sync, password hash sync).
• Own joiner, mover, leaver (JML) processes and ensure timely, accurate access provisioning.
• Govern privileged access across AD, Entra ID, and critical systems.
• Work with Security to enforce least‑privilege, role‑based access control (RBAC), and zero‑trust principles.
• Ensure access reviews, recertifications, and segregation‑of‑duties controls are executed.
• Own the organisation’s certificate lifecycle management, including issuance, renewal, and revocation.
• Manage internal PKI infrastructure, certificate authorities, and related policies.
• Ensure certificates for servers, applications, devices, and users are maintained and compliant.
• Prevent outages by proactively monitoring certificate expiry and automating renewal processes.
• Ensure identity and access services comply with internal policies, regulatory standards, and audit requirements.
• Maintain audit‑ready documentation for AD, Entra ID, and PKI.
• Support security teams with identity‑related investigations, vulnerability remediation, and risk management.
• Partner with application owners to integrate systems with AD/Entra ID for authentication and SSO.
• Track and report on identity service performance, access trends, and compliance metrics.
• Identify opportunities to automate provisioning, improve user experience, and reduce access‑related incidents.
• Drive continuous improvement initiatives across identity services, PKI, and authentication processes. Maintain accurate documentation for identity architecture, access workflows, and certificate processes.
• Ensure runbooks, SOPs, and support guides are up to date and accessible to operational teams. Provide training and guidance to Service Desk and support teams on identity and access processes.

Manager – Identity & Access Management (IAM) Service Owner

• Oversee day‑to‑day service desk operations, ensuring user tickets are resolved promptly and SLAs/OLAs are met.
• Monitor performance against KPIs and produce regular service reports to identify trends and improvement opportunities.
• Coordinate staff scheduling to ensure adequate coverage across operating hours
• Lead, mentor, and develop Service Desk Analysts, providing coaching, feedback, and training.
• Support skill development and ensure analysts follow best‑practice frameworks such as ITIL
• Maintain high levels of customer service, acting as a customer advocate and ensuring a consistent, high‑quality experience.
• Ensure effective use and maintenance of ITSM tools, remote access systems, and knowledge bases.
• Develop and implement service desk policies, procedures, and process improvements.
• Liaise with other IT teams and external vendors to resolve complex issues beyond first‑line capability.
• Strong communication and customer service skills.
• Broad IT knowledge across applications, platforms, and technologies.
• Ability to multitask, prioritise, and work under pressure in a fast‑paced environment.
• Experience with ITSM systems and reporting.
• Lead the creation, maintenance, and lifecycle management of knowledge articles within the ITSM platform.
• Ensure knowledge follows ITIL 4 principles: **accurate, findable, reusable, and continuously improved**.
• Implement a structured Knowledge-Centered Service (KCS) approach where analysts contribute knowledge as part of ticket resolution.
• Drive adoption of self‑service portals and knowledge bases to reduce ticket volumes.
• Ensure analysts use knowledge articles consistently to improve first‑time fix rates.
• Analyse incident trends to identify where new knowledge articles or problem records are needed.
• Embed knowledge checks into shift handovers, daily stand‑ups, and major incident reviews.
• Maintain a strong link between incident, problem, change, and knowledge processes.
• Train analysts on how to create high‑quality knowledge articles.
• Coach the team on KCS behaviours: reuse, improve, create, and flag.
• Recognise and reward analysts who contribute valuable knowledge.
• Build a culture where “documenting what we learn” is part of the team identity.
• Ensure knowledge articles are written in user‑friendly language and accessible formats.
• Work with communications teams to promote new self‑service capabilities.
• Use customer feedback to refine knowledge content and improve clarity.
• Reduce call volumes by shifting common queries to self‑help channels.
• Ensure knowledge articles are reviewed regularly and retired when obsolete.
• Collaborate with Problem Management to convert known errors into knowledge.
• Partner with Change Management to ensure new services and releases include knowledge artefacts at go‑live.
• Maintain alignment with ITIL 4 practices and organisational governance standards.

