Account Executive

• Take inbound calls from prospective customers and upsell existing customers
• Provide customers information on client products and services
• Handle inbound and outbound contacts courteously, timely, and professionally
• Utilize knowledge base and training to accurately answer questions and sell products/services
• Listen to customers, understand needs, and resolve customer issues
• Research systems to find missing information and coordinate with other departments as needed
• Use systems and technology to complete account management tasks and process orders
• Accurately document and process customer orders in appropriate systems
• Follow required scripts, policies, and procedures and comply with confidentiality requirements
• Escalate customer issues to appropriate staff/managers when needed
• Attend meetings and training and review new training material to stay up to date on program knowledge, systems, and processes
• Adhere to attendance and work schedule requirements

Inbound Sales Representative

Customer Support

• MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.\n• We are seeking a dedicated and customer-focused Customer Service Representative to join our team.\n• In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience.\n• If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.\n• To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Inbound Sales Representative

Remote Customer Service Representative