Outbound Sales Representative

MCI

Outbound sales representative making customer calls and selling products for MCI, a tech-enabled CX and BPO services company. Resolving issues and delivering strong customer experiences.

Posted 8/21/2026full-timeRemote • Alabama • 🇺🇸 United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve issues, multitask, and maintain accurate documentation. Proficient in Microsoft Office Suite and capable of thriving in a fast-paced environment while adhering to company policies and procedures.

Highest-signal resume keywords

Customer-Service OrientationExcellent Communication SkillsMicrosoft Office Suite ProficiencyConflict Resolution SkillsAbility to Multitask

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing 20+ Words Per MinuteBasic Knowledge of Microsoft Office SuiteBasic Understanding of Windows Operating SystemAccount Management TasksDocumenting Customer Orders

Soft Skills

Excellent Organizational SkillsInterpersonal SkillsProblem-Solving SkillsTeam OrientationSelf-Management

Industry Keywords

Customer ContactsCustomer IssuesConfidential InformationScripts and PoliciesFast-Paced Environment

About the role

Key responsibilities & impact

Make inbound and outbound customer contacts
Answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve issues
Research systems for missing information and coordinate with other departments
Complete account-management tasks using company systems and technology
Document and process customer orders accurately
Follow required scripts, policies, and procedures
Protect confidential and personal information
Escalate customer issues to appropriate staff and managers
Attend meetings and training and review updated training materials
Maintain required attendance and work schedules
Represent recognizable brands while delivering excellent customer service and best-in-class customer experiences

Requirements

What you’ll need

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type 20+ words per minute accurately
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem-solving, and negotiation
Customer-service orientation
Ability to multitask, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast-paced, changing environment
Excellent interpersonal and relationship-building skills
Must be authorized to work in the country where the job is based
Must be willing to submit to a Level II background and/or security investigation with fingerprinting
Must be willing to submit to drug screening

Benefits

Comp & perks

Paid time off and paid holidays
Daily, weekly, and monthly contests with cash bonuses and prizes
Comprehensive medical, dental, and vision coverage for full-time employees after 60 days
MEC medical plans for all employees after 30 days
Retirement savings programs, where available
Short-term disability coverage
Life insurance options
Accident and critical illness insurance
Career growth and internal promotion opportunities
Paid training
Team-oriented, collaborative work environment
Casual dress code