Service Desk Manager – Knowledge Management Lead

Accounting Manager

• Serve as the working leader overseeing the daily operations of the Claims Accounting Department to ensure efficient workflow, accuracy, and timely completion of all tasks
• Partner with the Manager and HR to support department leadership functions, including monitoring daily workflows, performance management, attendance tracking, scheduling, and timecard review
• Adjust workloads as needed to maintain productivity, service levels, and quality standards
• Prepare monthly financial statements and related reporting for clients, as well as other financial documents requested by internal or external stakeholders
• Support the Accounting Manager with preparation of Corporate financial statements
• Work directly with client financial auditors and present financial statements at client board meetings
• Process and review Accounts Receivable and Accounts Payable transactions, including invoices, cash receipts, vouchers, and other financial entries
• Oversee provider database maintenance, including data entry, updates, W‑9 collection, verification through government websites, additions, and deletions
• Oversee all aspects of client bank account funding, including daily fund review, request processing, and ongoing tracking
• Manage and analyze Access and Excel databases, ensuring accuracy and integrity of accounting data
• Build, maintain, and update Excel spreadsheets and reporting tools to support decision‑making and operational needs
• Provide scheduled and ad‑hoc detailed check reports and other customized financial or operational reports based on customer specifications
• Supervise, train, mentor, and develop Accounting Coordinators to build a high‑performing and engaged team
• Review and ensure quality and accuracy of work prepared by Accounting Coordinators
• Support departmental growth through ongoing improvements in processes, efficiencies, workflows, and systems
• Identify, recommend, and support implementation of efficiencies and automation opportunities within Claims Accounting
• Participate in innovation initiatives, process improvements, and automation projects assigned by the AVP of Claims Management
• Support various special projects, departmental initiatives, and other assignments as directed by management
• Perform additional duties as assigned to meet the needs of the business.

Client Accounting Supervisor

Claims Specialist

• Investigate and evaluate liability claims to determine coverage, liability exposure, damages, and appropriate resolution strategy
• Analyze claim exposure and recommend the proper course of action to achieve timely and appropriate settlement outcomes
• Set, monitor, and adjust claim reserves in accordance with established reserving practices
• Communicate effectively with insureds, claimants, attorneys, clients, vendors, and other involved parties throughout the claim lifecycle
• Develop and coordinate litigation and defense strategies with assigned defense counsel when applicable
• Negotiate settlements and manage claims through resolution in alignment with client expectations and authority levels
• Ensure all claims are handled in accordance with client guidelines, Davies (PGCS) policies and procedures, and applicable statutory, regulatory, and ethical requirements
• Maintain clear, accurate, and timely documentation of all claim activity to support defensible claim outcomes
• Plan, prioritize, and organize workload effectively to meet service level expectations and deadlines
• Embrace ongoing learning, feedback, and professional development in a dynamic claims environment

