Premium Audit Coordinator

MDD Forensic Accountants

Premium Audit Coordinator liaising between insureds and field representatives for audit preparations. Handling calls and scheduling appointments in a remote work environment.

Posted 7/6/2026part-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $14 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and exceptional customer service while effectively managing high call volumes and multitasking in a fast-paced environment. Proficient in maintaining detailed records and handling sensitive information with discretion.

Highest-signal resume keywords

Customer ServiceProfessional CommunicationAttention to DetailMultitaskingMicrosoft Office Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EfficiencyProactiveIndependentInitiativeDiscretion

Tools & Technologies

AuSum

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Phone AuditAudit CoordinationPolicyholder CommunicationAppointment SchedulingInformation Gathering

About the role

Key responsibilities & impact

Acts as a liaison between the Phone Audit Manager and Phone Auditors to facilitate the flow of work
High call volume averaging 8-12 calls per hour during business hours
Acts as a liaison between insureds and field representatives when setting up audit or inspection appointments
Assists with determining needs, scheduling or cancelling appointments, or referring the insured to the correct staff person
Correspond with policyholders, CPA’s, bookkeepers, agents to gather additional information as needed
Communicates audit needs to the insured to help ensure information is prepared for the Phone Auditor
Maintains and updates contact notes on each assigned job in AuSum
Makes calls to check on status of information including insurance agent calls
Handles all calls in a professional and welcoming manner
Attaches information and adds progress notes as it becomes available in AuSum
Assigns audits to Phone Auditors once information is received
Other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
Excellent computer skills including experience in the Microsoft Office Suite
Commitment to providing exceptional customer service
Professional phone, chat, and email communication
Attention to Detail
Efficiency
Multitasking
Proactive, independent, and takes initiative
Exceptional capability to multi-task and prioritize
Exhibit discretion with sensitive and confidential information

Benefits

Comp & perks

Medical, dental, and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
Paid holidays
Life insurance and short‑term and long‑term disability coverage