Outbound Sales Representative

MCI

Outbound Sales Representative making customer calls and upselling products for MCI, a tech-enabled CX and BPO services company. Resolving issues and processing orders.

Posted 8/21/2026full-timeFort Liberty • North Carolina • 🇺🇸 United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer-service orientation with the ability to evaluate and resolve customer issues effectively. Proficient in using Microsoft Office Suite and capable of managing account-related tasks while maintaining confidentiality and adhering to policies.

Highest-signal resume keywords

Customer-Service OrientationConflict ResolutionMicrosoft Office SuiteExcellent Communication SkillsContact-Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing 20+ Words Per MinuteBasic Knowledge of Microsoft Office SuiteBasic Understanding of Windows Operating SystemAccount-Management TasksDocumenting Customer Orders

Soft Skills

Excellent Organizational SkillsInterpersonal SkillsProblem-SolvingAbility to MultitaskTeam Orientation

Industry Keywords

Outbound CallsCustomer ExperienceConfidential Information ProtectionFast-Paced EnvironmentContact-Center Experience

About the role

Key responsibilities & impact

Make outbound calls to prospective customers
Upsell existing products and services
Handle inbound and outbound contacts courteously, promptly, and professionally
Answer customer questions and sell appropriate products and services using knowledge bases and training
Listen to customers, understand their needs, and resolve issues
Research systems for missing information and coordinate with other departments
Use systems and technology to complete account-management tasks
Document and process customer orders accurately
Follow required scripts, policies, and procedures
Protect confidential and personal information
Escalate customer issues to appropriate staff and managers
Attend meetings and training and review updated training materials
Maintain required attendance and work schedules
Interact with hundreds of customers each week across the country while delivering a best-in-class customer experience

Requirements

What you’ll need

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type 20+ words per minute accurately
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem-solving, and negotiation
Customer-service orientation
Ability to multitask, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast-paced, changing environment
Excellent interpersonal and relationship-building skills
Must be authorized to work in the country where the job is based
Must be willing to submit to a Level II background and/or security investigation with fingerprinting
Must be willing to submit to drug screening
One year of relevant contact-center experience is preferred, not required
State or Federal work experience is preferred

Benefits

Comp & perks

Paid time off and paid holidays
Daily, weekly, and monthly contests with cash bonuses and prizes including electronics, vacations, and cars
Comprehensive medical, dental, and vision coverage for full-time employees after 60 days
MEC medical plans available to all employees after 30 days
Retirement savings programs, where available
Short-term disability coverage
Life insurance options
Accident and critical illness insurance
Career growth and internal promotion opportunities
Paid training
Team-oriented work environment
Casual dress code