Liability Claims Adjuster

Program Manager

• Provide leadership and guidance to the RTW Specialist team to ensure efficient, high-quality program operations.
• Act as a preceptor and trainer for RTW Specialists; coach and retrain team members as needed to drive performance, quality, and productivity.
• Assist the Program Manager with team oversight, workflow management, and achievement of program objectives.
• Serve as a subject-matter resource to AmeriSys and USIS departments regarding return-to-work and vocational services.
• Direct and manage return-to-work efforts for injured employees within assigned territory.
• Conduct job analyses and assessments of employer worksites to identify modified or transitional duty opportunities.
• Coordinate return-to-work plans through direct employer contact, job search efforts, labor market surveys, and vocational analysis.
• Evaluate, implement, and monitor transitional work plans, including timelines and outcome effectiveness.
• Apply third-party guidelines, medical restrictions, and professional expertise to assess placement feasibility.
• Maintain ongoing contact with injured workers to determine status, needs, goals, and return-to-work options.
• Maintain regular follow-up with employers, clients, and injured workers post-placement in accordance with program guidelines.
• Maintain accurate, timely, and complete documentation in claims systems, databases, and formal written reports.
• Enter and maintain RTW data in Microsoft Teams and associated databases; prepare graphs, metrics, and statistics as needed.
• Document vocational service outcomes, placement opportunities, and recommended rehabilitation plans.
• Submit required productivity documentation accurately and on time.
• Liaise with physicians, nurses, adjusters, employers, attorneys, state agencies, and other stakeholders to facilitate successful RTW outcomes.
• Coordinate employer site visits to educate, train, and motivate stakeholders on transitional work opportunities.
• Ensure compliance with all applicable medical, legal, confidentiality, and accreditation standards.
• Maintain strict confidentiality of all medical and case-related information in accordance with state and federal laws.
• Perform job duties primarily in the field with frequent travel within the designated territory.
• Safely operate a personal motor vehicle to attend appointments and employer site visits.
• Perform other duties as assigned.

Return to Work Program Manager

Architect

• Definition of Enterprise Solutions Architecture standards.
• Establish strong partnerships with business operations teams to provide support and development of enterprise technical roadmaps.
• Support the technical project lifecycle in the delivery of cloud and on-premise solutions.
• Delivery of projects that encompass systems architecture, proof of concept and deployment services. Establish and enforce best practices in solution architecture, ensuring the delivery of high-quality solutions, encompassing network security, endpoint protection, identity and access management, and data protection.
• Shape the product delivery and strategic direction of enterprise systems including ServiceNow.
• Provide technical leadership and guidance to the teams, helping to resolve complex technical challenges, prioritisation of work and unblocking of technical issues.
• Collaborate with IT leadership and cross-functional teams, including product development, operations, and project management, to achieve required project outcomes.
• Be a lead participant in architecture and standards forums.
• Support continuous review and reduction of IT delivery costs.

Senior Manager – Enterprise IT Architecture

Software Engineer

• Recruit, develop, and manage individual roles and people leaders across engineering, QA, product ownership, and support.
• Build high performing squads in Pune with strong delivery discipline and clear engineering career pathways.
• Ensure all squads deliver consistently against workflows provided by UK based Directors of Product, Delivery, QA, and Support and Onboarding.
• Shape and evolve the dual reporting model as the India organisation grows in size and maturity.
• Create a high trust, high performance, psychologically safe culture grounded in servant leadership and stoic principles.
• Provide technical direction and guidance to global colleagues including teams based in the UK and US.
• Work closely with Director of Engineering and Architecture to set consistent engineering standards, coding practices, architectural approaches, and quality expectations across all C&T squads regardless of location.
• Ensure engineering excellence across cloud engineering, enterprise SaaS, insurance technology, and other regulated software domains.
• Provide hands on technical insight when required, while operating primarily as a senior leader.
• Embed modern engineering practices influenced by AI including AI supported development workflows, automation, and engineering efficiency improvements.
• Position Pune as the global Centre of Excellence for AI oriented engineering within C&T.
• Lead the adoption of AI enhanced tools, processes, and engineering methods across all squads.
• Manage AI focused engineers and specialists, ensuring safe, effective, and value driven use of AI within engineering processes.
• Act as a named technical authority for presales opportunities globally.
• Represent C&T engineering in client conversations to explain the art of the possible from a technical and architectural perspective.
• Support presales colleagues based in the UK, US, and other regions with solution shaping, feasibility analysis, and technical narratives.
• Operate as a senior member of the C&T leadership team contributing to strategy, planning, and decision making.
• Work closely with UK based peers to align priorities and ensure consistent global engineering execution.
• Promote a culture of empathy, accountability, continuous improvement, and shared ownership across India and global teams.

Director – Engineering

Financial Crime

• Support sanctions and financial crime referrals by gathering information, conducting initial screening, and preparing factual summaries for review by Senior Financial Crime Analysts or the Financial Crime Manager.
• Undertake financial crime checks (e.g. screening, adverse media reviews, jurisdictional risk checks) in line with documented procedures and escalation thresholds.
• Assist with financial crime risk assessments, MI production and periodic reviews by collating data and drafting supporting analysis under supervision.
• Support the implementation of financial crime controls, policies and procedures, including assisting with updates and internal communications.
• Respond to internal queries on financial crime matters by reference to established guidance, escalating judgement‑based or higher‑risk matters appropriately.
• Participate in training and development, building technical knowledge across Sanctions, AML/TF, Fraud, Bribery & Corruption and Tax Evasion/Facilitation, with progression supported by senior colleagues.
• Provide administrative and analytical support to Senior Financial Crime Analysts and the Financial Crime Manager on projects, regulatory exercises and reviews.
• Work collaboratively with other Compliance pillar leads and teams to ensure seamless delivery of cross-functional compliance initiatives and projects, fostering a culture of shared responsibility and mutual support across the Compliance function. Contribute to divisional compliance initiatives and support the development of a shared resource model across the wider Davies Insurance Solutions compliance division.

Financial Crime Analyst

Chief Technology Officer

• Define and maintain the North American technology product strategy, ensuring full alignment to the Group-wide claims product strategy and ClaimPilot transformation roadmap.
• Ensure NA platform decisions support the Group’s commitment to ClaimPilot as the global unified claims platform, replacing legacy and siloed systems across business lines.
• Embed “build once, use many” product principles, ensuring reusable components and shared capabilities reflect the Group product architecture.
• Own multiyear NA product roadmaps covering platforms, tools, analytics, workflow, and client interfaces, ensuring alignment with Group product governance and prioritisation.
• Translate business and technology strategy into sequenced, outcome-based delivery increments for engineering teams.
• Oversee the lifecycle of technology products from discovery through adoption, scale, maturity, and retirement.
• Lead initiatives to consolidate legacy claims systems into the modern ClaimPilot platform.
• Support the displacement of third party claims systems and tools where Davies IP is available, consistent with Group platform strategy.
• Work with Group Product to ensure NA requirements inform global platform evolution and shared component enhancement.
• Operate within Group product governance, OKR frameworks, and decision making structures to ensure transparency, control, and prioritised value delivery.
• Provide visibility of NA roadmap progress, migration performance, capability adoption, delivery velocity, and risk.
• Ensure compliance with Group architecture, cyber, security, and AI governance standards for all NA product initiatives.
• Partner with business unit leaders, operations, engineering, data, and architecture teams to translate NA business needs into coherent product strategies and delivery priorities.
• Represent North America in Group product forums, contributing market-specific insights, user needs, and value cases into the global roadmap.
• Communicate product strategy, roadmap progress, and migration outcomes across executive and operational leadership.
• Drive adoption of ClaimPilot and associated shared services across NA internal teams and clients.
• Define and track key product usage, migration, operational efficiency, and experience metrics to evidence value delivered.
• Partner with business to realise benefits related to reduced duplication, cost savings, improved claim cycle times, and enhanced client outcomes.

Head of Technology Products

• Managing a portfolio of high‑value and complex property claims with precision, professionalism, and confidence
• Delivering service that meets the exacting standards of our M&CLU clients
• Driving cases forward proactively, ensuring progress is visible, controlled, and communicated
• Applying and championing company systems, processes, and best practice
• Tailoring your approach to meet the unique requirements of each client
• Producing technically accurate, high‑quality reports and correspondence
• Building strong, trusted relationships with clients, brokers, policyholders, and internal teams
• Representing Davies with professionalism and integrity at all times
• Collaborating with colleagues to achieve outstanding outcomes—both individually and as part of a wider team
• Identifying opportunities to strengthen existing client relationships and support new business
• Leveraging the wider Davies Group to deliver exceptional value to policyholders